• Amazon FBA - Not Getting Sales Orders

  Sales orders are not being synch to Zoho Inventory.  Any ideas how to resolve?  Products are being sync'd.  Just not sales orders.  Dale 

• In sign up form proceed to change the transactional sender's email. (Confirm subscription email)

  Hello, I have created a sign up form. Everything is on place BUT when somebody subscribe to the list and receives the confirmation email (transactional email), the sender of this email is wrong. I would like is the related to my company domain hello@<my-company.com>.

• Mails sent from tally solutions not received

  We are trying to setup a new software. As a result, they are sending OTP to our Zoho mail Id. It is been a month since we are trying. lately the tally has sent success delivery receipt. The matter has been escalated along with attachement. Still no one

• We need the ability to react to changes to a Person or Ticket being marked as Spam, and we need the ability to change the Spam status of a Person or Ticket

  We have Desk <> CRM sync set up. When a Desk Person is marked as Spam, the CRM Contact should be updated. Instead it appears that the Desk Person has the CRMContactID value removed, so the Desk contact gets disassociated from the CRM Contact. In our case,

• Calculation with formula in Product Template is not correct whe using %

  Hi all, I new to Zoho an using it as a try-out. I would like to calculate the Purchase Price based on Unit Price & vendor discount. So: I add 2 fields on the template Vendor Discount as % Purchase price a formula field (Integer) with the following formula

• Form Buttons not working when form is opened in some reports but works when opened in others

  We have an "Email Quote" then when opened up in any of our quotes reports it allows you to send or resend an email and lets you customize the message. For some reason this morning none of the buttons within that report work. Including a test button i

• Problem Adding New ACH Bank Information by Customer

  Brand new Zoho Books user here, we have just migrated from Wave Accounting. Our clients cannot add their bank information using the secure portal capture. We have tested this ourselves and get the same error. We used this Zoho Books help article to complete

• Priority filter in the help centre contains only default values

  Hello, for the standard ticket field "Priority" we do not use the default values (high, medium, low). You are completely free to choose which entries to add to the list.: In the portal, only the default values are displayed, which can then be selected

• Unable to change tax with custom function

  Hi, In the Global Edition, Zoho Books has not the feature of having taxes related to customers, so I was trying to do a custom function to do so. The idea is to create a custom field in the client and when the sales order is created, check that custom

• SKU Automatic generation with alpha-numeric variations

  Hi All, I'm trying to generate the sku's automatically in item group. but the problem is the variation in sku's are in last with only numeric value. I want it to be Alphabets as mentioned in image. Kindly please help me out with this issue.

• Can't Delete or Change Ownership Task within List, but CAN within record

  I have a problem / issue within my Tasks view.   I’m an administrator with permissions to edit and delete all activities. If I view my tasks in a list, and select a task from the list, a series of buttons appear with "Tags", “Change Owner”, “Delete”, etc. If I try clicking one of those buttons to change or delete the task, it says I don’t have proper authorization. HOWEVER, if I click to edit a record from the list, I can change owner, delete record, whatever I want. I have full permission as expected,

• Cannot View Any PDF Notes, "refused to connect" message appears

  When using Notebook, I cannot view any of my notes that are PDF's. This "refused to connect" message appears every time. I am on a browser that allows all cookies etc. The docs subdomain being used looks odd too? Any solution for how I can view my PDF

• Import attachments limitations

  I have exported the attachments from our current Zoho CRM and need to import them into a new, separate Zoho CRM account. However, there's apparently a limit on importing attachments. My attachments file(s) is over 24GB from my other Zoho account. How

• Emails not arriving "user unknown"

  Hi In my account I host two domains. My friend for which I run "bijaimee.nl" just informed me that here info@xxxxx can't be reached anymore. When trying to send an email to info@xxxxx , the sender receives an error: "550 5.1.1 <info@xxxxx > User unknown".

• We are getting an Delivery Status Notification (Failure) while we send any mail.

  Currently we are using free plan and we are facing an issue while sending an emails the emails are getting delivery failed, please let us know if there is any issue in our dns records or in any other setup. Kindly help us to get this error resolved. Message

• Receiving Emails Hours Later Than Sender Timestamp

  Hi Support, Someone informed me at 5pm EST that they emailed me. I ended up receiving that email in my inbox at 8pm EST. Someone informed me at 10pm EST that they emailed me and I have yet to receive the email. My inbox has been working flawlessly and

• Stateless Form button of type button triggering validation

  I have encountered what seems like a bug with buttons in stateless forms. The button is checking for required fields on the form even though the button is not submitting any data. I would expect a button with type Submit would check for required fields. I would NOT expect a button of type Button to check for required fields. Take the following example: This is a stateless form opened into a popup window from a list view action. Notice the single required field. This form has two buttons. - Submit

• Adding Subforms in Deluge

  Hi I'm trying to add new rows in a subform, but keep getting an error. I have posted unfinished code below, and getting an error at: row1 = Suppliers.SupplierParts(); with Suppliers being the form link name, and SupplierParts being the subform link name.

• Error "LESS_THAN_MIN_OCCURANCE" when trying to create an external link from an API call

  Hello, I am trying to create an external link from an API call in WorkDrive, but I keep getting this error:  {"errors":[{"id":"F000","title":"LESS_THAN_MIN_OCCURANCE"}]} My code is : courseMap = Map(); courseMap.put("link_name","sample name"); courseMap.put("resource_id",folderID);

• Cart Weight on Invoice

  Team: I would like my zoho invoice to show the cart weight from zoho commerce site. How can this be done?

