Admin not able to receive emails
Hi A happy new year We as administrators and users are unable to receive emails but our super admin is able to receive. How can we clear this problem. Attached GoDaddy zone details. Rgds Akash
ACCOUNT HACKED
I have recently been getting notifications that I have exceeding my limit for sending emails, so my account has been blocked. As I only sent maybe a dozen a day was confused until I went into my "sent" box and found a whole load of junk/spam emails being sent from my account. Now it has been blocked and I cannot unblock it (I was getting a 'click here to unblock' link) but that isn't coming up any more. Please help as urgent now.
Contact Category (group) import?
I am importing contacts from gMail (google) and I use gMail "Groups" (which essentially work as categories) extensively. Is there any way to import the gMail group label into Zoho Mail as a category (or as a group)? I have 100's of contacts and dozens of groups (categories). This is critical for moving to Zoho mail. Thanks, Todd
contacts search is case sensitive in zoho mail
hi, I can confirm that Contacts Search is case sensitive in Zoho Mail . If contact is stored as John and when I type john in the search box it does not return any results. Only after typing matching case as John it returns the result. Please make it case in-sensitive
553 Relaying disallowed
< mahipal@nityainc.org >: Remote host said: 553 Relaying disallowed [RCPT_TO] Emails sending from other domains the above message is coming. Please rectify the issue
Emails not being received by clients recently
We have been using Zoho for a total of 11 of our company accounts for last several months and have been mostly happy with the service. However, recently we have been getting a lot of feedback from out clients that they are not getting the emails we send them. This is mostly with new clients with gmail ids. Most of the clients say the email ends up in their spam and the others complain they dont receive them at all. This is mostly one on one correspondence with clients with little or no pictures
Hierarchical labels - organizing email
Hello, We've been using ZMail for a short while now and we find it an excellent tool. One issue we're having though is organizing emails properly: coming from GMail, we've grown used to using labels in a hierarchical way to sort by client, project, and maybe even subtask. I understand that this functionality is not available in ZMail, right? So, we've tried using folders hierarchy, which at first sight seemed to cover our needs; but this is what we see: If you use folders instead of labels, you can't
problem spam filter
Dear Zoho, I have an error with the spam filter. All the emails sent by our e-commerce platform (from office@papeto.ro ) to office@papeto.ro go into spam. The platform sends automatically a notice by email when a new order is made. I put the domain (the same domain registered under zoho mail) in the white listed domains. I put also the email office@papeto.ro , still the emails are going into spam. How can we fix it? It is very important for us that these emails not to go in spam. Thanks, Papeto
Admin not receiving emails
Hi Happy New Year As administrators and users we are unable to receive emails. However our super administrator is able to receive. How do we fix this. Thanks. Find attached GoDaddyZone pdf. Rgds KN
zoho email can receive emails from gmail, but not from yahoo?
Hi, I've recently set up a number of email accounts, MX records are all up to date. emails can be sent out just fine, but when I test to receive emails, they are received fine from gmail, but when I send from yahoo I get the following message; Sorry, we were unable to deliver your message to the following address. <info@icf-ltd.co.uk>: Remote host said: 550 <info@icf-ltd.co.uk>: Recipient address rejected: User unknown in virtual mailbox table [RCPT_TO] Any idea what to do about this?
Unable to access POP3 or IMAP on Outlook, Android and IOS
hi I am unable to access POP3 or IMAP on Outlook, Android and IOS for any of my email ids. On outlook it keeps asking for password. On Android and IOS - it is not getting authenticated. I have enabled POP3 and IMAP on settings of control panel and email. I have given the following credentials in outlook, android and ioa. pop.zoho.com smtp.zoho.com SSL 995 465 imap.zoho.com smtp.zoho.com SSL 993 465 Pls help urgently to resolve issue.
Not recieving incoming emails
Hi everyone I have godaddy hosting and I have setup my email on zoho. I am not able to receive emails on the zoho webmail. However I am able to send the emails from zoho account successfully. Also wanted to add that I am not able to add the mx2.zohomail.com in the MX section of godaddy. It says that there ZONE FILE RECORD errors Plz help on this Thanks
email problems.
