Zoho Desk Community Digest - March 2021

New Features

Introduced the Skill-Based Assignment capability, which helps you automatically assign tickets to agents, based on the skills (areas of expertise) attributed to them.
Introduced the Backup UI functionality, which helps you download data from all your modules and keep them as backup for future use.

Other Enhancements

Added Kazakh to the list of languages supported in the help center.
Federated login is now available for the help center. As of now, Facebook, LinkedIn, Zoho, and Google are the IDP providers available.
Introduced a brand new UI for the Knowledge Base dashboard.

Important Community Discussions