Sending Test Email Not Working - "Failed to send test email. Please try again later." Error
I am trying to send a test email out to my email address in order to review it before I blast it out to my list, but every time I try and send the test, I get the following message: Failed to send test email. Please try again later. Can someone assist
Reply to address on Campaigns not working
We have created a campaign and chosen one of our email addresses as the REPLY TO email address The email received in the inbox when "replied to" has a very long zoho email address. When the user replies to the email it bounces (see message below). how
Zoho Campaign Google Analytics Report - 'Error Occurred. please try again.'
Hello, I am trying to integrate google analytics with Zoho Campaigns. I am following the guide at: https://help.zoho.com/portal/en/kb/campaigns/user-guide/reports-and-analytics/articles/google-analytics I have followed the prompts at Reports > Google
Unsubscribing page
How can I create and customize unsubscribing page?
'Opened any emails' segment criteria
When creating a segment, there is a criteria option called "Opened any emails". I can't get this to work or find any instructions on what Campaigns is expecting me to put as the dropdown or in the text box on the right (see screenshot). Please can someone
How to use tags to create Campaigns lists and email clients?
Hi, How can I use tags (from Contacts) to dynamically create marketing lists and email my clients regularly? I really hope that the option is not to create a manual list every time because this is just not manageable. I know how to create segments but
Child campaign - send to recipients that have NOT clicked
I want to send a Child Campaign to recipients who have opened but not clicked on a link in the parent campaign. I cannot see an option for this - see screenshot. How can I do it please? (It is for a webinar event and I want to target recipients that have
Repeat Workflow for a Contact?
Hi, I was just told by Zoho Support that a contact cannot go through the same workflow twice, but I'm having a really hard time believing that. For example, we set up a "Thank You" email workflow that we trigger when a customer purchases from us. I was told that the customer cannot go through that workflow again? Does Zoho not realize businesses need to send the same information or workflow to a customer more than once over the customer's lifetime with the company? Every other CRM we've worked with
Introducing Topic Management in Zoho Campaigns
Hello all, We are glad to announce one of the most significant updates we had been looking to bring in our product—Topic Management, a setting that helps you improve subscriber satisfaction by letting them choose what they want to see in their inbox. So far, your subscribers would have been setting up their email preferences by choosing the mailing lists that they want to join. But, your subscribers would be more likely to engage with you when you display a name that curates their interest rather
Hard Bounce List
Hello I recently sent some test e-mail campaigns to internal company colleagues. Owing to some e-mail authentication issues with our company domain, these internal contacts have bounced three times and have been added to a hard bounce list, meaning I can no longer send e-mail campaigns to them. Now that the domain authentication issues have been resolved, I need to be able to send e-mail campaigns to my internal colleagues, but the system will not let me because of the contacts' hard bounce status.
Campaign export, do NOT create password by default.
This is a nuisance. Someone answered it relates to GDPR. But it is the only place in entire Zoho it does this. And the solution for that would be stating we are under GEPR. I end up having to resend so many exports (to my own computer for my own use)
Campaign Syncing With ZohoCRM Contacts Only Showing for Main Account User
Our main account user 6B Architect has setup sync to pull all contacts from ZohoCRM but no contacts show for any of the other Standard Admins setup in the Subscriptions system. I don't see any permissions or setting I can change that will enable all users
mailed-by: eu.zcsend.net I don't want to show this in my mail receipt header
mailed-by: eu.zcsend.net I don't want to show this in my mail receipt header.. When I am trying to send my 1st regular campaign it shows in the mail info header that mailed-by: eu.zcsend.net but I don't want to show this in my campaigns please help me
Exporting Contacts
Hi, I was wondering why it will ask a password once I export the contacts in Zoho Campaign. Before, it will not appear in WinRAR and won't ask a password. Please refer to the screenshot below. Regards, Catherine
Create custom template with repeating options and edit blocks
Is it possible to create a custom template (HTML) for ZOHO campaigns with locked parts like the header and the footer and make other parts editable or repeatable. Just like in any other email system like for example mailchimp? like so. So you can add
Zoho Campaigns Update: Email deliverability knowledgebase
At Zoho Campaigns, we know that the success of your email marketing handle largely depends on email deliverability. The best way to achieve email deliverability is by adopting hygienic email sending practices and staying updated with the latest trends.
High delivery time for Email campaigns
Hi there, I have just started sending email marketing campaigns via Zoho but the last 2 ones took around 4-5 hours for full delivery. Is that normal? I used to send with other softwares and would take max. 30 minutes. My list is aprox. 18k Best, Bruno
Leads converting to contacts
We are creating mailing segments but want to differentiate leads from contacts. I've noticed that in doing this we are seeing some leads appear within the contact mailing list after conversion. When leads get converted, are they removed from the leads
The contacts' subscription status cannot be updated now as it was recently changed. You can update it on Nov 02
Every time I try to change the subscription status for some contacts it gives me this error, keeping in mind that I didn't make any change to these contacts in the past few days, what should I do?
How can I download my images from my campaigns library?
I have a number of assets and images in my campaign library.. How can I download my images from my campaigns library?
