• Outlook e ActiveSync

  I'm using ActiveSync with Outlook in the Office 365 version, but it's not syncing. Support asked me to contact the Outlook team, but I believe the issue lies with Zoho, considering that other email accounts using the same protocol are working fine.

• Bulk Redirecting Help Center URLs

  Hello, We are migrating our self-service portal to Zoho Desk from WordPress. We have a bunch of URLs of pages that need to be redirected to an article or a page in Help Centre. Is there a functionality to upload bulk URL to have it redirected? If, for

• Not able to create new custom module

  Hi, I'm not able to create new custom modules. I've the highest possible role and permissions. What could be the problem?

• Bug: Zoho Flow > Zoho Books > Action: Update Recurring Invoice > Project IDs

  The Project IDs field on the Bug: Zoho Flow > Zoho Books > Action: Update Recurring Invoice form does not work. I can update other fields for the same recurring invoice without issue. When I try to add a project that belongs to the same customer as the

• Maj Février 2024

  Bonjour Depuis la mise à jour proposée, hier, par Zoho sheet, il m’est impossible d’ouvrir mes fichiers d’emploi du temps! L’application se ferme avant l’ouverture du fichier. que faire?

• can't verify my spf record

  I need help to verify my spf record. I added the sm spf record that zoho give me but it still not verified. please help me to verify my spf record.

• Zoho & Nodemailer

  Hi, I am trying to set up nodemailer with zoho in my react application. Here is a snippet the code below: `` const mailOptions = { from: nodeMailerUser, to: email, subject: `Your application for ${brand} account ${accountId} has been submitted`, replyTo:

• I cannot enable 'View in IMAP' for my Inbox in Zoho Mail

  If I go to settings, mail, folders and choose Inbox, the 'View in IMAP' checkbox is blank, If I check the box, shortly after, I get a message at the top of the screen 'Something went wrong' and if I go out and back to that screen, the checkbox is blank

• Trello Extension for Zoho Desk

  Is anyone else seeing the same issue when trying to use the Trello extension within Zoho Desk? I've already uninstalled and re-installed the extension, as well as tried logging in through a different browser, however, I'm still receiving the same result.

• Referencing task in comments with # stop working

  Hello, from couple days linking tasks in comments with # and task ID stop working. Before issue appear #AA-T123 was replaced with link to task. Now it is just a text. Issue we are observing is not project specific.

• Sheets running slow

  Utilizing sheets for a very simple budget record, simple column adds nothing with fancy overclocking cpu utilization arithmetic . Yet just entering a number in a cell, prompts me to experience the very frequent "working" notification. if this isn't bad

• Customer Portal | ACH Payment Screen

  Hello, I have a problem with the ACH Payment page of the Customer Portal. With the checkbox for customers to approve future auto payments via ACH above the Authorization Agreement, it implies that the customer MUST check this box in order to make a payment.

• Shut OFF TFA??

  How do I shut off two factor authentication for Zoho Mail? Judging from the 16 weeks of trying to get my email accounts setup with zoho and the hundreds of posts by users on here, your TFA is one HELL of a f'n problem to deal with and none of your support

• Custom actions are not displaying on mobile

  Hello, I have created a custom button on one of my reports for each record. The button is working correctly and displays fine when viewing in browser on my PC. However when viewing on my IPad, the custom buttons are not displaying. I configured the report for mobile to show the custom button, but it is still not displaying at all. any help is appreciated, thanks.

• Recall- after 30 minutes

  Is there any possible way you can recall an email from my account- I am unable to do so as it was after 30 minutes. I really need it recalled.

• Mail

  Hello. I have more than one Zoho Mail Account I setup for different Clients and I don't intend to stop. Is there a way I can manage everything from one Account?

• [CRITICAL] Zoho Desk <-> Zoho Analytics Sync fails without specific error message!

  Hello there, as you can see on the screenshot, the synchronisation of zoho desc keeps failing without a helpful error message! As a reason there is "A temporary error occurred while synchronising data from Zoho Desk" displayed... The error can't be that

• Problem with If statement in html page

  Hi there! I'm trying to make a HTML page and I need to apply some conditions but I don't know where is my problem. This is my initial code: <%{ bill = Presupuestos[Code1 == input.code]; entorno = Entornos[ID == bill.Entorno]; %> PRESUPUESTO <%=bill.Code1%>

• Inventory Set-up

  We made errors as we learn how to set up inventory. Correcting those errors is tedious. Is there a better method? We imported items from Shopify. For thousands, we want to start over. But, Zoho will not allow deleting items that have not been "confirmed".

