Pasting issue
I can't seem to be able to paste text into my paragraph box on zoho campaigns. I am copying text from notepad as discussed over the phone with previous issues. Very frustrating! Please help!
Testing emails going wrong!
Can anyone help me, I have designed my template and sent out a test email. When I receive the email all the lay out has changed and looks incredibly messy. Some of the photos also do not show up. Please help as I need the campaign to go out on Monday!! Thank you
Removing Auto Replies (under Bounces).
Hi! I just ran a campaign where I had a few hard bounces and soft bounces, but quite a lot of Auto Replies, that, upon further inspection are mostly "Delivery has failed to these recipients or groups:- The e-mail address you entered couldn't be found". Is there a way I can delete all those contacts from my mailing lists? There's no point having them in there if they are just going to bounce again. Better still, can you improve your hard bounce detection and take them out automatically?
Does a double optin confirm link expire?
I just tried to test changing the "subscribed" status of prior tested registrations (that used my own email address) for which I had not complete registrations by confirming the double optin. I found that I get a link expired message (see below). Is this the normal behavior? If so, for how long is an optin link valid before it expires? _____ Problem in confirmation! Sorry, You have clicked an expired link. Please regenerate a new link.
Is there a way to automatically reject registrations from anonymous email accounts?
I noticed that one site that I subscribe to will reject a registration based on use of an anonymous email domain. See sample notice below. Wondering if there is some way to do this automatically within Zoho. Your application to join is now going through the approvals procedure. If you have signed up using an anonymous account (hotmail, yahoo, gmail, mailinator, mail, fastmail, or any one of thousands of similar free accounts or ISPs) then you willnot be approved. We suggest that you rejoin using
I am running a campaign to a list. I do not want to send the campaign to 12 email addresses on the list.
I am running a campaign to a list. I do not want to send the campaign to 12 email addresses on the list. How do I do this?
Subscribed shows "no" even though user has confirmed subscription
When viewing the recent additions to Mailing Lists that have been added through a Signup Form, the "Subscribed" status shows "no" even though user has confirmed subscription. Furthermore, we can no longer view users who have registered but not subscribed.
How can one insert name in the 'To' field of the campaign?
Does Zoho allow customization of the 'to' field in the campaign and allow email configuration of the name of the customer to make the mailer more customized?
LinkedIn Company Page
Is it possible to post a Zoho campaign newsletter on linkedin company page rather than on your personal page?
Test emails going wrong!!
Can anyone help me? I have designed my template for a zoho campaign. When sending out a test email, it is delivered wrong. the whole layout changes and images do not show up. I need to get this sorted for Monday! please help!! Thank you
Unsubscribe Alert
Hi, Is there any way an alert can be sent to an email account if someone unsubscribes from a campaign? Thanks,
How should we link to Zoho registration from third party sites who won't accept a button?
We plan to promote a whitepaper from third-party sites. We would like to capture registration information about anyone who requests the paper from one of these sites. We have set up a button (called something like “I want to read the whitepaper”) for our own site. Some third party sites won't accepts a button for a link. Q. Do these third-party sites need to use a Zoho button, or can we send folks from these sites to our Zoho-controlled registration page via something that just looks like a hypertext
Contact Daily Sync Time
Hi, I have configured a daily sync of a contact list in Zoho Campaign from a custom view of CRM that is updated daily with new leads/contacts and has setup an autoresponder that will email new contacts after an hour of subscribing or adding into the list. Now question is what is the exact time when contacts are synced with CRM Data? Let me explain my concern using following example In CRM (Custom View): Alex created as a lead at 10:00 AM Today John created as a lead at 11:59PM Today In Campaign:
different email as per gender
Hello, I wanted to know how can i configure my email template as per gender since it will go out in Spanish. I want to use Dear but its different for both female and male, is their any way of doing that instead of me sending 2 different newsletters and just changing the dear as per the gender i specify. Also if possible could you please mention how to put that gender tag on the campaign. Thanks, Shri
Email campaign font color.
Whenever I send a test email campaign to someone other than myself the font color changes to purple. Also, every time I save the campaign in the editor it switches the text back to purple, even though it appears on the screen as black. Once again this only happens when I send test emails to someone other than myself.
contact list
Hi, I imported a list of 1000 contacts and it shows only 300 of them on the list, why is that? Also when I was importing it said you have reached your limit of 2500 contacts and this list will exceed the limit so I clicked OK, and it uploaded the list but then where are the rest of the contacts gone? Could you please help me with this? Thanks, Shri
Zoho Campaigns
When you send emails via Zoho Campaigns, is there a way to automatically update the "Emails" section of Zoho CRM Contacts?
using name merge tags
Hi, I want to know how to add the name filed tag to personalise the email. I had used the name merge tag and send a test email but the merge tag $[FNAME]$ showed after Dear ($[FNAME]$) instead of the customer name. Also I want to add the date of joining for each customer to the email, are their any tags for it or how do i do that? Thanks for the help. Regards, Shrikant
HTML Editor strips out code
When I copy in HTML code, using EDIT HTML, it seems to work fine. However, when I click save & close, I get a message saying that a) an image is missing (/images/transparent.gif) which is not referenced anywhere in my code, and b) all the <head> and quite a lot of <body> tags have been removed, so it doesn't display anything really. Noticed it does the same thing in CRM.
Can the Subscription Confirmation email be customised?
