Global Email Action Triggers
We need triggers for email actions globally. Example, any time someone clicks on an email link, do this action. Right now, you have to set it up for every single email! If you have strategic email campaigns, that would be so many workflows! This makes
contact status in a workflow version
Here there when editing a workflow, new contacts get in the latest version. what happen to the contacts that were in previous workflow version that is now frozen? are they going to still receive planned messages? from the new workflow version? thank you
Form Campaign
Sorry for the question but when i create a campaign associated to a form, i can't see the form i selected in the e-mail of the campaign.. Did i miss something ? Thanks
Is there a good way to integrate Click Funnels with Zoho Campaigns?
please let me know is there any way to integrate Click Funnels with Zoho Campaigns ?
Campaigns subscription forms not saving changes
I am trying to create a subscribe form in Campaigns offering multiple topics for subscription. I create using a long form template, select "allow multiple topics", add the topics to the form, save, and preview, but it doesn't save the topics options on
Translate browser message when unsubscribe SMS
Hello How to translate the browser message when when opt from a SMS campaign Regards
Unable to connect Zoho Campaign to Wordpress Website
I have been trying to connect Zoho campaign plugin to our wordpress website so we can streamline our newsletter distribution and get all the subscribers to our distributor list. After clicking on the "Connect" button, it takes me to login page and after
Report
Hi, I would like to know if it's possible to obtain a report for all my 2015 campaigns and not only for the top 5 campaigns ? I would like to know my average open rate and CTR for this year. Thank you
SMS Credits General Inquiry
Hi. How's the deduction of SMS Credits works? In my situation, I have a contact list in Zoho Campaign with a total of 1400 contacts but only 350 of them have a mobile number registered. If I select that contact list as my recipient in my SMS Campaign,
How To Delete Bounced emails Contacts from list?
hi can any one knows! How to delete Bounced Emails Contacts from List of Contacts so that next campaign it will not included..in my campaign? Thanks & Regards, Jay
How Do I Delete Templates From My Libary
I have edited a few templates and saved them into my template library. I now no longer need some of the templates and want to remove them from my templates to make it easier for me to find the templates I actually need. How can I do this, is there a 'manage my templates' page?
Segment not picking up contacts
Hi. I've created a segment based on some criteria. There should be 5 contacts added to that segment. However, only 3 contacts show up despite the fact that all 5 contacts meet the criteria. How is this possible?
Testing a Campaign Workflow
I have a number of emails that are part of a nurturing email campaign. Each email has a condition attached based on the action taken by the recipients. The whole sequence is a part of a single workflow. Some of the actions are to cascade to the the next
Removal of Unsplash integration—Zoho Campaigns
Hello everyone, We're writing to inform you that Zoho Campaigns is discontinuing the Unsplash integration on March 31, 2023. Read on for more information. What do I need to do? No action is required from users. As of March 31, 2023 the Unsplash option
Embedding Images
Hi, Is it possible to embed images in the email campaign so that the subscriber who receives the email doesn't have to press the "Display Images" button when opening the email. Let me know if this is possible ASAP. Regards, Shoaib Hussain
New Campaign view filters: set default view
Hi, the new filters on the Campaigns view are great, but is there any way to set a default value for specific users or roles? For company admins such as myself with the "Standard Admin" role it's very frustrating to have to select "Campaign Owner" = "all active users" everytime I access the Campaigns list page and want to see a complete list. Thanks!
Possible of changement the default font in Zoho Campaign ?
Hi, We are doing a daily news letters and everytime we paste an article, the default font is Ariel. We will like to change it to Tohoma as default font. So when we paste the article in, we dont need to change the font again. Any way to do this ? Thank
Remove the confirmation email when you suscribe to a list
Hi, To suscribe people to my mailing list I use a Zoho Form, not a sign-up for from Zoho Campaigns. So, can I disable the confirmation email Zoho send? Thanks.
Campaigns don't show specific topics
Hi there, in my zoho campaigns I have multiple topics which should be accessible to the user as well two topics which should not be seen by user. How do I hide those Topics for every usual user?
How can I add an end date to my campaign in Zoho Campaign so it integrates with Zoho CRM?
I am trying to add an end date on my Campaigns in Zoho Social so I can see where a Lead in Zoho CRM came in from if they came from a Campaign. Is it possible to add an end date to a campaign after it has been sent out?
Auto Responder: Email-Action
Hello, I am trying to set up an email-action automation for a campaign. I want to send 3 emails each for the interactions "opened, clicked, and unresponsive." I know that email-action autoresponder messages will be sent to contacts who have performed
How do I automate marking contacts as marketing?
We've moved to the updated Zoho Campaigns sync from Zoho CRM that imports all your contacts. Some of our contacts are not customers, they're things like vendors, staff, and test accounts. This, I assume, is the purpose of the "non-marketing" option for
Documentation
We all all save time if you add a high-level explanation, introduce the principles, concepts, and use cases before getting into a tech doc. Example I understand in the automation part the difference between the mail activity and the answer to an email
I have created a customized web template and when I am trying to upload it on Zoho it's not getting uploaded and it's showing in progress. After that nothing happens.