Hi I have just setup zoho mail and im having problems with sending emails to my new zoho email address and also receiving emails sent from other email address? I have done the cname set-up to this time. Have i missed anything in the setup? Cheers, Rikki
Emails do not display properly
Our emails do not display properly. We use Zoho email on Chrome browser. First, look at how this email displays in the browser: Now, look at the email encoding: Why are we having these problems? This is not the only email.
I have added a custom domain for zoho mail, I'd like to change the email address that I chose for admin.
Hi, I have setup a custom domain for zoho mail. When I did that, I was asked to choose an email address in that domain to be associated with the admin account. I need to change it and associate that email "hello@mydomain.com" to a different user and password. How can I do that? Thanks,
How to retrieve the user name of my domain?
Create an account for my domain rodrigoslay.cl and for some reason I can not remember: D lost the administrator user :( how could know what the administrator or user email for my domain?
incorrect time on emails
i have just opened a zoho mail account and the mails are arriving at seemingly arbitrary times [even with relation to each other] although they have all been sent from european timezones i have just sent myself two test mails which were at least moreorless consistent one arrived at 13:27 european time but is logged at 04:28 and another at 13:29 which logged at 04:31 i'm inferring this means the clock is somehow set to U.S. timezone although the calendar does seem to be set to my european location
Does Zoho Support Syncing Contacts Via IMAP?
Specifically I would like to sync my contacts with Outlook 2013 using IMAP. Is this possible? Has anyone done it?
Getting Invalid credentials through IMAP
Hi, When I am trying to access my mails via thunderbird I am getting an error which says either the username or the password is incorrect. Attaching a screenshot for your reference. Regards
Email problem
Hi there, I've now configured the MX settings in the DNS and verified the records with the mxtoolbox, however, I can still not receive emails. Greatly appreciate your help! Thank you.
Unable to send or receive emails on my account
Hello, I am unable to receive or send any mails through support@refiral.com. Please check and update. Unable to connect SMTP server:smtpout.mail.zoho.com Reason:Authentication failed:554 5.1.8 Sender Address Blocked
Unable to connect SMTP server:smtp.zoho.com Reason:Authentication failed:535 Authentication Failed
HI, I just started a new account and found I can't send email, or receive. What's wrong with this? I found I even can't post the issue here. Hope you guys can respond quickly. Cheers, August
unblock me please
Hello, can you please unblock my account info@prosandcomms.com? thanks
Help! "Connection timed out" - Zoho Mail Android App
Hi, I'm having a lot of connection issues on my Zoho Mail Android App lately, if I'm using a 3G connection. It keeps showing the "connection timed out" message (as you can see in the image attached) whenever I try to get new emails. It's definitely not a internet connection problem, because I can browse the web and get my corporate mails using another email app at the same time, with no troubles. The weird thing is: If I connect to a WIFI connection, it works like a charm, and I can get my emails.
Copy subfolders in a new folder
Dear All, In my zoho mail account I have a folder with 30 subfolders and 2-3 subfolders inside the subfolders. I know that I can move folders in another folders. My question is if there is any way to copy this folder (with the subfolders and sub-subfolders) in one new folder. Or I have to create again from scratch all this folder 'tree'?
Email storage isn't lowering after deleting all emails?
Hi, I backed up one of my users emails, and then deleted all but the most recent 100 emails. I also emptied all the other folders including the trash folder. However, when i login on my admin account and go into control panel, it is still saying that this user is using 46% of his storage. Can anyone help me why this storage isnt changing? Cheers! Richard
Cannot Send Emails from iPhone
Hi All, I'm trying to add my Zoho account to my iPhone mail. The Zoho app doesn't allow the keyboard to turn horizontally and it's driving me up the wall. I was able to add the account successfully and all my emails synced, but for some reason when i try to send an email I get an error saying "A copy has been placed in your Outbox. sending the message content to the server failed." I have verified that my password and username are typed correctly, that the SSL is on and that the port is correct.
