• CPQ rules erased

  Hi My CPQ rules dissapeared today. Does anybody happened the same? Regards, JS

• Permissions to allow Agent to export to csv from Zoho Desk Analytics

  We have a need for agents in our zoho desk application to export tickets to csv. The csv option is greyed out. Where do i go to enable this feature for various roles or for the whole departmnet

• Keep getting "Invalid domain detected by the system..."

  I keep getting this message while trying to add my domain to use zoho mail. My Zoho user ID is: 841698770

• FAILING TO SEND MAIL TO SPECIFIC DOMAIN

  Hello, we just registered yesterday and everything went well. However, we noticed that email were failing to send to a specific mailing list which we intended to send to. Sending to GMail accounts is working smoothly, but the other domains is the problem.

• Data Total in Associated_Products Object is not used

  Hello, Although Total data in Associated_Products object is entered in the database, no information is displayed in the Products tab of the deal. What is the purpose of the Total data in the database?

• Zoho Sheets Row Height Issue

  I am having issue with adjusting the row height. The row height for my Zoho sheets have to be at least 47px, sometime as high as 61px. If I decrease the height i cannot see any contents in that cell. This happens to few columns like A or B while column

• Android App doesn't show grouped Cards correctly

  Dear Ladies and Gentlemen, I've been using zoho cardbook for a short time. So far, I really like the functionality. Now, however, I have noticed a problem with the collaboration of the desktop version (Windows 10) and the Android version (Android 11):

• Payment Issue

  Hello, My Zoho Mail Email Id : info@madhya.agency We try upgrade my   info@madhya.agency mail to Basic Plan and also we done payment process but we get error "Please try again somthing is wrong". I try this process two time and both time I pay full amount

• ZOHO Books Manual Journal Entry Failing with error 'The Debits and Credits do not match. Please make sure they're equal'

  ZOHO Books Manual Journal entry giving error with 'The Debits and Credits do not match. Please make sure they're equal'. The same is working till 18-July-2022. After that onwards, the manual entry fails. I calculated the entry values and they are matching.

• Problem with contacts with same name in CRM syncronization

  Hello, I want to shed some light with a problem we have encountered in the syncronization between Zoho Books and Zoho CRM. When you have two customer with the exact same name (first name and last name) and you have the sync configuration in overwrite

• Assistance Required for printing multiple Barcodes on a single sheet of paper.

  Dear Zoho Support Team, I am currently working on a project within Zoho Creator where I need to generate and print a series of barcodes on A4-sized paper. Use Case Details: I need to generate barcodes specific dimensions (Xcm x Ycm) and a margin (Zcm)

• Zoho Inventory Item Creation API

  We have been using Zoho Inventory API for several years to create items in the portal successfully. Suddenly we get the common and uninformative error response {'code': 4, 'message': 'Invalid value passed for JSONString'}. I have checked with our Zoho

• To verify Ownership of the Domain

  To verify Ownership of the Domain i need HTML tag option (Meta tag) For example <meta name /> Is it possibile in zoho?? to verify the subdomain If available kindly do the needful Thank you

• Problema no envio e recebimento de e-mail

  Olá e boa tarde! Hoje meus e-mails pararam de funcionar, sendo que não houve nenhuma alteração de configuração. Meu site é www.dentalcaliari.com.br

• App is not syncing from iPhone to Apple Watch

  For the last couple of days when trying to open the Notebook app on my Apple Watch an error message comes up - ‘Please login to the Notebook app before opening on your watch’ I have logged in and out a few times and the message still comes up. I use the

• False ticket creation

  i created a ticket using API in my app under a contact with his contactID, and it was created under a different contact in my zoho desk, how is it possible?

• Zoho Desk non esclude l'orario non lavorativo

  Our static or customised Report, total resolution time, and also the sla , Zoho Desk doesn't exclude the no business time:  Our business time is 9.00 am - 6.00 pm. We have already opened another request three weeks ago  (without solutions) because also

• Zoho Desk Views

  Is there any way to adjust the views available in the help center?

• Implementing ASAP on site with Content Security Policy headers

  Has anyone tried implementing ASAP or Live Chat on a site with a decent CSP header? I can't seem to get it to work. I came this far: header("Content-Security-Policy: default-src 'self' https://*.websitemachine.nl https://*.zoho.eu wss://*.zohopublic.eu

• Infinite loading circle on customer device after session ends

  Hi! I've just started using Zoho Assist and am overall a fan! However, while testing it out before asking any customers to use it, I noticed that the Zoho Assist Customer android app ("Customer App - Zoho Assist") seems to get stuck on an infinite loading

• I can't create a New Post

  Hi there, I am currently unable to create a New Post in Zoho Social. I click on the button and nothing happens. I have tried reloading the page following the prompt that there has been a recent update, and I've also tried logging out and logging back

