problem receiving emails
hi, i have emails from my domain rkworth.com being forwarded. about a day ago, i have not been receiving those emails. rob@rkworth.com and kelley@rkworth.com to be exact. are they stuck somewhere on zoho's end? thanks rob rob.worth@zoho.com
Access denied from this IP address
Access denied from this IP address Hi, i changed some things on my my account u.lischetzki@kbs-bewaesserung.ch, and now I am trying to access it and I can't because apparently I have a wrong IP address, please help me out with this! i can´t access. u.lischetzki@kbs-bewaesserung.ch Thank you
Greylisting-mail rejecting
Hi! Our company use Zoho to work. We change provider from our current provider. This provider is from czech republic like us. This provider call Wedos. You are now our new mail webhosting provider. We have domain woodplc.cz and this domain is only in Zoho but we stiil have old domain: amecfw.cz. This domain still work in Wedos provider. We need forward mail from domain amecfw.cz in Wedos provider to woodplc.cz domain in zoho. In Wedos webhosting is set forwarding mail from our old mail adress. From
Whitelist not working (SPF Fail)
Hello, I belong to several mailing lists (that I want to receive) but they are being routed to my spam folder even though I have added them to the whitelist. I looked at the full headers and it is indicating an SPF fail, for example: Authentication-Results: mx.zoho.com; spf=fail (zoho.com: domain of newsletter.newyorker.com does not designate 65.55.111.169 as permitted sender) smtp.mailfrom=NewYorker@newsletter.newyorker.com; Is there a way to fix this? The whitelist doesn't work, and I also
Various Problems Sending & Receiving email
Hello Zoho, Let me start by simply asking.... what the hell is going on with the service this week? I set up and manage the service for a number of small businesses that are growing. This means they are prime targets for full paid enterprise services in the next few months. My team and I have fielded more calls this week regarding email than we usually get for ALL client issues in a month. So far... I have received complaints from every client with the following: 1. My emails are not being sent.
Shopify and Zoho verify domain using HTML
Hello, please i need support. I follow all steps for verify domain with shopify and still doesnt work and i want know why. I want all steps to follow please for this web: www.thekamlishop.com I hope your prompt answer. Thanks.
POP mail on paid plan
Hello, I have being using my Zoho email for a little while now and I have setup my POP mail to send emails to my other account. Recently, I just received an email stating that my emails will no longer be forwarded. I went to control panel and I no longer see the POP settings page section? What's going on here? I didn't pay for something that was featured and later removed. This is the message I got: "This account ************* has been configured in Zoho Mail for fetching mail via POP. A Mail Fetch
unable to verify my domain
Hi, I have followed the domain verification process through bluehost and when I go to zoho to click verify, it does not allow the verification.
SPF Status For Domains
Like i see it's not me only who have problems with SPF verification... Can somebody from zoho support team check that problem? My records wasn't changed from years and now I can't verify my domain... Also I changed the records to be up to date with zoho's new records and still nothing...
Connection failed at por 465 in wordpress
Hi, i'm using wordpress plugin to send email via smtp, but when i try to use the zoho smtp at port 465, plugin can't connect, show error: failed connect to server, my port 465 and 587 in my server are unblock. Somebody have same problem?, how solved it?. Thanks!
sorry, unable to process request
while clicking on my task of zoho mail,'sorry, unable to process request' shows. Everything else works fine, this problem occurred from yesterday.
Recover Deleted Email
Hi, Can you help me to retrieve back all deleted email inbox at kieran@user.com.sg? Thank you in advance. Because there is irresponsible employee using the company email and he deleted all the emails inbox.
Recover Deleted Email
Hi, Can you recover the deleted email inbox? the id is kieran@user.com.sg Thanks in advanced
Recover deleted emails
Dir sir, Couple of days before I took backup of emails and deleted emails in order to free space, but unfortunately my backup is not working. Please recover deleted mails in last 10 days. Please help.
