What’s New in Zoho Backstage – November 2025 Updates

What’s New in Zoho Backstage – November 2025 Updates

A new month, a new set of updates. With a mix of new features and thoughtful improvements, you get smoother workflows and better control across registrations, exhibitors, and communications.

Let's take a look at what's new and enhanced in Zoho Backstage for November 2025. 

Ticket Waitlist

You asked, you waited, and yes…the waiting finally paid off.

The Waitlist feature helps organizers manage sold-out ticket classes by automatically handling excess demand. When tickets become available due to cancellations or increased quantities, waitlist tickets are automatically confirmed, subject to event and ticket limits. The feature is enabled per ticket class from Registrations > Ticket Class > Edit > Advanced Settings > Waitlist, where organizers can set a specific waitlist quantity. Once tickets sell out, the website displays the Join Waitlist option.



All waitlisted entries appear in a dedicated Waitlist tab under Registrations, where organizers can view, edit, or cancel entries individually or in bulk (up to 20 at a time). Once confirmed or canceled, entries are removed from this tab. Waitlist orders remain visible in the Orders tab with a clear indicator, and waitlisted tickets are tagged within order details. Associated attendees display a Waitlist status in the Attendees tab.



If a waitlist ticket is canceled, a full refund is always issued, regardless of the event’s cancellation policy. Online payments are refunded to the original payment method, offline payments are marked as refunded offline, and unpaid orders are simply canceled. In mixed orders, cancellation fees apply only to confirmed tickets.

For approval-based tickets, requests go through approval before joining the queue. Waitlist confirmations stop once the event enters the Running state. Unconfirmed waitlist tickets are automatically canceled and refunded three days after the event starts. Automated emails notify purchasers about waitlist orders and confirmations.
InfoPlan availability: Included in the Premium and Ultimate plans. 

Exhibitor Pro

A smarter, more flexible way to manage exhibitors and booths.

Zoho Backstage introduces a major upgrade to exhibitor management with the Exhibitor Pro add-on, bringing a clear separation between exhibitor visibility (directory listing) and interactive booth management. This structure gives organizers better flexibility, clearer pricing, and the ability to scale across events of any size.



Organizers can create exhibitor categories with benefits, manage exhibitor profiles, handle requests and proposals, display exhibitors on the website and app, assign booths, manage floor plans, and track booth-level analytics such as revenue, leads, meetings, members, and exhibitors. Exhibitors don't log in at this level. It's designed purely for organizer-managed visibility.

Exhibitor Pro is a paid, booth-level upgrade that unlocks full booth functionality. Organizers can assign one Exhibitor Pro add-on per booth, manage booth members and admins, enable collateral, videos, banners, lead scanning, meetings, and complimentary tickets, as well as track detailed booth analytics. Exhibitors gain access to their Exhibitor Space to manage content, leads, meetings, inquiries, members, and rehearsal tools.

Organizers can explore a fully functional booth with sample content, media, leads, meetings, inquiries, members, and Exhibitor Space navigation before purchasing.
Info
Included across Essentials, Premium, and Ultimate plans, this layer supports unlimited exhibitor listings per event. Exhibitor Pro remains $49 per booth. Existing customers are auto-migrated. Premium plans includes 5 Pro add-ons, Ultimate includes 15, and they now support unlimited exhibitor listings by default.

Exhibitor Import

Exhibitor Import makes it easy to onboard exhibitors in bulk for large expos and recurring events. Instead of creating exhibitors one by one, organizers can now upload exhibitor data using CSV, XLS, or XLSX files and manage everything in one go—saving time and reducing manual errors.

The import option is available within the Exhibitors module and follows a simple three-step flow, supporting up to 500 records per upload. During import, organizers can choose whether to send the Exhibitor Request Approved email to imported exhibitors. This option is enabled by default and can be turned off when communication isn't required.

Smart field mapping and validations ensure data accuracy. Mandatory fields include Exhibitor Category, Company Name, First Name, Email, and Booth Number. The system checks for duplicate emails, category mismatches, duplicate booths, and missing mandatory data. For blank price fields, organizers can apply default pricing, mark exhibitors as free, or skip those records.

After import, organizers receive detailed success and error summaries, with row-specific failure reasons and email reports. 

