Credit card problem
I am trying to upgrade my zoho mail plan, but am receiving the following error for both my credit cards: Purchase declined due to incorrect card details in Zoho Mail. Please provide valid details and proceed. As far as I can see, all my details are correct and the credit cards are valid. What could be the problem? Brett
Members of groups 'greyed out'
I've recently had a few members of groups greyed out for no apparent reason (instead of green dots). We use the groups for email forwards, hence some of these aren't getting through! Has anyone else seen this or know a solution?
Spam filtering suggestions
Having recently migrated to Zoho, I was surprised to see a much greater amount of spam accumulating in my spam folder than at my former e-mail provider. Upon some testing, I realised that Zoho delivers all the spam it detects to the spam folder, while the other provider silently dropped the most obnoxious and obvious part of it. I have two suggestions in connection with it, both having to do with sender analysis (not content analysis). 1. Let’s analyse an incoming SMTP session. Suppose bar.com is
Outgoing mail blocked!
Dear Admin, My outgoing mails have been blocked due to over quota: "Unable to connect SMTP server:smtpout.mail.zoho.com Reason:Authentication failed:554 5.1.8 Sender Address Blocked" Please help with unblocking urgently. Best Regards,
Outgoing mail blocked
Hello Admin, I am getting this message while sending mail, "Unable to connect SMTP server:smtpout.mail.zoho.com Reason:Authentication failed:554 5.1.8 Sender Address Blocked" "Bounce count exceeds day's limit" Please help me urgently. Thank you! Best Regards,
Unable to send mail
Dear Admin, I am unable to send mail through my Zoho account. Kindly rectify the problem urgently. Thanks a lot in advance. Sishir
Templates in New Interface, Lost Images
Hello! We have detected that images with links and use in the 'templates ' are lost after 24 hours.
What forces us to again make a new template from the beginning.
We assume this must be a system failure
Cheers
We have blocked your account - urgent
We have blocked your account "sales@foresightdata.in" temporarily as a security precaution. Block Type: Mail Incoming blocked. Reason : Mail Box disabled. Mail Fetch has also been disabled for any active POP accounts.
Cannot read the new fonts!
The fonts in the new style are not readable. The T miss the horizontal line as well other letters like e and H. Please see this screenshot at http://prntscr.com/8vitpk I did not arrow all the letters. Can change the font? The older version is much more readable. By the way, why fix something that is not broken? I am wondering it often as many internet corporation does it. Hope can fix the font, not the font I use to compose the email, the font of the new version interface. Thank you
I can send emails, but emails sent to me fail
Hi, I tried to set up with Zoho mail yesterday and went through the setting up process. I added MX records correctly etc and have left it over night to see if it would just take time but it is still not working. I can send emails out from the Zoho account but I can't send them back to myself from my hotmail. Additionally, when I sent an email to myself from the Zoho to my hotmail, it directed straight to Spam even though it was a text only email. Is there a way to reduce this?
Is there any solution for sending bulk and mass mails?
Could you please do let me know solution for bulk mailing with ZOHO mail. If you have so please do let me know how can I enable it and use it. if chargeable so please explain the charges too. Regards, Sakshi
Account Blocked
My account was blocked. I was unaware that x amount of sent emails would cause this. Could you please unblock my account? It'd be very much appreciated! Thanks, Lawrence P.S. My account is @pointii.com
New version - missing Notes
Where are my Notes in the new version interface? I can open the view, but there is no any Notes.
migrating from gmail to zoho - auth fails
I have read every relevant forum post I could find and followed the suggestions with no success :-( Trying to migrate from gmail to my new zoho account. Attempted both POP3 and IMAP. In both cases when I add accounts I get: "Authentication details provided was rejected by Source server. Kindly provide valid username and password." See the attached screen shot. I have configured my Mac OS Mail to access the same gmail account with the same credentials. Both POP3 and IMAP4 work fine. I have also enabled
Auto-Complete Not Functioning when Typiing in Names of Recipients
Until this morning, I used to be able to begin typing a recipient's name when sending an email, and an auto-complete feature would complete the person's name and email address. This is very convenient, and seemed to be a default. Suddenly this has changed. This is inconvenient, as it forces me to have to remember (or look up) all recipient's addresses. How do I get this feature back?
Email body blank
My email comes as a blank one for a paragraph email. Looks like it is working fine with older version webmail, but the newer version is causing problem.
Email Formatting
Is there a setting to prevent the indent of the previous email on a reply or forward?
Unable to send email
Hello I am unable to send an email to a specific email address. I'm getting a error telling me it's not a valid email but I know for sure it is. How can I fix this ?