I have created a customized web template and when I am trying to upload it on Zoho it's not getting uploaded and it's showing in progress. After that nothing happens. I am uploading the html file separately after extracting and the images file i am uploading
--> *** URGENT INFORMATION FOR ALL ZOHO CAMPAIGN USERS *** <---
I have been working with my company internally, which is a global entity... we are a franchise network of over 1,000 offices worldwide and we recommend Zoho CRM to all of our owners and clients. When it comes to Zoho Campaigns, they have been very resistant to take ownership of their need to make critical improvements to their product and have continued to imply that they are not the problem and would like to know the source of inquiry. After some investigation, my company IT Department has replied
How do I edit another users contact custom field?
In Zoho Campaigns (not Campaigns in Zoho CRM) I can only create and edit my own contact custom fields. I expect all contact custom fields to be editable by all admins. I have another admin who has created custom fields and I would like to add another
Prefence centre page does not load
Hello, Perhaps I just haven't figured it out yet, but I cannot get the topics page to load when i click the link from an email. I have added the merge tag $[LI:SUB_PREF]$ (Assuming this goes to the topics page.) To the email template, sent my self a full
Sync with Zoho CRM stopped working and deactivates by itself
Hi, why do I have this sync job inactive: Sync Description Ports and Line General Mapped List Name Sea Side Crane Executor Last Sync Time 25 Aug 2016, 01:00 AM I can't sync it manually, it gets discarded. Every time I activate it then it deactivates by itself, so I have no contacts synced from for 3+ months by now. What should I do different? Evgeny Drokov
Social Merge Tags
I have associated my company with Zoho and Facebook/Twitter. One autoresponder I have gives me the option to place the social merge tags in the email but they do not show up when I preview. The second and new email I am working on does not even give me the option to insert the social merge tags. It is also missing many of my custom merge tags. How do I get these back and working properly? Second question. I know how to merge your facebook and twitter but what about Pinterest and Google Plus, etc.
Test Email Contacts
Hello. I have a complicated set of email merges using numerous custom fields / merge tags. Therefore, I want to test every email before sending the campaign. I created a duplicate set of contacts in CRM, except I set the email for every contact to the same test email address. The test emails won't import because they're duplicates. Therefore, how can I test the emails before they're sent? Thanks.
Embedded YouTube Videos
https://www.zoho.com/campaigns/help/merge-tags/video-merge-tags.html This doesn't work. I followed every step stated and I can't see a video. All I get is some code and I'm unable to send a test when that code is in there. There is no 'Video Custom Tags' option in the Merge Tags drop down, only 'Video Merge Tags'. Is that the same thing.
Can I send an attachment with my campaign?
Can I send an attachment with my campaign - I have a flyer that I want to send out as well.
How do you set a goal for a workflow?
I am building out a workflow in Zoho Campaigns, and I would like to learn how to set a workflow "goal" so once that goal is met, the user exits the campaign. Furthermore, I would like the "goal" to be a purchase made through our Stripe account (that we need to link). Therefore, the lead will continue through the workflow until the user unsubscribes or makes a purchase. Can you please let me know how to do this? Thank you
Workflow got stuck and doesn't seem to have any errors
Hello! We recently turned on a workflow and we realized that for some reason all of our contacts are stuck after receiving the first email on the workflow and we can't figure out why. See below a screenshot of a random contact currently enrolled in the
Removing Unsubscribed Contacts
How do I remove contacts from a list that have been removed/unsubscribed?
Can't add my email to "Manage Senders" in deliverability over Zoho Campaings
Can't add my email to "Manage Senders" in deliverability over Zoho Campaings. Once I do that, it shows a message telling me it did but it doesn't show down and the email never arrives. Also, I can't find where to paste the SPF and DKIM info, the domain
Zoho Campaigns Sender Address
Hello, I have a 10 limit Sender Address in zoho Campaigns, can we increase it? Regards
Resuming hard bounced emails
I would like to reactivate an email address in ZohoCampaign that has become a hard bounce. The email address is our own email address and the domain is also our own. The reason for the non-delivery is "Permanent failure :bad-mailbox", but I can send and
How do I automate leads from Zoho CRM into Zoho Campaigns according to their source or project?
I have created multiple tabs according to the project column. How do I convert them into a mailing list? without downloading a report manually and uploading them into Zoho Campaign.
Zoho Campaign eCommerce and Shopify
We are using Zoho One Campaigns with the eCommerce integration for Shopify. We have two admins for the Campaigns module. However, when an admin completes the integration of Shopify in eCommerce, the other admin does not see that integration. If the second admin tries to integrate Shopify, they must create a new list and do not see the Promotions or other automation created by the other admin in Campaigns. Is Campaigns eCommerce on a per user/admin level and not integrated for all users of Campaigns?
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