• SMTP Error: Could not connect to SMTP host.

  Hello, we can not accept emails sent from our website "contacts". https://fadkhera.com SMTP Host : smtp.zoho.com Type of Encryption : TLS SMTP Port : 587

• Failed to connect to SMTP server at port: 465

  We have been using ZOHO SMTP server for sending out email. But suddenly it stopped working today. There was no mailbox blockage, nor mailbox is full. Below the error log we're getting. What could potentially be the causes of this? javax.mail.MessagingException:

• Emails not synching with deals

  Hi there, I have had this problem for a few months now and despite multiple remote sessions/calls/email with zoho support it has not been resolved, I'm really hoping someone can help me out. All of our emails sent/received to contacts are not automatically

• How to view an Expense Refund

  Hello I have a simple expense for $100 to vendor 'Shop Inc' that's refunded a week later (categorized under 'Expense Refund'), When I look at the vendor (menu: 'Sales/Vendors'), there's no mention of this refund. None of the reports seem to show it either.

• Zoho Scripts are slowing my websites

  I currently have my websites hosted by siteground which points to our firewall sucuri which has a CDN to speed up our websites. The zoho scripts that we use for zoho marketing hub, zoho sales IQ, zoho campaigns, and even the zoho cdn are slowing my website and failing upon testing for website optimizations https://www.webpagetest.org/result/200723_KJ_700581267ccb6090435c548a116ed6d0/ Could you please help me and direct me to how I can optimize these scripts? Its really dragging down our website speed

• Deleted message on iPhone but keeps coming back

  I am using IMAP on iPhone Apple mail. I have one day where messages were deleted on iPhone but they keep coming back. I confirm that they are deleted on server and one Zoho Mail app. It is only one day from earlier this month. It has happened before.

• Finding Duplicate on a for loop

  Hi, I'm trying to find a duplicate on a for loop on an index. but getting error. Please help me x = Employee[ID != null && Status == "Active"]; 4 y = Time_Log[Employee.ID == x && T_Date == "14 Jun 2023" && T_Date != null].Employee.Name.getAll(); 5

• This user is not allowed to add in Zoho. Please contact support-as@zohocorp.com for further details

  Please help! Why is this error message is showing to me when I try to add a user?

• Receiving an error when trying to create a Contributor

  I'm using the new Zoho site builder, which is a bit different from the old version, so most of the articles and help guides are irrelevant. I have gone through the step to create an Author (Old contributor), and I get the below error message. Please

• Restricting User Input in Numeric Field

  In Zoho Forms I have a Number Field shown below. If a non-numeric field is entered, the user cannot submit or move forward - this is good. However, is there a way to RESTRICT users from even inputting non-numeric values in the field?

• Create subscription with Addons from webform

  Hi - I'm hoping someone can help with an issue we are having trying to setup a webform to create subscriptions. In an ideal world we would use the zoho subscriptions hosted payment page to allow the customer to enter their details and set the {subscription

• Custom order in subforms

  Review this please. Custom order on subforms doesn't work. When the record is saved, changes made to the subform are not saved. Happens in both grid mode and list mode

• Unable to process request when sending ticket from help center

  Hi.  I was creating a ticket on our help center and I get an "Unable to process request" error.

• Administrator not getting email reminder from crm.

  Hi, As the administrator for crm i am not getting email reminders for crm tasks or follow ups but colleagues are getting these. I have tried to get this problem resolved but not any further forward. Could you please advise what i can do to resolve this

• Automatically set Deal Image

  Hello, we need to set the deal image automatically and there is no possibility for this in the API (for whatever reason). We want to take the first image of an image upload field and set it as the deal image. Is there a workaround for this? Thanks in

• Customer gets called two times when clicking on the phone icon in Zoho CRM

  We have seen that when a user clicks on the phone icon the phone number get called two times, when the phone call gets answered two time we're on the phone with two people from the customer. How can we fix this?

• Unable to upload attachment. Please contact the forms administrator.

  How do I fix this error?

• PDF notes no longer accessible

  All my notes with attached PDFs have suddenly become inaccessible. When I try to open them I get a grey screen with the words docs.zoho.com refused to connect on it. Is this an error, a bug or a new 'feature option'?

• cursor jumps to random location while I'm typing in Notebook

  Hi, I cannot share a screenshot of this, but on a regular basis I'll be typing in Notebook and the cursor will suddenly jump about 3 lines up from where I'm typing! It will then continue to add the new letters to the middle of previous things I've already

• Anyone else experiencing broken RBC Canada bank feed ???