A Merge Existing Requests option prevents duplicates by automatically merging matching records while retaining full history.
Info
Plan availability: Included in the Premium and Ultimate plans. 

Other enhancements 

Quick access to the embeddable widget

We’ve made it easier for event organizers to access the Embeddable Widget for attendee registrations with a new quick-access entry point. The Embeddable Widget is now available directly under Registrations > Setup > Embeddable Widget, allowing organizers to find and configure it right from the Registration module.



This shortcut is in addition to the existing access under Manage > Promote, so your current workflow remains unchanged. With this enhancement, setting up and managing your registration embed is now faster and more intuitive.
Info
Plan availability: Included in the Free, Essentials, Premium, and Ultimate plans. 

WhatsApp message preference for attendee imports

Organizers can now choose whether WhatsApp messages should be sent during attendee imports. This helps prevent unnecessary WhatsApp credit usage, especially when importing attendees for post-event reporting, internal tracking, or data updates.

During the import process, you can enable or disable WhatsApp messaging from Registrations > Attendees > Import. Based on your selection, WhatsApp messages will either be sent or skipped for the imported attendees.

After the import is completed, the summary screen clearly indicates:
  1. If WhatsApp messages were skipped based on your selection.
  2. If messaging couldn't be sent because WhatsApp isn't enabled at the event level.
This ensures full visibility into message delivery during imports.

Smarter country code detection during registration

Phone number country codes are now auto-detected during registration based on the attendee’s location, improving WhatsApp messaging accuracy and credit usage. The system follows this priority:
  1. IP address
  2. Browser locale
  3. Event location (for in-person events)
This works across in-person, virtual, and hybrid events. 

Zone module support in workflow automation

You can now automate zone-based access control using Workflow Rules in Zoho Backstage. The Zone module is now available as a workflow trigger under Portal Settings > Automation > Workflow Rules.

With the new Before Check-In, Check-In, and Check-Out triggers, you can control how many times a participant is allowed to access a zone. This enables use cases like limiting food counter visits or restricting multiple goodie collections. Once the defined limit is reached, further check-ins are blocked and organizers are notified in real time.
Info
All the features and enhancements mentioned in this article are available across all Zoho Backstage-supported data centers.
We’re excited for you to experience them in your next event. If you have any question or need access to early access features, please contact support@zohobackstage.com. 

    • Recent Topics

    • How can I assign courses to Spaces?

      How can I make courses show up here in this space?:

    • When will Zoho Learn be able to support SCORM files on the mobile app?

      When I click the SCORM content, I just get a message saying it's not possible yet. Yet implies that it will be coming soon. All I'm asking for is a realistic timeline so I know whether or not to invest my time in using it. If it will be soon, then I will

    • Announcing new features in Trident for Windows (v.1.35.6.0)

      Hello Community! Trident for Windows just got better with an update that makes working with your emails even more efficient. Let’s dive into what’s new! Work with PST files more efficiently. You can now do more than just view mounted PST files. You can

    • Marketing Tip #9: Track your traffic sources

      Not all marketing channels work equally well. Knowing whether your visitors come from Google, Instagram, or email helps you focus on what actually drives sales. Try this today: Check your Zoho Commerce reports or connect Zoho PageSense to see your top

    • Google Analytics import data inaccurate (as of October 11, 2025)

      We have Zoho Analytics connected to GA4 to import daily event data. This has been running without issue for a couple of years. However, a month ago we started noticing discrepancies. All data until October 10 lines up perfectly - October 11 onward is

    • E-Invoicing in Belgium with Zoho Billing

      Starting January 1, 2026, Belgium is introducing mandatory electronic invoices (e-invoicing) for all B2B transactions between VAT-registered businesses. Invoices and credits notes must be exchanged in a prescribed digital format. How E-Invoicing works

    • Zoho Recruit Slow and Freezing on all screens

      We have had an issue with Zoho Recruit for weeks being extremely slow and at times freezing.  We have 100 mega internet, and I went into each computer and updated the virtual memory so there is more available.  Also restarted all computers daily.  Still having the issues.  Almost unable to work.