• Duplicate Calendar Entries on App

  All my calendar events are double on my iphone Zoho Mail App but not when I look on my laptop. How can I get this to stop happening?

• { "error": "invalid_client" } while trying to get access token

  I have generate code and trying to generate access token like that: post https://accounts.zoho.com/oauth/v2/token?code=[censored]&grant_type=authorization_code&client_id=[censored]&client_secret=[censored]&redirect_uri=[censored], but always getting {

• The number of Multi Line (Small) field has exceeded the limits

  I encountered a weird problem when trying to install an app from marketplace (below). My "Shoots" module (corresponding to native "Potentials") has about 15 of those custom fields — not something I'd think as excessive. I emailed the address noted but

• Can't configure existing Zoho One WorkDrive with Marketing Plus

  When using Brand Studio within Marketing Plus, users are asked to set up WorkDrive. Since we have an existing Zoho One subscription (comes with WorkDrive), we wanted to use that for storing brand assets in Marketing Plus. The documentation explains that

• Can't change my 'home' country

  Opened my Zoho social account in one country - clearly used my IP address and now I can't pay on my home currency. UK business but stuck on AUS version of site and billing. Can you please help?

• Several bugs and other issues

  I have been using Zoho Notebook for several weeks and like it but have encountered several bugs and other issues: Very annoying bugs 1. Also in the iOS app, when I check a check box in the "Write" card, the view automatically scrolls to the checked box.

• Custom Button Feature Disappears

  Hi, I've been using the same custom email template for over a year now. Before, the custom button always worked just fine. The most recent email, however, seems to have a problem. When I test the email to our Outlook email accounts, the button doesn't

• Delivery Status Notification (Failure)

  Hello, i have got this message sometimes when i sent an email to my zoho mail account. Address not found Your message wasn't delivered to olivier@********ks.fr because the address couldn't be found or is unable to receive email. Why ? Also, i received

• Nott receiving emails

  Hello, We randomly stopped receiving emails around 6 hours ago~ However, we can still send them. We have check in the desktop and WebView, and no new emails. Can you check what the issue is, as from what we see everything is in order an nothing was

• Zoho MAIL

  Uso Zoho Mail y tengo problemas para que mi correo llegue correctamente a los buzones, se marca como SPAM yo veo que tengo correctamente configurado el SFP, el DKIM, y DMARC, envie correos a soporte pero yo creo que tampoco les llegan por que no he obtenido

• Can't receive emails from Facebook

  Hi, Unfortunately, I am not receiving any emails from Facebook. I do receive emails that are sent from the contact page on my webshop or Paypal. How can I solve this?

• Deluge Custom Function - Product_Details wrong data type when parsing back to Purchase Order

  Please note I'm not a deluge expert, but I have attempted to tweak a custom function but seem to be having issues with the last operation. Essential the function should do the following: Get the Quote Details Iterate through the Quote Product Details

• Delay in receiving emails

  Hi! It's been a few days that we're experiencing some delay in receiving emails on Zoho. We've done a few tests, and messages takes over 30 minutes to be received. Please, we need this to be fixed right away! Sincerely, Gabriel Bini ImobiBrasil Tech Support

• Convert Lead to Deal API Request does not insert URL

  Hello, I'm making a request to convert a lead into a deal. The request works well, but the URL I'm passing does not get inserted into the CRM. All the data gets inserted expect of "Link_zum_Kundenvorgang". I proofed the API name and there is no issue

• Continuous Failed Import

  I have an import that continues to fail. It used to have a data prep step, but I deleted the data prep. Since I deleted the data prep (because it was failing), now the whole report continuously fails to import. I REALLY don't want to have to delete the

• Reports Deleted

  Hi Team, I login this morning and saw my Leads Dahsboard showing "View Deleted" on each report. I logged in and checked, Except three reports, each report under "Leads" folder of "Experitest CRM Reports" is deleted. I have like around 15 reports in there. Can you please quickly check what just happened and how can I recover those ? Thanks, Hasan

• Creating a project with Zoho Flow and with date custom field fails

  Hello, I think I found a inconsistency in how Zoho handles dates. Let me explain, as it took me 2 hours to figure out where the roblem lies, and didn't found a solution I'm using a Zoho Flow flow triggered by a Zoho CRM new Deal. The Deal has 2 date fields

• Centering a table in a dashboard / Responsive Tables

  I have a pivot table spanning roughly 2/3 of a dashboard page (left to right) with a widget next to it on the right.  Depending on screen size, my pivot table may have scroll bars (smaller screens) or half of the area for the pivot table may be empty

• Using Bigin CRM - Mandatory Field: Parent ID (Map the se_module ID here)

  Hi All, We're using Bigin CRM and I'm attempting to create the following Flow: When a field is updated in a Deal/Request then an automatic note gets inputted into that same Deal/Request. 1) Deal Updated 2) Add Note There is a Mandatory Field: Parent ID

• Organization info not found in request

  So, I have been having this issue lately. The flows were working absolutely fine before. But since this year I've been receiving this error "Zoho Marketing Automation says "Organization related information not found in request." What could be the problem?

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