My emails don't arrive to destination
Hello, In my account some emails are not arriving to the destination address. Once, I also received a mail saying Zoho is blacklisted, which is a problem because I was sending an e-mail for an important client. Please find it below. What is happening? My Zoho account is supposed to be working fine. This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. (e-mail address)
Gmail syn to ZOHO
Please help with step by step instructions on how to sync gmail to ZOHO.
Read hebrew messages
Hi, I received email in Hebrew but I cant read it because its gibberish. Can I change the text coding support hebrew? Thank You
Domain already exist
Hello, My domain is: www.alainpicard.us And of course I have the message: domain already exist...
HELP sending gmail using smpt to change FROM on the gmail to reflect my Zoho email address:
I am really having a hard time. I think I do it all right. But then I am wasting HOURS trying to fix problems. I have my doamain with Go Daddy. I changed the Cname and MX records to rerflect my zoho account. I now can use my domain name in my new zoho address and it works properly. Now I set up mail forwarding with Zoho to forward my mail to my basic gmail account. It works great. Everything fine. Then I wanted to send emial from my Gmail account but have the email reflect my Zoho email address.
Mail Forwarding Internally vs Externally
Hi, Example I have two email accounts created. The first account a@mydomain.com is forwarding to external Gmail email. The second account b@mydomain.com is forwarding to the first account above, a@mydomain.com. But when an email is received by b@mydomain.com, the email ends up in the a@mydomain.com "Inbox" instead of being forwarded to external Gmail. Why doesn't the email gets forwarded to the external Gmail? Thank you.
Outgoing mail is blocked but user limit not reached
I've been trying to update folks in my address book about switching to zoho for email, and sent 4 messages with 25 addressees each, and then the account was blocked with the message "Dear User, Your Mail Outgoing blocked. Reason :Daily Recipient count exceeds limit [Total Recipients=500" and I also got another one with "Dear User, Your Mail Outgoing blocked. Reason :Daily Mail Bounce Count Exceeds Limit [ Bounce count=25 ]" even though I only got 3 bounces from the bunch that actually got sent. I
Outlook 2010 configured correctly and tests fine for both incoming and outgoing servers but fails on automatic send/receive.
Outlook 2010 configured correctly and tests fine for both incoming and outgoing servers but fails on automatic send/receive. Task 'Synchronizing subscribed folders for john@lowcostwebsites.com.au.' reported error (0x8004DF0B) : 'Outlook cannot synchronize subscribed folders for john@lowcostwebsites.com.au. Error: The connection to the server is unavailable. Outlook must be online or connected to complete this action. If you continue to receive this message, contact your server administrator or Internet
I do not receive e mails
I can send mail but not receive them. http://puu.sh/e7pu3/ff0d5941b1.png -------------- pt-br Consigo enviar emails porém não recebi eles
Cannot add domain to my account
Hi, I have delete my old account with my domain, but now in my new account is not possible add domain.. result domain already exist
Only 1.5 pages of SPAM show in the browser view
I'd like to scroll through and browse all the spam messages without clicking on them or deleting them one at a time. But the Web UI only lets me scroll to another half page of messages in the spam folder. By clicking them, I can alert providers that I'm receiving these messages. Yikes! Safari, Chrome, and Firefox all exhibit this behavior. Also, when I extend the browser window vertically, it allows me to see and scroll to more messages, but not further?! This may occur in other folders as well,
Add new user in free mail account
I have your Free mail account (xx [at] zoho [dot] com). The Pricing page says I can have 10 users. How do I add a user please? Is it the same as adding a 'Send Mail as' alias? Thanks
Own domain - emails disappearing
Hello, I am having a strange problem. My domain is pratyushinternational.com. When my users are sending or receiving email (using GMail as POP client), there is no error on either side, but often the emails are not getting delivered. When I tested using my separate Yahoo account, the test was successful. Please advise. Thank you, Raunak
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