• Organization Email Replies Not Showing

  No replies to emails sent from the CRM using the Organization Email are getting pulled in under Contact or Lead records, or anywhere I can see. Of course the email is linked to a customer contact in the crm, i can see the SENT email and i can see when

• Error While submitting wordpress form

  Dear Team, I am using Zoho CRM Form WordPress plugin to take leads and was working good but now getting below error please help. I am using Contact Form 7 INVALID_DATA a:4:{s:4:"code";s:12:"INVALID_DATA";s:7:"details";a:3:{s:18:"expected_data_type";s:4:"long";s:8:"api_name";s:2:"id";s:15:"parent_api_name";s:6:"Layout";}s:7:"message";s:12:"invalid

• Mail Merge - Zoho CRM

  I have a user in my organization that is trying to use the Mail Merge option from the Deals Module. Each time they try to run the mail merge, they get a blank screen. Other users in the organization with the same permissions do not have this issue. Please

• help dataprep

  Hello, I've started working with the "dataprep" tool from Zoho. The objective is to automate the import of customer data from our Sage ERP to Zoho CRM. The first step involves synchronizing the "ACCOUNT" data, followed by the "contact" data, and finally,

• Premission denied on opening integrations when editing form

  Hi, A collegue of mine made a form and shared this form with me to setup the integration and logic. When I click on integrations, I get the message below. I find this strange, I have the super admin rights on forms, and I whould suspect that in that role,

• Apple Pay Verification

  I'm having issues verifying Apple Pay on our site. We are currently using the Stripe integration with Zoho Checkout & Zoho Booking. Still, we have had issues verifying Apple Pay because, as you can see in the attached screenshots, it requires the address

• Campaigns Intergration with WooCommerce Not Working

  I recently signed up for Zoho Campaigns as it was recommended by a number of search results as reasonably priced option for small business. One of the features that drew me here was the integration with WooCommerce and the ability to capture customer

• Can't receive verification mail from some web services

  Hello. I set up my email address with custom domain. I send mails to the address from my other addresses (gmail and protonmail) and I successfully received test messages in zoho inbox. However, I tried to register GitHub and Google with a new email address

• Placeholders from Zoho People isn't showing in organization signature

  Hi, I have setup an signature for my organization, and in the organization signature in mail admin panel I inserted {{ Mobile Number }} and {{ Designation }} which are from Zoho people Placeholders, Most of the employees in the organization are missing

• COX Business & ZOHO Integration through Telephony or Polycom phones? Please advise

  Is there an integration of COX Business Cisco and ZOHO being released this year? How can I utilize ZOHO ONE and apps with my allready existing COX business ip phone lines? Is there a VOIP or telephony service of some kind to kelp this issue? A Work around

• The Contains Function Fails for a List Due to BIGINT Error

  Finding is a list of integers (ID values assigned by ZC). In attempting to run an aggregate counting, I requested to count how many times an ID number was in this list and it throws the error. I feel this is yet another example of how the new lookup requirement to only reference ID numbers is causing issues.

• POP messages downloaded multiple times

  All messages in my inbox on the Zoho server are being downloaded as many as 7 times with POP to my email client (Thunderbird). It is one copy of every existing (new and old), inbox message when the email client requests new messages, repeated each request

• Placeholder only work in items not in regular fields

  I want to add the current month to my recurring invoices. The placeholders %(M)% only work in the items, but i need to add the current month to a regular field outside the items. Can you enable placeholders outside of items, or is there another way to

• Callback function to CRM resulting in multiple downloads of the same documents

  I was able to successfully create a callback from our CRM by following the instructions shown HERE. Everything works correctly, however I'm seeing that the document and completion report are downloaded and attached to the CRM record for all signers in

• Mail being wrongly labelled as JunkRecorded

  Hi The label JunkRecorded is being added to some of the mail in my Inbox when viewed in Zoho Mail in the Safari browser. The affected mail has not been retrieved from Spam - it has came straight into my Inbox but the messages do all seem to be ones that

• POP Mail Download Failing

  Environment: Apple Mail v16.0 (3774.300.61.1.2) MacBook Air w/ M1 chip macOS v14.2.1 (23C71) "Sonoma" Background: -- I access several email accounts via POP to download/receive incoming messages; I upload/send via SMTP. I do this for several different

• Error: External Members are Restricted When tryin to add new Member

  I tryin to add new member on email Group, but when tryin to add new external member it result in error: External Members are Restricted How can I fixed these error? An screenshot attached

• GET /api/v1/tickets/{ticket_id} not working

  I've a custom function which is perfectly working when I add a specific ticket id in the url: orgid = 2XXXXXXX; resp = invokeurl [ url :"https://desk.zoho.eu/api/v1/tickets/1XXXXXXXXXXXX" type :GET connection:"deskXXXX" ]; info resp; gcon = resp.getJson("description");

• Cannot receive email but can send emails

  Hello Team, I have just setup everything and i can easily send emails to any email address but i am having problems with receiving emails. My MX records are correctly setup. Please help

• Opensrs auth failed!

  when I open https://rr-n1-tor.opensrs.net/manage and input my domain, username, password, it says says that" Error: Invalid username/password combination." I am sure Iim using the right password, please help me or reset my credentials for my dns

• Added paypal on payment gateway but Credit Card Payment Option is not showing.

  Hi Zoho Community, I need help as I tried to add the Paypal payment gateway but the issue is that I can't make the credit card payment option to appear on the invoice (Customer Side) Photo below is from customer side when then click the invoice to pay

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