Zoho Desk Community Digest - November 2020
Marketplace Updates
- Building Extensions #5: Configuration setup while building extensions - Part 1
- Building Extensions #6: Configuration setup while building extensions - Part 2
- Building Extensions #7: Configuration setup while building extensions - Part 3
Other Enhancements
- You can now notify agents every time a customer comments on a post on your Help Center
- When the customer adds, edits, or deletes a comment in the Help Center, a notification is sent to the agent
- The option to enable or disable this configuration is available under Agent Notification settings in Desk
- For Teams, the option to enable disable this configuration is available under the Team Notification settings in Desk
- A new field called "Hours since requester response" has been added to the Supervise Rule's Criteria
- There is now an option to import Microsoft users as Contacts on the agent page. A maximum of 20 users can be imported as contacts at one time
- You can now auto convert article feedback into tickets. The option to enable this configuration is available under Help Center Access Settings in Desk
Community learning series
- Automation 9 - Convert Zoho Desk Tickets to New Deals in Zoho CRM
- Automation 10 - Auto Assign Ticket based on Keywords