    • Prevent accidental duplicate entry of Customer Ordersome

      Zoho Support has confirmed that Zoho currently does not have any method (using Deluge, flow or any other method) to alert a user when a sales order has been entered twice using the same customer reference number (i.e. a duplicate). Most ERP platforms

    • Zoho Books | Product updates | November 2025

      Hello users, We’ve rolled out new features and enhancements in Zoho Books. From translating email notification templates to the new transaction locking restrictions, explore the updates designed to enhance your bookkeeping experience. Making Tax Digital

    • Insert Image into Notebook page

      Prior to today, I could add images to my notebook pages. Today when I tried to do this I got an error message that said something like, "There's been a problem on our end. Try again later." So, I've tried all the ways I know how, but I can't insert an

    • 【開催報告】名古屋 ユーザー交流会 Vol.2 2025/11/21 Zoho Analytics / Inventory で実現する在庫の"未来予測"

      ユーザーの皆さま、こんにちは。コミュニティチームの中野です。 11/21(金)に名古屋 ユーザー交流会 を開催しました。 本投稿では、当日実施したセッションの様子及び投影資料をお届けします。 会場にて参加できなかった皆さまも、ぜひご参照ください。 （Zoho 社員セッションの登壇資料については、11/28(金)開催の東京回の開催報告で共有いたします） 今年2回目の開催となる名古屋 ユーザー交流会では、株式会社エンツナクリエイト 野末さんによる Zoho Analytics / Inventory

    • Is there a way to automatically add Secondary Contacts (CCs) when creating a new ticket for specific customers?

      Some of our customers want multiple contacts to receive all notifications from our support team. Is there a way to automatically add secondary contacts to a ticket when our support team opens a new ticket and associates it with an account? This would

    • Improved RingCentral Integration

      We’d like to request an enhancement to the current RingCentral integration with Zoho. RingCentral now automatically generates call transcripts and AI-based call summaries (AI Notes) for each call, which are extremely helpful for support and sales teams.

    • Edit Pinned Comments in Zoho Desk

      It's great that private comments can now be pinned to the top of the ticket but what would be extremely helpful would be to allow for the pinned comment to be edited vs. having to find the comment in the ticket to edit it.

    • Updating Secondary Contact (CCs)

      We use Zoho Forms to capture the user request and integrated with Zoho Desk to raise tickets. Active Microsoft login is captured in our Zoho forms and registered as Primary contact in Zoho desk ticket. We also an have an option to raise ticket on behalf

    • blank page after login

      blank page after logging into my email account Thanks you

    • WriterTh

      After every space Writer goes to capital letters mode in my Android tablet. The cap mode stays till the second letter is typed in the word then it comes to normal mode.

    • Zoho writer unable to merge documents to PDF with basic fonts in Hebrew or fonts from my computer

      I created several forms that will be merged into PDF files through Zoho Writer and I am unable to receive the PDF in the basic fonts of the Hebrew language or in the fonts I have on my computer. The writer exports to PDF an exchange font that looks very

    • I have already created some Bots, Commands, and Widgets in Cliq, but I am still not seeing the “Create Extension” option in my account. Could you please help me enable or access this option?

    • Infinite loop of account verification

      Hi I can't do anything on my zoho account.  I always get this message Hi Sheriffo Ceesay As a security measure, you need to link your phone number with this account and verify it to proceed further. When ever I supply the details, it displays that the number is associated with another account. I don't have any other account on zoho so this is really annoying. 

    • How we cut CRM updates from ~20 minutes down to 2, our real workflow

      Updating the Zoho CRM after every call used to be one of the biggest time sucks for our team. By the time you write your notes, clean them up, fill in the fields, and log everything properly… you’ve easily lost 15–20 minutes per call. We started experimenting

    • Arattai App Features Update

      1. Offline Messaging & Sync Enable users to compose messages without internet and deliver them automatically via peer-to-peer methods (Bluetooth/WiFi Direct) when nearby users are available. This would be a game-changer for rural India with unreliable

    • Zoho Books Sandbox environment

      Hello. Is there a free sandbox environment for the developers using Zoho Books API? I am working on the Zoho Books add-on and currently not ready to buy a premium service - maybe later when my add-on will start to bring money. Right now I just need a

    • How to add Product Add-Ons, Mandatory Forms, and Auto-Save Address in Zoho Commerce

      Hi all, I need help setting up several behaviors in Zoho Commerce. I can’t find the correct configuration options, so I want to confirm whether these are supported or if there is a workaround. 1. Product-Specific Add-Ons (Example: GWB Subscription) When

    • Zohomail

      Im trying to setup email address zoho

    • PROBLEMA

      Salve, non riesco a inviare email, e mi esce una tabela errore temporaneo. come posso risolvere il problema ?