How to see daily sending activity reports by campaigns
Dear Team, I am trying to create a report that shows how many emails are sent in each campaign daily from Zoho CRM. When I connect Zoho Campaign to Zoho CRM, the table which is generated shows only the last date of sending and the total number of emails
How to delete Zoho Campaigns account
Hi, I accidentally went into my company Zoho account to the home page and set up a Campaigns account by mistake. I was trying to access our company Campaign area but was not linked to it yet. Now my administrator cannot link my company account ID to our company Campaign account because I have accidentally set this up. How do I fix this? Thank you Vanessa
Registration form : how to prevent gmail/hotmail to register ?
Hello I would like to prevent personal emails (gmail, hotmail, yahoo, etc) from registering to a Zoho Campaigns Form. Is it possible in the Form options ? or maybe in a workflow? Thanks Alex
Push Data to Zoho CRM as lead and/or contact
My campaign is going to both leads and contacts. There seems to be ONLY a global setting to send data back to CRM as either leads OR contacts. Is this true?
GA UTM parameters for Zoho email Campaigns
Hello, How can we change UTM parameters for Zoho email Campaigns? For example, we have 2 same campaigns but with different lists of recipients and would like to compare results in GA after launching these campaigns. In this case, we need different
"List Description comes here" in footer of live-tests?
We've just noticed a new line appearing in the footer of our live-tests (but not in a final e-mail we distributed): "List Description comes here" This is during tests sent from Zoho with no mailing lists selected at that point, and it appears to be new ... we've never seen it before? Fortunately we did a real send of a test campaign and the line had disappeared from the footer, but I'd still like to know what it is and why it appeared out of nowhere?
Hidden field - automatically populate with today's date?
Hi there. I want to have hidden fields for each of my signup forms which automatically populate with the date on which the user filled in the form. I set up the custom field as a Date field but when i go to edit the field settings I can only input text
How Can I adjust picture for Twitter post?
Hi there, I was trying to figure out how can I adjust the picture for my Twitter post. I tried to post it a couple of times, but after I posted the picture instead of focusing on the top of the picture, it focuses on the bottom. Please advise on how to
draft status in zoho campaign
Hi. How do you change the status of a campaign once it is classified in draft? I tried for 2 hours last friday, because the campaign was ready to ben sent, but I wasn't able to because of the damm status. It's frustrating, please help!!!
removing a social media channel from a Zoho campaign (but not from Zoho CRM as a brand)
Hi. I have set up a zoho email campaign and when it asked me if I wanted to link it to social media channels, I chose my business page on facebook and also I wanted my company page on linked in. When I linked the linkedin profile, it did not show the company page, only my personal profile. I want to link the company page, NOT my personal profile. (see image attached). When I try to add another linked in page/channel, it will not let me. Any advice? Thanks
Why is there no Undo button when editing a Zoho Campaign pre-made template
I accidently delete the content from a column and couldn't undo.
Zoho Campaigns - delete/remove unsubscribers from do-not-mail list
According to new GDPR regulations, we have to immediately remove/delete unsubscribers data from system. Now, we can't, because when somebody click unsubscribe, it is move to do-not-mail list and we can't delete this data. Unsubscribers data storage is strictly forbidden by law. When you fix it?
Access to Campaigns created by others
Hi there, I am the admin for our ZOHO One License and I am not seeing email campaigns created by my other admin that I added in. That is in ZOHO Campaigns. How do we fix that?
Dynamic content with 2+ topics in 1 letter.
Hello. I have a simple question about using Zoho Campaigns. If the Lead 1 subscribes to Topics A & B (2 from 10 available). Can we create a template containing dynamic content and include it in automated workflow? First newsletter: Hello, Lead 1. [TOPIC
The operation is too heavy to use
It works comfortably when you open a campaign with another account from the same PC. Why do accounts make such a difference? The operation speed is too slow to use.
Invalid email address on import into campaigns
On import from Zoho CRM to Zoho Campaigns Some email addresses are considered as invalid email address while other contacts from the same company with the same extension after @ are imported.
Very Low Open Rates & Mails not delivered
Hi Team , This is the consecutive time , we are facing with the issues.. Very Low Open Rates .. AS LOW AS 0.1 % ..
cannot center image box with 3 columns...
basically, the box (3 columns, a centered image within each) displays correctly in the Preview. in email, that whole box (of columns) shifts to the left, and i can't find a way to center it. is there a trick to this? help! (thanks)
CRM Sync to Campaigns doesn't update fields that change in CRM?
We are using Zoho ShowTime to run webinar sessions. People who register for webinars are then pushed to Zoho CRM from ShowTime as Contacts (but we will be shortly updating this to Leads). Then, we use the Sync Services in Campaigns to pull the webinar attendees from CRM to Campaigns for follow-up. If someone has registered for the webinar, but not attended, we have a workflow in Campaigns to send them a 'Sorry you couldn't make it' email. However, we've recently noticed that people who have registered
Popup issue
You guys are very bad at doing marketing. And today is the last straw that broke the camel's back. We will definitely change for another competitive really professionnal mailing tool. The sooner the better. In the meantime can you fixe your announcement
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