add a user
I want to add a user but it says the user is already in use with another account. We use the same CRM and are working from that CRM but cannot add each other. Some help would be nice. Regards, Jop
Dates for campaign not correct
Hi Can you tell me why the "send email" date is Thursday (correct) but the "next email" date is 24 hours later? See screen clip below. TIA ROB
Approve a group email
It has been 2 hours since I submitted an email for review through Zoho. I have emailed support. Can someone please assist in getting this approved so it can be sent out today?
Please can you authorize group emails on my campaign
Hi I need to broadcast a campaign Ice Total Gaming Exhibition But a lot of the emails are bouncing because they are group emails from our database of clients The last time you did this for me ... 'As per your request, we have enabled the option to import the group email addresses for your organization' Can you please do the same for this campaign ? it need to go on Tuesday this week Thanks in advance Phil
How to check form details
Where can i download the information filled by the mail recipients?
Mailing List synced with Contact Manager (via tags)
I want to use Campaigns and ContactManager (NOT CRM). My requirements are very simple: I want a series of mailing lists that sync with contacts with certain tags in ContactManager. So when someone's tags are changed they will automatically be added to the mailing list so they get the next communication. I just got started with Campaigns and tried to set this up but got very confused and never even got close to making it happen. I went to Contacts / Sync Contacts but when i tried to add a New Sync
Unopened status, tell-your-friend link being reported as spam
I am getting bounce backs when sending test emails. The message in the bounce back notification is as follows: "A URL in a recent email campaign (tell-your-friend . com) is listed on https://spamrl.com/." This is causing emails to not be delivered. If you check the following link: http://mxtoolbox.com/SuperTool.aspx?action=blacklist%3atell-your-friend.com&run=toolpage, it comes up as a blacklisted address. Please advise how to resolve this issue as I think it is also affecting deliveries of other
Zoho campains sync with CRM
I would like to push Leads information such as Name, email Lead Status Lead Source http://joxi.ru/a2XeqLLH6n4dAg from Campains to CRM, but I cant save my setting, consequently my sync is not working at all http://joxi.ru/KAgMxNNI8zKBml What is done wrong
forwarding same autoresponder to multiple list / segments
Hi, I recently started using the auto-responder feature in zoho, how do I send the same autoresponder to different segments, list, contacts .. without creating a new auto-responder for each. Thanks a lot! Puja
HTML editor in the Template and campaign is stuck at Loading
The editor for templates and for the campaign does not allow changes. At the top of the screen it indicates Loading and this never goes away. It is not possible to change anything through HTML editor. I have cleared my cache and tried it in multiple browsers and computers and nothing works. What do I need to do different? PS this part of the support ticket was written in the HTML section
Remove my ZOHO campaigns account
Hello, We have a company Zoho account with CRM and Campaigns. However, I set up a Campaigns account but it is not linked to our company's account. Now our administrator cannot link my company account ID to our company Campaign account. How do I fix this? Nick.
Email sent to myself -> Hard Bounce. WHY!
I just sent an email campaign to myself and it resulted in a Hard Bounce! Why has this started happening? Email Company Name Last Name First Name Contact By Rating Actions Contact Rating Job Title Phone Email d.mills@federationpress.com.au Bounced on 21 Sep 2015, 02:05 PM AEST Company Name Last Name First Name Contact By Rating Actions Contact Rating Job Title Phone The Federation Press Mills David TEST .ACTIVE -- .ACTIVE Marketing Coordinator (02) 9552-2200 Show Detail
How to send email based on date field +/- particular time period
I'm not sure whether Zoho Campaigns has the capability to send emails based on a time variation to a particular date field? For example, if I want to send a reminder 2 weeks before a particular date (which is specified in the date field), how do I do this? Thx
Create task
Hi, I want to create a task in CRM when the customer opens the sent email . Is this possible ? Thanks and regards Alejandro
Limitations on autoresponders?
Hello! Are there limitations on the amount of autoresponders that you can use in a given campaign? For example, say someone clicks on a link in an email, can you send multiple emails to that person at different lengths of time automatically, and then if they click on something in one of those emails, send them a different trend of emails. What are the limitations to the autoresponders? Are you able to only send a certain amount in a category (i.e. Date field based, email action based, etc.) or a
How to re-add "do not mail" email to contact list
Hi, We have a small list of customers that have been added to our list by signing up in person at our place of business. We sent out a mailing announcing an event and one of our customers put us in his spam folder accidentally. I recognized his email address as our only complaint from our latest campaign, so I called him and this is what he told me. He told me he then removed the email from the spam folder but apparently the damage is already done. Of course, he wants to be added back to the list
How do you changing the size of a text box on templates?
I am trying to adjust the size of the text box on my template. When I insert images, the text box is very large and takes up unnecessary space. Is there anyway to adjust this?
Campaign to CRM Sync - Campaign Reports stopped syncing
Hi Team, The sync of my Zoho Campaign reports back to Zoho CRM seems to have stopped working. CRM campaigns are no longer being created and the campaign report field is no longer working. I have checked my setting and all seems correct. Could you please review my settings (attached) and see if I am missing something.
