• How to get all open tickets per account including custom fields through API?

  Hi, Currently we are trying to get all the tickets through API for each account. But the challenges we are facing: The accounts endpoint is not accepting a parameter 'page' to get more than 100 tickets. Endpoint: https://desk.zoho.com/api/v1/accounts/{accountNumber}/tickets?limit=100&page=1

• Zoho Writer Sign API error R8020

  Hello, I am trying to send to sign a document which has been merged and stored in Zoho WorkDrive using the Merge and Store Writer API. When I run the Sign API as follows I get an "internal server error": url = "https://zohoapis.eu/writer/api/v1/documents/"

• Page Parameters broken with Page Variable Release

  My page parameters are coming through as empty now that page variables have been released. I am unable to use the name of the page parameter to create a new page variable and I am unable to delete the old parameter to free up the name. I have tested a

• Email through CRM

  I am receiving the following error when trying to email through Zoho CRM. Any help would be appreciated. Thanks

• Zoho Flow and Zoho CRM --> Invalid Data

  Hello folks, I've created a flow at Zoho Flow to Add a tag in the contact in the Zoho CRM. The flow initiate with the creation or updated of the contact at ActiveCampaign and then the Tag will be added by the flow in the Zoho CRM. However, the flow it´s

• Zoho CRM iPhone update, no longer about to see closed tasks, calls etc under Accounts

  Previously when using the iPhone app, I could access everything from the desktop CRM within the CRM app, but now it shows no details. I've got the same Account open on desktop & can see multiple closed Calls, Tasks + open Tasks, but the App shows no

• Can't create new account from quick contact create card

  Hello, In the deals module for example, when we want to assign a brand new contact via the lookup field, there is an option for "Create new". However, as our Account Name in the Contact module (which is a lookup field, obviously) is mandatory and in the

• HTML editor doesn't work

  Hi, we have encountered some problems in Zoho Campaigns. We are trying to prepare a new campaigh but the HTML editor is not usable. After recent update of ZC the HTML editor has become very slow, it takes a long time to save changes, you can't undo recent

• JS SDK for CRM and "PageLoad" listener

  Hi Help please with JS SDK, I am not rly using JS besides for widgets. Not a web developer or something So I am trying create widget for CRM, alrdy have expirience with widgets for desk where use alrdy JS But for CRM i cant make work this code ZOHO.embeddedApp.on("PageLoad",function(data) { console.log(data); //Custom

• Please unblock my email.

  I am not receiving new emails and I can not send emails because size Exceeded limits. But I deleted old emails and system inform: 0.02 GB of 5 GB Used. You can check: https://i.imgur.com/kpn14q5.png But, I have not sent or received email. Please fix.

• For the love of God, Please make an investment into basic personalization.

  Dear Zoho, I'm sure I'm not the only one who feels this way, given I've this request in your support fromuns dating back to the early 89's but it seems like all the products out there have a major flaw when it comes to customizing basic items like emails,

• I'm not receiving the replies from my campaign in my inbox.

  I created my first automation workflow and received a reply from a recipient but that reply did not show up on my inbox. I have set the reply-to address on my email address.

• sending KB article links to other agents

  I would like to be able to send a link to other agents about a new article when I publish it - but the link that works for agents (not a public link) is super long. Is there a better way to send a link or a way to shorten it?

• adding a new email to my account

  I added a new email to my account. Now it says to verify email address enter the OTP that has been sent to the new email address. Where do I find the OTP?

• Old @zoho.com is now @zohomail.com

  Several years ago I created this account and it was @zoho.com, now I see that it is @zohomail.com; how can I get access to my old @zoho.com domain, or access that old mail?

• Time-based Automations updates does not trigger Webhook

  Hi, When a ticket is updated by Time-based automation, it doesn't seem to trigger the webhook event. I looked at the ticket history for the problematic tickets, they were all changes made by action with this label: `Ticket was updated through a Time-based

• COQL - DATE() function doesn't seam to work...

  Hi, I'm trying to get the DATE part from a DATETIME and I always get "unsupported aggregate function", is there another function to do it? How can we do a SELECT with an GROUP BY on a DATETIME if you can't use DATE to group by DATE and not the full datetime

• Cant recieve emails

  i have added MX record and it has been verified, I can't recieve emails but can send. If i send email from other mail id, it reverts with address not found. Please resolve it ASAP

• File sharing broken?

  Did file sharing options change recently? The options dialog doesn't match the help documentation. I try using both "Members with Access permission in WorkDrive" and "Members of TCA team in WorkDrive" with edit privileges and the result is view only when

• Multiple Ticket Classes

  The number of Ticket Classes is increasing very fast for our event due to multiple ticket combinations. For example, we have five (5) ticket categories - Member, Additional Member, Non-Member, Youth and Guest. The Premium version allows five Ticket Classes.

