• Unauthorized. Please check the email address and password and try again.

  Hi I have tried every single combination and there is no way to connect Zoho mail to Hubspot. Changing the ports, resetting the password. I am a Zoho paid user and I need to connect my business account asap. Could you please look into this at your earliest

• Beug factures disparues

  Bonjour, Je suis sur soho crm depuis peu et en creant mes fiches clients je me suis aperçue que l item facture a disparu et en entrant sur une fiche client deja faite j ai vu que toutes mes factutes avaient disparu. Je gere le logiciel sur mon telephone

• Not Getting Subform Data from API 2.1

  I have a CRM function that needs to pull subform data from a creator form. I am using the API v2.1 and tried updating the field_config to "all", and "detail_view" (which has the subform in the report I'm pulling from). None of the API responses are returning

• Automatic ticket owner assignment for email response - workflow is not triggered

  Hello, If a completely new ticket is answered via e-mail, the current user is automatically set as the ticket owner. However, this action does not trigger the workflow... Trigger: Criteria:

• CRM and CAMPAIGNS does not give me a BUILD CRITERIA option to create list

• Cant login to zoho mail

  So how do you fix this ? I am stuck in loading... i already deleted history cacthed bla bla... cleared my chrome browser..

• Issue with Inserting CRM Fields in Slack Notification

  We have been using the Slack integration with Zoho CRM for about 2 years, without issue. The weekend we needed to make a change that required us to uninstall and then reinstall the Slack integration with Zoho CRM. The process seems to have worked to worked

• Books add custom field below table

  I want to add a custom fields that sits below the table and notes field. Right now i can only create custom fields at the top of the page.

• Adding new Cliq channel user to associated Zoho Project

  Hi all! We have deeply embedded Zoho Projects into Cliq and use it as our company-wide task system. Challenge: Every time we add a new person to a Cliq channel, we then have to go to Zoho Projects, find that project and add that person to the Zoho Project

• email opt out is locked

  I've got a webform on my site that sends (correctly) all data to zoho crm leads; however, when I submit, the lead is always opted out of emails even though I'm passing the details mapped appropriately (screen shot: https://share.thepurplepiggybank.com/QwuX6P9w).

• Zoho Projects API - wrong scope error with retrieving client associated projects

  I'm trying to load client associated projects via REST API, but I'm getting "Invalid OAuth scope" error when running GET call: /restapi/portal/[PORTALID]/clients/[CLIENT USER ID]/projects Documentation: https://www.zoho.com/projects/help/rest-api/users-api.html#alink16

• Deluge Function is unable to pick Created time and Modified time

  Hello Team, I have created a Function which should get the created time and modified time from the lead ID and get the time gap and update the TimeGap custom field that only accepts string data. The Script is running but the created time and modified

• Email notifications not being sent

  We turned on email notifications in the Notification Rules for the customer to receive an email when we receive a new request but no email is ever received by the customer. Is there something else that needs to be done? Our default department works fine

• Problem with date format

  Hi I use the snippet for each echeance in echeancierList { dueDate0 = echeance.getJson("Echeance_dt"); dueDate = dueDate0.tostring("YYYY-MM-dd"); info "input : "+dueDate0; info "output :"+dueDate; } expected result input : 31/01/2024 output : 2024/01/31

• Corrupted Phantom Note (Resolved)

  So this "bug" appears to be a desktop only issue as this corrupted note doesn't appear on my Android, but for some reason there's this phantom note present and I can't do anything to it. I can't view it nor can I delete it and it's very aggravating to

• Zoho Mail SAML with Azure Active Directory

  I've tried setting up SAML with Zoho Active Directory, and keep receiving an error message. I've tried setting it up both via the article posted by Zoho and by the article posted by Azure. I simply can't get it to work. PLEASE HELP! Keep getting an error that says "Oops! Something went wrong. Try again later." Both the error screenshot and certificate are attached. 

• Leads Not Being Added to Workflow Automation

  I am trying to set up our first nurturing campaign. The criteria I have set up is Lead Stage = Nurturing. I have a test lead that has that Lead Status: The Lead is NOT being added to the Workflow:

• Bigin Form with reCAPTCHA not working

  I created a form in Bigin and added Google's reCAPTCHA and all looks good until I insert it into my webpage. I have added both my domain and the crm.zohopublic.com domain to the reCAPTCHA domain settings, but on my webpage it gives the following error:

• Delete sent invoices

  I have tested some functions in Books which created invoices for 0,00€ that were instantly sent. I tried deleting them after my tests but even though they are 0,00€ i cant delete them. How can I delete them, or can I change the numbers of those so i can

• Weird inconsistency with linking URLs

  It's a very small difference and it may be hard to notice unless you look closely, but for some reason setting a URL link causes the link on desktop to always have a / at the end, and removing it and saving it and then returning to the note causes the

• Client Script setCriteria does not work with multiple filters

  Hey Team, I'm trying Client Script and I've found a possible bug. Please could you confirm/correct me? I have a client script in Quotes to filter the Product Items in the Product SubForm, therefor I have these lines: var Product = ZDK.Page.getSubform("Quoted_Items").getField("Product_Name");

• Getting Error "Sorry, you cannot record transactions prior to the migration date."