SurveyMonkey
Hi, Last week I have integrated my SurveyMonkey account with my Zoho CRM. I made a test and sent my email campaign (with a surveymonkey survey) to my colleagues. Only my results appear on Zoho CRM and even if my two other colleagues answered the survey, the responses didn't appear in Zoho Campaign. However, I can see all the responses in SurveyMonkey. How can I fix this problem ? Thank you
Name Merge Tag
Hi, I am already using the contact merge tag when I send a campaign. I am actually using the last name (for example Hi Mr. Last Name). My problem is that I have men and women in my list. I was wondering if there's a way that Zoho use Mr. or Mrs. before the last name ? I would of course made an extra column in my list with Mr. or Mrs., but I don't see how I can have a merge tag for this ? Thank you
Add a new user
Hi, I just added a new person in Zoho Campaign. I went in Settings - Manage Users and add user. He received the confirmation email with a link that brought him to a page where the company name and phone number was asked. He is now on Zoho campaign but all the files are empty.... When a add a new user can he have access to my past campaigns ? If yes, how come it does not work ? I also went in Manage users - privileges and checked all the privileges for all users and he still see nothing. Thank you
My campaign emails going to spam/junk boxes
Hi there, my campaigns email going to junk/spam boxes. Have tried to authenticate my email address hoping that it will help but .... I HAVE NO "email Authentication" in my Settings!!!!
Links in email work in Safari but not Chrome
Hello. I sent a campaign and tested it on both Safari and Chrome. All links worked. When I sent the campaign, the links work in Safari but I get an "oops" message in Chrome when the link is clicked in the email and when the link is copied and pasted into the Chrome address bar. Can you help me understand why this would be happening?
SurveyMonkey Integration
Hi, I want to integrate my SurveyMonkey account to my Zoho Campaign. I went in my Campaign Settings and I had my SurveyMonkey Account into the integrations. I already have three surveys in my SurveyMonkey. Now, I don't understand where I am suppose to find these surveys in my Zoho Campaign ? Thank you for your help
Do you offer a time sensitive offer or link feature within e-mails in your automation creation feature.
Do you guys offer this feature. Time sensitive urls to offers. Like in an automation I want to add the feature that if someone opens an e-mail that that e-mail can contain a link to an offer that has an expiry date which is timed x days from when the person opens the e-mail.
Changing Credit Card under Settings
When I try to change our credit card information,I hit the button to update it and it goes to the next screen that has update but it doesn't go any further. I have loaded the Chrome browser and it still doesn't go any further.
Invitation in Zoho campaign
Hi, I am trying to invite a person of our company into Zoho Campaign by using the same email address that he uses in Zoho CRM and I can't, this message appears: This email address has been already used in some other organization. So you cannot add/invite this user. I don't want to invite him with a different address because it will become confusing between the CRM and Campaign... How can I do ? Thank you
How to generate a List key
I have any issue when I have to integrate my website with Zoho CRM. My website is developed in WordPress. The plugin is asking for a LIST KEY which I am unable to figure out. I do not want to use ZOHO Web Forms. Check this https://www.zoho.com/campaigns/help/using-apis.html#List_Key I am unable to view any "list Key" screen
Can you link a campaign to an account?
I know you can attach a project to an account, but can you attach a campaign to account?
Image files on MailChimp server
I want to use some html created in MailChimp and use it in Zoho Campaigns. The code comes in perfectly but some of the images still reside on the MailChimp server. Seemed to work in my test. Are there any issues I need to be aware of going forward, or do I need to keep the image files elsewhere (Zoho or locally on our server)?
HTML formatting gone
I used to be able to copy and paste the HTML code into an editor, and it would maintain proper tabs and formatting. Now it's all dumped into one unreadable line of mess. What happened?
Customer Service
Hi, I would like to know if there's a phone number where I can call to have a support form a Zoho representative because our business has a problem with the sync of the employee account between the different Zoho Module (CRM, campaign..) Thank you for your help
CRM Sync still showing "Postponed"
Hi I've set up a new CRM Sync but it is still showing as PostPoned? This list is going to be used for an Autoresponder but the date has already passed? Will i be able to push the emails through to the list even if its past the date?
Contacts in Zoho Campaign
Hi, If I have different lists in Zoho Campaign with a contact in more than one list, will it be considered as being different contacts or Zoho will recognize that it is the same contact ? Thank you
Email Campaign Pay-As-You-Use
Hi, I have a question regarding the Pay-As-You-Use Zoho Campaign, I just want to make sure that I really understand. Can I have more than 2000 free suscribers ? Can I send for example 500 one month, pay 12$ and have 4000 contacts ? Thank you
How do I get Campaign to send me an Alert?
When a form is filled out within Campaigns, how do I have the software send me an automatic notification?
Disassociating an email address from a Campaign App
I need to know how to disassociate an email address from a Campaign App so it can be associated and verified with a different Campaign App. I have already deleted it from the approved senders list but it still cannot be added to the new Campaign App.
Zoho Campaign number of suscribers
Hi, I have actually the free campaign plan on Zoho Campaign (2000 suscribers with a maximum of 12000 emails per month). I don't understand your monhtly subscription price... If I think for example that I will have 2500 subscribers, do I have to pay 25$/month (2500 subscribers) or only 5$ (for the extra 5000 subscribers ?) Thank you
Can you send emails back to back to the some of the same contacts?
We'd like to send one email to 3000 people, and then the next day send a different email to ~1000 of those same people. Can we do this in zoho? Can we upload both lists of ~4000 into zoho? Do we need to delete the first list before importing the second? Will this make us lose some insights?
Error creating video tags with vimeo
There is no problem creating video tags with youtube, but it gives the following error trying to create new vimeo video tags o editing existing vimeo video tags This is the error: Se produjo un error, inténtelo de nuevo.
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