The email one gets to confirm after subscribing is rather ugly - to say the least. The line spacing is all over the place, the button font is different, the colours insipid. Can we please either:- 1) Clean up that email, or better still... 2) Give us the means to customise it?
My List Is Empty
I'm trying to send my first newsletter. I've created my list but, when I try to add this list to the newsletter, I have a message saying it's empty. I need to send this out today. What can I do? PLEASE HELP!
Cannot see other users email campaigns in my user account
We have two separate users for Zoho campaigns. When I log in to send an email I cannot see the other users email campaigns on my user account and nor can he see mine. I also cannot add my email address in the sender details to his and nor his to mine as it says it's a duplicate I have changed the privaleges to full access and cannot add me as a user to the other user account as it is saying it's a duplicatation. Paul
Can we set a cookie so subscribers don't have to register multiple times?
We use subscriptions/registrations to control access to some content on our site. Is there some way that we can set a cookie so if an already-registered subscriber clicks on a subscription button (appropriately labeled so as to indicate it it the gateway to the controlled content), that they bypass the registration process?
Zoho Campaigns - Autoresponder Anniversary Email
We want to send out recurring anniversary/membership renewal emails to all customers. We plan to use a date based autoresponder for this and send out the email 30 days prior to the anniversary. My question is will the customer still receive the email on the second, third, fourth, and so on anniversaries? If not, is there a way to do this? Thanks.
Automated Syncing from CRM to Campaigns
Hi, Is this possible: Automated Syncing from CRM to Campaigns? Kind regards, Ninke
Correcting contacts who bounced due to incorrectly entered email address.
Can I update and (re)send contacts that bounced due to incorrect email addresses OR do I have to add them up as new contacts?
Google +
Is there an initiative to create a Google+ plug in/integration with zoho campaigns? Thank you
Drip marketing
Hi, I am new to CRM software and want to know if Zoho can do the following. I would like to organise a drip marketing campaign that will include email, direct printed mail and follow up calls. Without to much detail I want to send an email to all leads every month then send a direct mail piece to all leads every quarter (spread out equally over the quarter to manage work load) and then a follow up call to each customer a week after they receive the direct mail piece. Is it possible in Zoho to set
Can I send click data to Zoho through the API?
I want to track all clicks on a link that will be in an email campaign as well as posted on various web pages. Any user who clicks on the link will be required to register with Zoho if he is not already registered (we are using cookies on the web page) before being sent the the landing page. I would like to track all clicks on that link in Zoho. My deveoper is thinking that she could write the click information to Zoho through the API but she can't find a call to store the link and associated user
Email Campaign Review
Hi, Is there a way of removing the the email review feature in Zoho campaigns? I find this feature unnecessary and quite frustrating as a review can take up to 30 minutes. Please let me know. Kind regards, Ninke
Can I download a list of unsibscribes and bounces?
I would like to download from Zoho Campaign a list of all the email addresses which are marked as unsubscribed or bounced, but can't find where I do this. Can anyone help please. Thanks Elling
Add link to email address instead of URL
I'd like to add a Button to an email template that directs the user to an email address (rather than a webpage). Is this possible? Thanks.
Customizing confirmation email & web page?
Is there a way to customize the confirmation email people receive after signing up for a list? And is there a way to customize the web page people see when they click the confirmation link in the confirmation email? If there is, let me know how. I looked throughout the campaigns site and help pages and couldn't find it. Thanks!
Campaigns Preview does not display columns
I've created a template using a header image, columns, and a footer image. The columns are set at 70:30. The first two times I previewed the template, the preview displayed the columns properly. In subsequent previews, the column formatting is not displayed. The left-hand column (70%) displays across the entire width, with the right hand column displayed beneath it. The columns structure appears properly in edit mode. I've created a second template with the same structure and I'm getting the same
Zoho Support Unavailable - Unacceptable!
Called 2 days in a row for Zoho Campaigns support and both days they were unavailable after 1:30pm MST. Day #1 they were able receive voicemail messages (still unacceptable customer service) now today Day #2 calling for support their voice mailbox is FULL and cannot receive any messages. Zoho... get with it. You guys need to start raising the bar on the quality of this your business and products.
Cancel half sent Chain Campaign
Hi, I've created a chain campaign but realized I made a mistake on the email subject. I've paused the sending of the campaign and want to edit the subject line before resuming sending. I can't find a way to do this. If I clone the chain campaign, it creates an entirely new campaign but then I have the problem of not being able to send to the unopened list from the initial campaign. Any help on how to either edit the chain campaign or stop and delete it and create a new one? Thanks!
Multiple Company Details
Hi I have two companies and want to use campaigns for both is their a way of changing the company details at the bottom of the emails?
Is there a way to add formatting and hyperlinks in email notifications?
Under Settings>Sign Up Form Themes>Edit Theme>Notification Mails Customization>Subscription Confirmation; we can edit the email texts there. The text fields however, do not appear to accept any hyperlinks nor do they accept paragraph returns for formatting purposes. Is there a way to add formatting and hyperlinks?
Can we see a report showing clicks on the Sign Up button?
We can see completed registrations but I want to know how much fall out we are seeing from clicking on the Sign Up button to the submitted registrations and optins. Is there a way to see all this information from Zoho Campaigns?
Can we get a report on clicks for the sign up button?
Would like to know what our fallout is at each stage of subscription registration: sign up to subscription submission, subscription submission to optin confirmation. How can we see a report on how many clicks we had at each of these stages? This would be very useful for tuning how much (required) information we attempt to collect during registration.
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