Zoho Desk Community Digest - October 2020

Marketplace Updates

Building Extensions #4: Uploading new extensions and updating existing extensions in Sigma

Other Enhancements

Going forward, you can discard article drafts created in the Knowledge Base module.
You can now check for duplicate entries of even secondary email IDs in the Contacts module of the Zoho Desk-CRM integration.
You can now restrict access to help center categories to a range of custom IPs.
The Marketplace detail view can now be pinned and unpinned on the right panel of the Tickets, Contacts, and Accounts pages.
Three new access levels have been added to the rating link on the Customer Happiness setup page:

Anyone on internet - Anyone on the internet can provide a happiness rating if they have the link.
Requester and CC'd user - Requesters and cc'd users can provide a happiness rating by accessing the rating link on email replies.
End users - End-users who are authenticated in your help center can provide a happiness rating by accessing the link. Other users will be prompted to sign in to the help center first.

Indonesian has been added to the list of languages supported in the multilingual Knowledge Base.
You can now customize the logo and description of child categories in the Knowledge Base module.

Important Community Discussions

Community Learning Series