    • Forever FREE Business Email with Zoho Mail

      Forever FREE Business Email with Zoho Mail: is it available?

    • Weekly Tips : Make collaboration effortless with Whiteboard in Zoho Mail

      Working with your team often means switching between emails, notes, and other applications just to explain an idea. Maybe you are trying to sketch a layout, plan a workflow, or quickly brainstorm ideas—with text alone, things can get confusing. So how

    • Formula field number of days between 2 dates

      Hi, I want to have a formula field which calculates the following: IF EndDate < TODAY and Oproep is true (this is a checkbox field) than EndDate - StartDate, otherwise TODAY - StartDate It should calculate the number of days How can I write this for

    • 'email address already exists'

      I deleted a user from my organization and want to use the same email address that user had, but the email address seems to still exist somewhere as I get 'email address already exists' when I try and create it. I have deleted the entire organization and

    • ZOHO reporting DKIM entries are not configured, when they have been configured and verified by 3rd parties

      Why is ZOHO reporting to my organisation users the following: "The DKIM entries in your domain's DNS records are not configured. Please contact your administrator for configuring DKIM to ensure optimal RSVP invite delivery." When I have configured the

    • Manage Bookings directly from Zoho Mail

      Greetings from the Zoho Bookings team! We’re introducing the new Zoho Bookings extension for Zoho Mail, designed to help you view appointments, copy time slots and share booking links without leaving your inbox. This integration brings scheduling right

    • My notes from the past 2 months have disappeared

      Hola, necesito ayuda urgente. Hoy, al iniciar sesión en mi Zoho Notebook como todos los días, me llevé una gran sorpresa al descubrir que todas mis notas de los últimos dos meses habían desaparecido. Estas notas son muy importantes para mí, ya que uso

    • How can I load a network into the cliq desktop app?

      I have both the standard cliq log in for my org and I am part of a cliq network. In the browser I can choose which I log in to. However, in teh desktop app if I log in it will alwasy load my org's cliq. Can I switch this to the network I have create

    • Ability to modify what displays in calendar invite?

      I am a long time calendly user and want to make the switch to bookings.  I understand that there is not currently a meets/hangouts integration, is one on the roadmap? Is there anyway I can modify the calendar invite to include the meet link?  I can add it to the emails no problem, but I would also like it to display on their calendar.  Is there some work around I can do to get it on the calendar?  Also am I able to modify the calendar event title?

    • Issue with Booking Confirmation Page Not Displaying, Leading to Customer Anxiety and Unnecessary Support Calls

      I am writing to express my growing concern regarding the confirmation process in Zoho Bookings, particularly the inconsistent display of the confirmation page after a successful payment. As a mobile service provider, I rely on Zoho Bookings platform for

    • Is it possible to turn off all capabilities for a customer to schedule, reschedule or cancel an appointment?

      Is it possible to turn off all capabilities for a customer to schedule, reschedule or cancel an appointment? I would like to set it up so only staff can schedule appointments. Is this possible?

    • Is there a way to generate a virtual meeting for a group service in Zoho Bookings?

      Are virtual meetings not supported for group services/meetings? I have integrated Zoom with one-on-one services, but I need a way to create an online group meeting. Thanks

    • Where we can change the icon in social preview

      Hi, we changed our logo, and the image that appear in preview (ex : when we post a appointment link somewhere) is still our old logo. I did change our logo in the org setting. https://bookings.zoho.com/app/#/home/dashboard/settings/basic-info?clview=false

    • Zoho Bookings changes Lead Source

      Hi. i would like to know if there's a way for Zoho Bookings to not change the lead source when booking a lead for an appointment as the lead source will be used in a report. Scenario: Lead source: Website after booking an appointment Lead source: Zoho Bookings Thanks. Dan

    • Next Page