SPF Status For Domains not verifying
I made all correct entries to SPF and DKIM. However I cannot get the SPF verified for any of my three domains and emails I have here. When I check external it all looks fine The entry I use is @ v=spf1 include:zoho.com ~all 14400
Error : Unable to send message;Reason:554 5.1.8 Sender Address Blocked
Hello I tried to send an email and it gave me the message: Unable to send message;Reason:554 5.1.8 Sender Address Blocked Can someone please unblock my account so I can send email again? My email is administracion@red-solutions.com Also when somebody send a email then appear the next error Error remote response 552 5.1.1 Mailbox delivery failure policy error I dont know why that is happen again. Thank you.
Error al vincular número de teléfono al correo
Hola, tengo problemas al ingresar a mi cuenta de correo, mi dominio es www.mexv.cl Cuando ingreso al correo, la página me pide sicronizar el número de teléfono(que ya está hecho) y al ingresar nuevamente el número, aparece un mensaje de "El número de teléfono registrado ya existe". No puedo acceder al correo para terminar de configurar las cuentas. Gracias.
* This domain is already associated with this account
491/5000 When I try to set up a new account against the message: * This domain is already associated with this account "***** 13" Please, I hope you can help me. I was setting up a new email for the domain www.feitono.com.br, but I believe that I typed the wrong phone number, because the configuration code did not come. I do not know what phone number I wrote. I would like you to remove any link from that domain, so I can configure it again. Thank you!
How to delete account
Good day, please how do i delete a zoho mail account.
Can't Use Account: Logs me out
I have 2 Zoho accounts, this one and another. This works fine, but when I try and log into the other account, it will pull up my mail list, but I can't look at any mail. It says the server can't be reached. If I try and access any Zoho services, I have to login again and again, and can't ever change anything. Accounts.zoho.com doesn't work, because I can't see any settings - it loads the page and things I'm logged out. I've tried several browsers and networks, and this has been going on quite awhile.
Email Setup Assistance
Hello, My domain is with Godaddy and my website is with Weebly. How do I set up my Zoho email?
Relaying disallowed while sending email via kerio connect using SMTP Server =smtp.zoho.com
Hi, I have just bought the 30 users package and now i am in between setting them up here in my company premises the setup is like that 1 - i've some users account at accounts.zoho.com 2 - i fetch them to here in my company email client (kerio connect) using pop3 (till this all working fine we got every emails from our customers) 3- then i setup SMTP Setting smtp.zoho.com 587 screenshot attached (i also tried 465 as well) user a_user@mydomain.com password (respective pwd NOTE : i tried every
Relaying disallowed while sending email via kerio connect using SMTP Server =smtp.zoho.com
Hi, I have just bought the 30 users package and now i am in between setting them up here in my company premises the setup is like that 1 - i've some users account at accounts.zoho.com 2 - i fetch them to here in my company email client (kerio connect) using pop3 (till this all working fine we got every emails from our customers) 3- then i setup SMTP Setting smtp.zoho.com 587 screenshot attached (i also tried 465 as well) user a_user@mydomain.com password (respective pwd NOTE : i tried every
Verify name
Hi I bought a name through Zoho, why do I have to verify it. What provider do I choose from the list? Thanks
Daily Mail Size Quota Exceeds Limit. Even Though No Mail Sent From The Account
Hey, I keep getting "your mail blocked" message from you guys with the reason "Daily Mail Size Quota Exceeds Limit.". The problem is I did not send any mail from my mail account. I'm in control of all of my mail clients. How can I overcome this issue?
Business mail ragistration issue
I am trying to register my domain http://ezeestartup.com/ on Zoho business account, but it's showing that my account is already registered with this mobile no. 98****6448 but i don't know the password of it. Can you please remove this no. from my domain so that i can re-register on zoho mail Thanks
***HELP ***Unable to send message;Reason:554 5.1.8 Email Outgoing Blocked.
Dear support zoho mail, My account is acct@vietnamhealthy.com have been blocked. Kindly mention the reason and unblock my mail. Thank you so much!!!
Recover Deleted Email
Hi, Can you help me to retrieve back all deleted email inbox at kieran@user.com.sg? Thank you in advance. Because there is irresponsible employee using the company email and he deleted all the emails inbox.
Cannot find the emails already sent in my sent box!