  Hi all, It's been 2 solid weeks now (Sept. 29th) that the RBC Canada bank feed stopped working in Zoho books. Despite 2 support chats assuring me that the matter was forwarded to the 3rd-party handling company (Yoodle??), nothing happened and it becomes

• Signature images can be removed post-signing

  It does not appear that Zoho Sign 'flattens' the PDF to embed the signature image into documents as post-signing it is possible to remove the signature image and re-save the file. This is a huge red-flag. DocuSign embeds their signature image into the

• MX Records take ages to verify.

  It has been at least a half day since I had this problem, and it still exists. I tried removing and re-inserting them once, but it was ineffective. I've now decided to leave them as is. Even Zoho Toolbox's DNS records are visible to me on other webs

• When printing Chart of Accounts, several lines are being dropped at page breaks...

  I am still in the process of setting up the Chart of Accounts specific to my needs. I have noticed that when I sort the Chart of Accounts such that there are sub-accounts at or near a page break, several accounts are dopped completely from the report.

• API v2 If-Modified-Since not working

  Hi, I'm using the below connection string with a REST connector to GET data url=https://www.zohoapis.com/crm/v2/Projects ;timeout=30;method=GET;autoDetectResponseType=true;keyGenerationStrategy=0 ;authSchema=basic;skipServerCertificateValidation=false;useCertificate=No

• Zoho products not talking to each other

  Team We have both zoho books and zoho commerce subscription. When there is unused credit it the customer name, natural expectation is that it should be reflected in zoho commerce, when the customer places the next order. Unfortunately this is not the

• Missing Parameter

  My Problem is Display in Image Please help me about it my authorization token is working successfully.

• Attendance API Token

  Hi, we are currently trying to automate the Attendance Start and Stop. To do this, we need to send a request to the api with an token. The Documentation states that a User can create a token in the settings. (https://www.zoho.com/people/api/auth-token.html)

• Footer and Page No not taken in Record Templates while send as PDF attachment

  Hi team, We have Added Footer and Page no in HTML Page. When we access it on page and make print then it will display. but same code added for Records Template that to send as PDF through email in attachment, but  the footer/page no will Not added. How we can do ? because no of pages will be there.

• Segment Not Applying Criteria Correctly

  When trying to view my contact segments, the system appears to completely ignore the criteria I've set. The list of contacts shows all contacts, not just the ones that are supposed to be in the segment I'm viewing. But when I click the "Total Count" link,

• Can't connect Messenger with SalesIQ

  When I try to do an integration between SalesIQ and FB Messenger I have got a problem. I am loged-in in FB, Then on Second step, when I have to choose Company's FB Page there is the page name but with red Attention sign - see attached picture. I can't

• HTML for email templates - where's the reference documentation????

  I put HTML into a crm email template and it makes it through to gmail perfectly.  Put that same HTML into Zoho Subscriptions and it severly pukes.   Why the h#77! can't this "common" capability be shared between the solutions????  Why is there no HTML reference for zoho email templates.   Can anyone point me to a credible reference document/guide?  

• Marketing Automation Lead Gen form

  Hi, where I can get help with the forms? I tried to do a lead gen form from Elementor form from our Webpage. And add after submission the leads to the mailing list. But it doesn't work.

• Data sources are not showing for connectors

  I have created connector but I could not see any connector information while trying to connect with data source. Please refer screenshot for more details. Kindly help me.

• Field Formats magically displaying different formats than preset (date, time)

  This is a curious but - for us - crippling issue, and it has surfaced completely out of the blue. Throughout various Modules we use date and / or time fields for related data. For example, date of birth, date of appointment and so forth. This morning,

• Hi, How do I hide fields in a form in Layout Rules?

  Hi I have Layout Rules working well BUT I am Showing Sections I need But I can't seem to work out how to only show fields in the section / Hiding the others - what am I missing

• Can't get verification invitation for new users created

  While trying to create an new agent in Zoho desk,The invitation isn't received in the email inbox.

• email not sending

  I got a notification that my SPF record isn't correct i corrected it and i can't still send out mails i get this error

• Unable to sign in. Try again or create an app password for this account.

  Hi! Can you help me with this issue? I was able to login my Zoho using my outlook, but 2 days ago, its's not accepting the password. Not sure what to configue in my Macbook. Thanks!

• is zoho blacklisted by Meta(facebook/instagram) ?

  hi, I created a email "contact@hellorohit.com" . i have sent outgoing email from this address and i have received incoming emails from gmail,twitter and github. But when ever i try to signup for Instagram , Facebook the email does not come. i have tried

• Super Admin has to contact administrator??

  Received this error trying to set up the Tasks App.... but I'm the super admin of our org. How do we get around this?

• Next Page