• Deprecating support for the default help center theme
  

• Comment with only the attachment will also be synced via Bug tracker. 
  
• You can now encrypt the custom field values stores in your database
  
• You can encrypt the values only for the following data types: Text, decimal, integer, email, phone, percent, and url
  
• Available in all Zoho editions. 
  
• Now, you can have 16 connections for a state transition in Blueprint
  
• Option to delete for the entries of PageSense integration
  
• Once deleted, all the entries will be removed from Desk and all experiments will be paused
  
• Only visible to admins
  

Ask the Expert Sessions:

• Ask the Experts 1: Setting up departments and multi-branding
  
• Ask the Experts 2: Advanced process automation
  
• Ask the Experts 3: Reports and Dashboards
  
• Ask the Experts 4: Agent Productivity
  
• Ask the Experts 5: Zoho Desk Extensibility
  
• Ask the Experts 6: Self-Service
  
• Ask the Experts 7: Telephony and Call Module
  
• Ask the Experts 8: Everything Zoho Desk
  
• Ask the Experts 9: Zoho Desk Mobile Apps