Hi Every time after sending the email, I will check the sent box to see if everything is correct. But just now I sent an email and I did not find it in my sent box, and I sent it again, still could not find it. I am not sure if they were delivered successfully. Can you help, please? Update: Now I found all the emails disappeared. It seems that they were delayed. Hope this will not happen in the future.
Why do I already need an email address to sign up to Zoho mail?
Zoho is the only email provider I know of that requires new customers to already have an email address. This doesn't make any sense at all. I wonder how many potential customers have been put off by this. Please will you consider dropping this requirement? At least give new customers the option to nominate another account after they have signed up. Cheers.
EMAIL ONLINE NOT SAME AS PHONE?
I RECENTLY MOVED OUR EMAIL SERVICE FROM GSUITE TO ZOHO. UNDER MY BOSSES ID, HE HAS A EMAIL THAT APPEARS IN THE MOBILE ZOHO EMAIL APP BUT IT DOES NOT WHEN HE SIGNS ON PC DIRECTLY THRU ZOHO.. WHY WOULD THIS HAPPEN?
name error in from field
How do I change my name in the 'from' field?
Can Send email but cannot receive email except other zoho
Im just know my account cannot receive email except my other zoho mail with different domain its work. Form outside email as gmail, and other that cannot send to my email I can send email to all account perfectly. my email yogi@otomanindonesia.co.id
SPF TXT & Can't receve or send emails from windows lives
Hello Starting some time late last night got an message my SPF TXT was not verified even thought it was before and no changes were made. Also at or around the same time I can't send or receive emails from the zoho accounts I setup even know was working fine and I made no changes. How can I fix this when all the settings are correct, nothing was changed on my end and it was all working before ?
SPF records
Hello, I've added the SPF records on a TXT I previously added an SPF record for mailchimp and had no problems verifying it. I then added the zoho SPF record but when I checked there were two more records already there before the mailchimp record. My hosting is on A2 and the records are these: v=spf1 +a +include:spf.supercp.com ~all (was there before I added anything) v=spf1 +a +mx +ip4:66.198.240.58 ~all (was there before I added anything) v=spf1 include:servers.mcsv.net ?all (the mailchimp record
Ask the Experts #2: A 5-hour live Q & A on Fighting Spam in Zoho Mail
Zoho Mail has incorporated extensive Spam filtering techniques at multiple levels to control Spam from entering into your Inbox. In spite of the filtering mechanisms, some of the emails which may appear to be spam from your perspective sneak into your Inbox. At times, the same filters which are built to identify Spam, marks an email, which you think as genuine, as Spam on different grounds. In this month's Ask the Experts, we would like to focus on one of most important areas of email service -
Syncing mail contacts to Mac Contacts.
I've got mail work with my mail app on my Mac ( default mail app ) and it's working with IMAP. I can not however get my contacts to Sync from Zoho to my Mac Address book ( Contacts ). I tried msync and get no errors but also got no contacts. Setting up Contacts/Mail using only msync/exchange also does not work. Am I missing something or is this just not supported? Note: using msync does work on my iphone, but it's only one way. Adding a contact on my iPhone will not sync to Zoho. There is also
Email stops working after deleting and adding new domain
Hi, I wanted to change domain and I found here tutorial: delete old one and add new one. So I did it but after that email stop working - sending and receiving. All folders in web mail are empty, POP/IMAP doesn't receive it. Sending email doesn't work and even sent mail isn't visible in web mail. Domain seems to be configured properly (MX, SPF, DKIM). Can you please help how to get emails back to life? Thank you, Tomas
MyMy Zoho account Outgoing email sending is block.
I Can you please unblock my account as well? harimaliya@weblizar.com Please let me know. I am waiting for your response. Thanks
Email alias with 2 domains
Hi there, We have a paid account with two domains for example: domain.com and domain.com.au We want to use both the dot com and the .com.au emails. Do you: A: Set up 2 separate (free) zoho accounts, one for the .com and one for the.com.au, and just use each email account in a different browser/chrome instance? (annoying, but possible). B: Set up both domains in one (paid) account. Set up both with email hosting. Log in as different email users? C: Set the .com.au domain is the primary domain
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