  I am new to using Zoho Books, while adding a new invoice and saving it I am getting the below error. Sorry, you cannot record transactions prior to the migration date. Need help to understand on how to go about it.

• Amount paid including upgrade but subscription renewal unsuccessful

  Amount paid for subscription renewal and upgrade but still not reflecting and unsuccessful.

• Back Date Entry

  Can I create back date entry ?

• no puedo configurar DNS en NIC AR ARGENTINA----NECESITO QUE ME REINTEGREN EN DINERO

  LLEVO VARIOS DIAS TRATANDO DE CONFIGURAR MI EMAIL DOMINIO INCALL.COM.AR ES MUY COMPLEJO EL TEMA DESEO que me RE-integren el monto pagado por la cuenta para 4 usuarios. INdicarme como se procede a dicha accion

• I C'ant Make user account because this text Unusual activity detected from this IP. Please try again after some time.

  hello, i'm new user in here, im wanna ask about that title why i cant make a user right now because that's notif ?, its urgency for make a new user, any solution about this ? and when it will fix ? thank you.

• Error: Unable to send message;Reason:553 Relaying disallowed. Invalid Domain

  I am having this issue while trying to send a e-mail. The three dns MX records was set successfully, looks that I am able to receive, but I cant send emails.

• alias email

  hello i just purhase a domain in zoho and created an alias email to my super administrator user and that create a zoho email for it and then i relize that i don't want zoho mail anymore for the primary mail so i want to delete this alias email and retreive

• Gocardless con Zoho Books - Problema cobro demasiado pronto

  Hola a tod@s! ¿Tenéis configurado Gocardless con Zoho Books? Tengo problemas con algunos clientes que la fecha de vencimiento de las facturas es a los 15 días. Lo tengo marcado correctamente en esa fecha, pero al hacer el cobro automático, Gocardless

• The problem in mail template with URL construction containing the email address.

  We have many Zoho mail template in which we create a link from User Email, Contact Email and another parameter. For example, www.name.com/productID?parameter1= ${User.Email}&parameter2= ${Contacts.Email}&... Before today on click we got correct URL: www.name.com/productID?parameter1=

• mail delivered in spambox

  my domain www.truepath.co.in is using zoho lite from 2013, now recently my clients complain of zoho mail deliver in spam folder of gmail or any other third party mail server. why i dont know. i have configured spf, dkim, mx records correctly. pls help

• Blocked email account

  Help me unblock my zoho mail account!!! I can not send email, and sending emails is a very important characteristic of my work.

• My Account Cancellation

  Hello, Please confirm the cancellation my account (and it monthly payments). The plethora of stuff (on the site) makes it very difficult to determine if I have cancelled my account successfully. - Truman

• Verification Email not showing up

  The verification email for campaigns is not coming through for one of my brands.

• Issue in creating linked service for Zoho API on Azure data Factory

  Hello Team, I am badly stuck into this issue as it is throwing error in connection . I have followed all the steps of Zoho api for Client ID, Client Secret, access token, refresh token.

• Bakery Recipe

  I am in the process of evaluating whether Zoho is the right fit for our soon to be opened bakery. I want to be able to track inventory of raw ingredients such as flour, sugar, butter etc. I then want to have set "recipes" for baked goods, such as a "cake",

• Scheduled Actions is disabled in my entire organization (CRM)

  Hello Support, This is highly urgent I don't understand why and how the scheduled actions feature is disabled, the following photo is an example from the workflow-rule: https://crm.zoho.com/crm/org742785069/settings/workflow-rules/4782950000107177149

• Previous Financial Year

  Hi, Can I update my data for previous financial year. If yes, how to do it.. Thanks

• Unattended access on Mac fails

  I can get the unattended to work but if the device reboots then the Mac never reconnects unless I uninstall and reinstall the program. The private IP always changes to 127.0.0.1 on reboot in Zoho Assist even through the device has a proper IP address.

• Please wait... starting support session

  Windows 10 Pro 64-bit, with the desktop client and browser based, I get stuck on this message both when attempting to connect to an unattended client and when starting a remote support session. 

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