• Services can not be separated by Workspace in the Staff Booking Page

  I contacted support with no luck and hope someone here might have a solution. I created a Workspace for my company and created three services. 15-minute discovery meeting, 30-minute deep dive meeting, and 1-hour comprehensive meeting. The staff I assigned

• "Oops, something went wrong." on Google Drive import to Creator

  This is peculiar, because I've been uploading records to my Creator app via Google Drive for over a year now, and it's always done just fine. However, over the last month or so, anytime I try, I get as far as attaching the file and then get a mysterious

• Embedding an iframe size problem

  I am trying to embed an iframe and only part of it is showing.  I have several inches inside the template frame remaining, but the embed has a scroll bar at the bottom of the screen.  It does not look good and I have to get this corrected.  What do I need to do?  Is there a way for me to enlarge the template frame or increase the margins within it?   This embed is the main purpose of me creating this particular site so it has to work.  Thanks M

• Zoho Desk - Ticket Creation

  We use Zoho to communicate with our end users as well as our vendors. It would appear that one of our vendors is also using Zoho desk and some ticket system which is creating a never ending loop of new ticket creation on our side as well as theirs. We

• Continious freezing

  Each time i start a new note, or even write in a current one, the app freezes and i loose my progress. It was working for a week when I originally got it then after it kept freezing. I’ve redownloaded, logged out & back in, and no dice. Can’t tell if

• Category description

  1. It is useful to describe each category, so [add a field for category description] and fill it! I think that this is the category for topics about this instance of Zoho Desk. Make us be sure about it! I see that topics in a category can be labelled

• Trial to Free Version

  Hi Support, When I was on a trial service using Books I had access to the 'Bills' function and created four transactions in Bills. I now have moved to the free version and 'Bills' is no longer a function that's available to me anymore. I now need to delete

• Unable to access Instagram

  Hi I am unable to log into instagram since Zoho is asking to log in through FB to connect to insta. I do not have a facebook profile / account. How to log into Instagram using insta username and password only and nothing with fb

• E Way bill and E Invoice Query.

  While Creating the E-way Bill for Invoice, the goods are being transported by Rail, I do not have any Transporter ID or Details. While Saving the e-way bill an error occurs as "Transporter Details required". Hence i am unable to create E-way bill. While

• Unable to Integrate Zoho Sign with e-Aadhar

  Unable to Integrate Zoho Sign with e-Aadhar and showing as "Not Supported" Already opted for enterprise plan

• Not able to add .co domain in Zoho

  Hi there, I'm not able to add my domain hifigadgethub.co in domain verification step. It keeps getting the error Oops! Invalid domain detected by the system. Please contact <a href=mailto:{0}>support-as@zohocorp.com</a> for further assistance. Please

• Twitter not posting

  getting the following error, Your account has been temporarily blocked from publishing by Twitter. Try logging in again to your account and follow the steps mentioned for account verification." Logged out and in both on twitter and from zoho, reconnected

• Notebook Insert Code Issues

  I am a Developer and I use Zoho Notebook for saving useful code and functions for future reuse. I save the actual Deluge code that I have written using the built-in 'Insert Code' button. The problem comes when I actually want to reuse this code. When

• I have a finished good item that requires 4 raw materials to make it.

  Hello I have a finished good item that requires 4 raw materials to make it. I created a composite item for the finished good and inserted the raw materials but when I make an invoice and sell the finished good none of items quantity gets decreased. Is

• Regarding characters separation of complex word in Devnagari Script when generate PDF

  Zoho writer is very compatible and user friendly. But I'm facing problem in DEVNAGARI Script /Font. When I write a para in Marathi (मराठी) in zoho writer and when I generate PDF the characters of Devnagari Script get separate. There is no proper font

• Work flow not triggering-- in creator 6

  I have an application. It has a Payment received form with the 'Inv/Ret' field, 'Amount', and 'Amount accounts' fields. My requirement:- When 'Inv/Ret' is null AND 'Amount' is not null and 'Amount accounts' is not null. It should send a mail to the login

• Certain format functions not working

  I use Notebook on my Mac for uni and have updated it twice over the semester break. Both updates seem to have the highlight option either disabled or not working. There's also a font colour button that doesn't seem to work either. This is only when using

• CRM updates not pushing because of required fields?

  The only contacts we have in Campaigns come from our CRM sync. We have two syncs set up - one for leads, one for contacts. I have workflows set up that are dependent on fields in the CRM, and use these back-and-forth to manage our segments. For example,

• Incoming mail from wetransfer

  Hello! Since the Worldwide Hacker Attack that took place some days ago we cannot receive emails from wetransfer.com.  Prior to that we have used wetransfer with no problems and receive dowload links and notificacions in our Zoho accounts. Now we don't get any, and they are not in Spam folder. Is there some sort of "blocking" that is taking place? Thank you in adavance! Leandro.

• Notebook hangs/crashes when moving window from one to screen to another in a multi-monitor setup.

  The Mac application hangs with a spinning icon when dragging main window window from one to screen to another in a multi-monitor setup. Then 30(ish) seconds later it crashes and drops out completely. Reproducible on different monitors, and different monitor

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