• Throttling Error 400

  Hey, I have to submit thousands of records to Zoho Project using API. But call to create task dependency API causing URL_ROLLING_THROTTLES_LIMIT_EXCEEDED  error. Please check the attachment showing the response i got from server. "You can invoke or call an API for 100 times in a span of two minutes. If you invoke more than 100 times, the particular API request will be locked for the next 30 minutes". It is stated on zoho projects api help page but i am having throttling error showing message "Cannot

• Get the Error "OAUTH_SCOPE_MISMATCH"

  Hello, in every case i will get Data from the New OAuth2.0 CRM API i get the error "OAUTH_SCOPE_MISMATCH" Example call/response out of postman what am I doing wrong? The oauthtoken works fine, because i get the Error "INVALID_TOKEN" if i change it...

• Cannot verify "from" email

  I cannot seem to be able to verify the "from email". I get an error every time: https://www.dropbox.com/s/gwnqat8z7p6lwch/Screenshot%202020-01-19%2015.30.14.png?dl=0

• When marking a user as inactive, their lead lists disappear

  We are facing a problem in our company that when an employee leaves the company, we mark the former user as inactive so that no one can access that account. The problem is that when we do this, all the company email lists we have collected disappear,

• Shopify Sales Tax

  Just testing Shopify sync - good to see that both item tax and shipping tax import. However, they are importing as "Shopify Sales Tax" and "Shopify Shipping Tax" How can these be changed to be "VAT 20%"?

• No longer able to access zoho e-mail via iphone mail app or macbook mail app

  I've been using the IMAP and SMTP settings for Zoho on my iphone and macbook for a while now. I randomly noticed today I have not been receiving e-mails in my phone or laptop since last Saturday. I login to Zoho webmail and see there's plenty of e-mails

• IMAP Block

  My email has had IMAP blocked on the console due to a suspicious login attempt. I have changed my password to make sure it is secure and tried to unblock it, however I am told this is not possible and to contact support. I contacted support 2 days ago

• How can I combine several estimates into one estimate

  I am a building contractor. I want to create estimate templates that can be cloned as needed to create rapid estimates/proposals for new projects. I think I have to create one HUGE estimate template that includes ALL the items required for COMPLETE projects.

• Audit log

  my audit log are empty last 3 days whats wrong ? I have sales employee and use the audit log to see they activity

• Unable to add scheduled actions to workflow

  Hi all, I am new to Zoho and have been creating workflows for my business process.  Just recently, as I was creating a new workflow, I realized the add scheduled action button was grayed out.  The workflow is only allowing me to create instant actions

• Can't create Page Group for single posts in taxonomy

  Hello, I am trying to create a Page Group in Zoho PageSense, but none of the URL options fit my use case. I have a WordPress website with lots of posts published. Each post is attached to at least one taxonomy (category, subject) but the single post URLs

• Unable to send emails to hotmail email adresses

  Hi Concerned, 1. I am unable to send email to hotmail accounts. the error i am facing is attached below. 2. I can send email to gmail account but also the email is landing in spam to gmail accounts. Would be grateful if an urgent solution is provided.

• Remove mobile number & primary email address.

  Hi There, I would like to request to kindly remove the primary email address (hello@hotelspace.lk) and phone number (+94776307625) added to this account. We have used this email 4 years ago and now it's no more operating. My official business is DT Travels

• Filter to Prevent Automatic Response When Email is from a Specific Address

  Hello, Is it possible to create a filter or rule that if an inquiry is sent from a specific email address, an automatic response will not be sent? Sometimes I send a message to support from ZOHO BUG TRACKER, and I do not want to receive an automatic reply

• "Visit Summary" section is not populated in Zoho CRM

  I integrated Sales IQ using JavaScript API, and when form is submitted - CRM contact is created. Zoho Sales IQ gets visitor's name and email, and in UI link to CRM contact appears. But in CRM "Visit Summary" section is still empty. I need some help finding

• unable to access zohonote dashboard

  Hi, When i click this link on the homepage of zoho notebook https://notebook.zoho.com/app/#/notebooks it takes me to a 404 page.

• unable to receive emails

  is anyone able to look at my settings as i believe i have set this all up correctly but i am still unable to receive emails, getting very frustrating now :/

• CRM Widget In Zoho Mail

  When I try to link an email located in a shared mailbox to a contact or a lead with the CRM widget, I have an error "Oops! something went wrong"

• Unable to Switch to 'Table View' in Zoho

  Good Morning, This issue just started happening today. But when i initally logged into Zoho, mt default view was in 'Table View' and would not load the page no matter what I tried. What I tired to remedy the issue: Cleared cache and cookies (Chrome) Tried

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