• Change image of customer from database

  I'm trying to change customer profile photo in zoho crm and I'm using the condition for each status of customer I want to change the profile . for ex if he is from Asia I put specific photo if ... the profile photo is in format hexadecimale in Database

• ERROR: An internal error occurred while adding your email address.

  Hi, I have been getting this error all day, when attempting to create an email campaign AND automation. An internal error occurred while adding your email address. Please try again after sometime or contact us at support@zohocampaigns.com to resolve the problem. What would be the issue and cause this error? Thanks a bunch,

• Operation permitted for paid user(s) only.

  khale@tananplastic.com It has outgoing mail is disabled.  When I try and enable them "Operation permitted for paid user(s) only" , message Appear. can you please help!! Thank you so much.

• Error when trying to GET all cards from the API

  Hi, I am trying to get the cards from the API: https://coreapi.qntrl.com/blueprint/api/mapcel/job When I try to do it I get the following error code: INVALID_OAUTHSCOPE: I also try to add the scope: Qntrl.job.READ but it shows me a different error code:

• Zoho mail, delegated email, new email = blank screen

  We can't seem to create new emails on a delegated email account. The editor is white and nothing shows. Is this a known issue that is being worked on?

• Zoho Books API: Code 57: "You are not authorized to perform this operation"

  Hello, I've been trying to setup API calls via TS/JavaScript, to create invoices, but keep running into code 57, when using OAuth access token flow, with scope ZohoBooks.fullaccess.all; Initiating the OAuth with; https://accounts.zoho.eu/oauth/v2/auth?scope=ZohoBooks.fullaccess.all&client_id=XXXX&response_type=code&access_type=offline&redirect_uri=YYYY

• Domain Reputation plummeted after setting up a workflow. What Can I do now??

  I set up an autoresponder on May 15, by May 31 my domain repulation went from high to medium, by June 27 it was low, and July 16 it was bad. I had just completed a major partnership with a large brand so we set up an auto responder to welcome new subscribers.

• Create Journal API Issue

  Request value : { "journal_date": "2019-12-20", "reference_number": "", "notes": "Loan repayment", "journal_type": "both", "currency_id": "460000000000097", "exchange_rate":"" , "line_items": [ { "account_id": "", "line_id": "", "amount": 5000, "debit_or_credit":

• Portal and Main environment blueprint stages not aligning

  Hi, We have a customer and order system using a portal account for our sales rep's to be submitting orders and customers. We've recently implemented the blueprint feature on the orders as order status management, we're finding that there is a delay in

• Regular E-way bills cannot be generated by Zoho books for e-invoicing customers

  We are over 10 cr turnover and enrolled under e-invoicing. We are facing challenge that whenever we are creating e-way bill via Zoho Books for customers having same bill-to and ship-to address (which is 99% of cases), e-way bill is generated with "Transaction

• new calendar update causes duplicate invitations and reminders to be sent out when syncing with Google calendar

  We found a huge bug with the calendar update and now (based on what Zoho support told me) we basically have to stop using the integration.  We have always had our Google Calendars and Zoho calendars sync'd (we create events in Google Apps) so we could

• Mails disappeared from Inbox subfolders

  Since yesterday all mails disappeared from my inbox subfolders. What is happening here? Only mails in Inbox folder are still there. Please fix this as I have very important data in those mails. Is this a known problem? Never happened to me before. Here is a screenshoot...

• Transparent BG on mobile devices.

  Hi! I have a problem, on laptop versions all my newsletters look perfect, but on other devices BG of the email body became transparent. How I can fix it? In layout and other blocks I set up white BG.

• Adding an expense doesn't allow Asset Stock account types

  Using the Purchases > Expenses function, I want to record the purchase of inventory. These inventory purchases are materials represented in a Stock account type (asset account) until they are incorporated into a job that is sold, when they will be transferred

• IMAP/SMTP not working on a single address

  My email address linked through Thunderbird is suddenly not receiving incoming email to the inbox, but it appears in the app and on the website. I can send mail successfully from Thunderbird, but it does not appear in the sent mail folder.

• error 553 relaying disallowed invalid domain

  hello, when sending the email returns the following error:

• ZOHO Projects Needs @Mentions

  I am currently rolling ZOHO projects out for a team of 25 people. How can our team communicate with team members not tagged in tasks when questions come up? In our old oroject management tool, we could @mention other people on the team to bring them into questions, ideas, problems, etc. is there a way to do this? So far this feature seems to be missing in ZOHO projects and is one of the biggest concerns I have about making the switch. There are so many scenarios that play out in our office every

• My Website is down

  Can you please help me as to why my website has stopped working? Ventra IP are saying something has changed on zoho end.

• Extremely Slow

  Zoho is extremely slow. Almost all products, Zoho Assist is taking a long time to generate session id Zoho Social is not opening at all (even after multiple refreshes) What is going on?

