Zoho CRM Social Tab Facebook not updating again
UPDATE: This is NOT SOLVED yet
HI
I posted about this same problem in this post:
https://help.zoho.com/portal/en/community/topic/zoho-crm-social-tab-and-zoho-social-issues-and-disappointment
That time I ended up deleting my facebook from Zoho CRM Social Tab, and then I added it again. And it "magically" updated everything correctly.
The same problem is happening again
but if I am going to have to keep removing and adding the facebook
page profile every month, then I believe the problem is with YOUR
application.
What could be the source of this issue?? and what can you, Zoho, do about it?
The only reason I noticed that it doesn´t work is because I know there is a new message but I haven´t even opened it yet in order to check if Zoho would "catch it" BUT it´s already been 3 hours since the message arrived and Zoho has not yet got it in the system.
I have deleted cookies, restarted the PC, restarted the browser, reloaded from within the Social Tab and nothing has worked so far. I have NOT tried deleting Facebook profile yet (like the first time), because there´s gotta be a BETTER solution for this.
please someone help us.
HI
I posted about this same problem in this post:
https://help.zoho.com/portal/en/community/topic/zoho-crm-social-tab-and-zoho-social-issues-and-disappointment
That time I ended up deleting my facebook from Zoho CRM Social Tab, and then I added it again. And it "magically" updated everything correctly.
The same problem is happening again
but if I am going to have to keep removing and adding the facebook
page profile every month, then I believe the problem is with YOUR
application. What could be the source of this issue?? and what can you, Zoho, do about it?
The only reason I noticed that it doesn´t work is because I know there is a new message but I haven´t even opened it yet in order to check if Zoho would "catch it" BUT it´s already been 3 hours since the message arrived and Zoho has not yet got it in the system.
I have deleted cookies, restarted the PC, restarted the browser, reloaded from within the Social Tab and nothing has worked so far. I have NOT tried deleting Facebook profile yet (like the first time), because there´s gotta be a BETTER solution for this.
please someone help us.