Can't remove group
Hello Admins, I can't remove group as described picture. Actually these two groups does not exit anymore. But I still can't remove. Whenever try to remove, it said " u r not authorized to perform this operation. I m super admin. please guide me how to remove this group. I really need to create group with this name ( I can't even create group with this name, it said this email is already exited. )
can't create new mail after deleting
ed@aprilempress.com & info@aprilempress.com can't b create again . please help me . thank u very much
No puedo recibir
Hola No puedo recibir emails de otros operadores de email. Miren lo que me sale y no sé qué hacer. ¿Me ayudan por favor? Muchas gracias! Eyleen Lau
Sage cannot send emails
Hello, I recently moved my email to ZOHO Mail and cannot get Sage to send my invoices anymore. I have updated the SMTP settings and still no luck. After speaking to sage I was told to get in touch with Zoho to find out if I need to allow third party apps? Can anyone point me in the right direction
checking external pop3 account via iphone and selecting all messages
I recently set up to receive messages from my work account via pop in zoho mail. Everything is fine. Now, I also set up on my iphone to access to zoho mail account. However, only the @zoho.com account is shown but not the work account. Is there a way to display my work account when I access to my zoho account on iphone? Another question is, after I set up the work account in my zoho account on the computer, it has fetched more than 10,000 mails which are shown as "Unread". I need to change all
Namecheap
All a sudden my domain nolonger linked to my account. Now namecheap changed I am requested to put in a ip or so according to this site https://www.namecheap.com/support/knowledgebase/article.aspx/768/10/how-do-i-register-private-nameservers-for-my-domain is their another way? what is the ip for zoho mail?
Unable to sign in into outlook android activsync.
Dear Team, I'm using micromax a110q and using activsync for zoho mail. Recently I've noticed that I'm facing lots of issues with attachments syncing with my default email app on android therefore planning to move to Outlook for android in order to be able to have a smooth usability. I'm unable to login to Outlook using my login credentials or into any other email app for that matter. I've two factor authentication enabled as well as using application specific password to login. Still unable to login
getting : send test email message the server responded 553 relaying disallowed
Hi, after configuring in outlook not able to send mails.. I am getting error :send test email message the server responded 553 relaying disallowed request to help us regards subbarao sr@acquirehr.com 9840696366
our company emails being labeled as spam on recievers end
We send emails to this company on a daily, hourly basis. Suddenly, our zoho mail has SPAM added to the subject line nd is going into thier spam folder? This is costing us time and money. How do I fix this other than the obvious "Add us to your safe contatc list, which we are already on. Any thoughts
Outgoing Mail Blocked
Hello Admin, I am getting this message while sending mail, "Unable to connect SMTP server:smtpout.mail.zoho.com Reason:Authentication failed:554 5.1.8 Sender Address Blocked" Please help me, Thank you! Best Regards,
How to set up email streams/group?
Hi I have an email address that is sales@mydomain.com I want to create it as a stream. How can I set it up as an email that goes into a stream? So when external people email sales@mydomain.com it goes into that stream? Currently it is set up as a group with 2 members but I want it to be a stream. Thanks Jon
Emails under my contacts are still going into my Spam
Require assistance, I have few emails that I'd like to receive into my Inbox, I have already added the email address into my Contacts, and I have clicked "Not Spam" multiple times for the emails that have landed in my Spam, yet future emails are still going into my Spam. Pls assist. Regards, David Toh
Email Contacts
We continue to have issues with mail contacts. Migrated from gmail to Zoho and STILL CANNOT get contacts from gmail into my email account. When I try to import message received that contacts are ALREADY in my mail; they are not. When I click on an address in an email header and add the contact, the newly added contact is no where to be found. Groups set up and because NO ONE is familiar with ZOHO not accepting invitation and therefore 60% of the contacts in groups don't get the email. Can't
Can't receive emails
For some reason I can't receive any emails that are being sent from other servers that arent gmail, hotmail, etc. I've updated my DNS data and I think that MX is working what could be the problem? My domain is grindam.com
New User is going to invitation list ? - THIRD REQUEST
I have added and deleted the same person a dozen times but every time the new user goes to the invitation list? What gives? I want to add hello{at}newdayforchristiansblog dot com but it is sitting in invitation list. Thanks Sebrena
Mail: New Version (2015-10-23): "Links" folder disappeared.
Mail: New Version (2015-10-23): "Links" folder disappeared. Where in the new version has the "Links" folder gone? And where are all my links? Thanks, Todd
Not receiving email
Hello, I setup Zoho mail for my GoDaddy a few days ago. I've been able to send mail from the Zoho account but not receiving mail. I'm trting to send from my personal gmail account to the zoho. I believe the MX records are correct as per the attached screen shots. Can you investigate and confirm. Thanks, linkinghope.co.uk
Forwarding mail
Hi - I'm new to Zoho and have set up my account to forward emails to my gmail address - nothing seems to be happening or being forwarded, but zoho is receiving email OK. Could my settings be wrong? I have check the addresses and done the validation process... mark@therapybirmingham.com
I can send but not receive help!
I can send mails but I can't receive them I have checked everything and it is pointed to zoho. My email is - niko@8l8.eu and as I said I can't receive. My domain is 8l8.eu Thank you!
My mail has
Hi everyone! please remove the block on my mail account. jarica@jaf360.com I read the older post and i don't have any wrong mail address. Using Outlook 2011 for Mac
new account can't receive emails
I set up MX records as instructed in the help page 30 minutes ago. But I still cannot receive any emails. Does it take a bit longer to take effect or have I missed anything? Thanks for your help.
Not receiving emails even after MX records are directing to Zoho
Hi, We're not receiving an emails even though our MX records are pointing to Zoho. Please help! Thanks.
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