• Shared calendars are no longer displaying events

  Hello, For years we've shared calendars on our website (free/busy only, no details) to allow client to easily schedule time wiht us. As of today, it seems the events which are in our calendars are no longer showing up on the shared calendars. The calendars

• Quotation marks

  Hello, Whenever I copy and paste text that has quotation marks, it comes out like this: \"Test\" Copying and pasting from external sites like Google come out like this, and it makes the rest of the text small as well: test I'm not sure how to get it back

• Attach images to new Zoho Desk ticket

  Hi all, I am trying to attach images to a ticket. I am using PHP and the Desk API and am able to create the ticket fine. When I try to attach an image using the below code, there is nothing in the response.. it is just empty and nothing is attached to

• You don't have the permission to access Zoho Books Organization. Please contact your Administrator.

  As we are trying to purchase Zoho Book again from the Zoho Inventory organization while accessing the zoho books from Zoho inventory-Integration-Accountant it gives the prompt -"You don't have the permission to access Zoho Books Organization. Please contact

• Cliq Performance Issues, Chats not Sending or Loading

  Hello Support, We are experiencing another issue with Cliq where we have the following symptoms. Previous chats do not load or error out. Chats not sending occasionally. Status updates are delayed or do not occur. Is there a known issue?

• Can't login Zoho mail Android app

  Hi,  I can't login my account in Zoho Mail App in Android, seems the system directed me to the zoho.com.cn and said my account is not exists: Zoho账户不存在 Any suggestions? Web mail have no problems. BR//Wilson

• Mails are moved to the trash

  I noticed that messages from different outgoing and incoming folders are being moved to the trash. Sometimes they are just new incoming messages, and sometimes they are old - received or sent a few days or even a few weeks ago. There is no logical explanation

• Getting My Mail Sending Ability Blocked Multiple Times

  Hello, So, I was a Zoho Free email user since 2015. Initially when I was starting out my mail-sending ability was blocked a few times but after contacting support they made adjustments on their backend and I never had to deal with any mail sending block

• Setting Auto BCC, input email address for BCC already, but the system keep asking me to 'Provide the email address for Auto Bcc'

  I want to set Auto BCC in Zoho mail. --> Settings --> Filters --> Outgoing Emails Filter I input everything like before, then press 'Save': the system keep asking me to 'Provide the email address for Auto Bcc' Anyone could help? thanks a lot

• Unverified Sender Warning

  For the past few days we have been getting Unverified Sender warnings on every incoming ticket. Please advise

• Pictures dissapeared in quote template

  Hello I have made several quote templates and they were working great till now; I printed out quotes and they worked perfectly 15 min. before It stopped working. When I try to send it or print it as PDF pictures disappear; Could you please help me with

• Error: Unable to send message;Reason:554 5.1.8 Email Outgoing Blocked.

  My outgoing messages are blocked. Kindly mention the reason and unblock my email id mayumi@poppress.com.br Error: Unable to send message;Reason:554 5.1.8 Email Outgoing Blocked.  Thanks!

• Weekly time sheet, cannot use/save entries

  Hi there With the recent timesheet changes I just noticed I have no means to save a weekly timesheet anymore. There used to be an update button. If I try to change views with entries I get this: If you leave, your unsaved changes will be discarded.

• How to remove hyperlink when there is additional text inside the cell?

  Greetings, I hope find you all well and safe. I have a cell with an email address plus a text between parenthesis, like email@email.com (info) When I type just the email, I am able to remove the hyperlink normally, but when I type the additional text

• Display name not working for sending email from delegated adress

  hello, i'm the administrator. I made the right settings for the display names (please see pictures). when the email is received, it's written something else. both in zoho and gmail. My settings : settings What is displayed : How can i fix this bug p

• Sales orders showing as overdue based on Delivery status not shipped status

  Hello. As a new user coming from a different ERP platform I was very confused to see many of my sales orders were showing as 'overdue' (past the expected ship date) even though they had shipped on time. I reached out to support and have been informed

• Quantity In Demand doesn't balance

  Hello, I like the "Quantity in Demand" field that appears in the Product module. It increments when Sales Orders are created and decrements when orders are cancelled or closed. However, we have created other statuses in our Sales Order workflow (like:

• Subject: Request for Resolution of Uploading Attachment Error in ZOHO CRM

  Dear ZOHO CRM Team, I am writing this letter to bring to your attention a technical issue that I have been facing with your platform. I have been using ZOHO CRM for my business, and I have been very satisfied with the features and functionalities that

• ファイルをダウンロードできなくなりました。

  商談の添付欄にファイルをダウンロードできなくなりました。

• No fue posible enviar el mensaje;Motivo:554 5.1.8 Email Outgoing Blocked

  El correo recursos@backpackersctg.com no permite enviar o recibir mensajes, aparece lo siguiente: No fue posible enviar el mensaje;Motivo:554 5.1.8 Email Outgoing Blocked, por favor ayuda

• Picture is broken in CRM

  Hi, Whenever I export PDF from inventory module. all of the picture are broken. Can you please urgent check for me. Thank you. Kava

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