• Saving Form attachments to a Shared Google Drive

  Has anyone any ideas how to direct Zoho Forms to save form attachments to a Shared Google Drive? All I seem to get is My Drive and Shared with Me. Thanks Nicola

• Request Api with Authtoken

  Hi,  I'm trying to get the tickets calling the API but always I'm getting 401 $ curl -X GET https://desk.zoho.com/api/v1/tickets?include=contacts,assignee,departments,team,isRead -H "orgId:$$$$$$$" -H "Authorization:Zoho-authtoken $$$$$$$$$$"   % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current                                  Dload  Upload   Total   Spent    Left  Speed 100    93  100    93    0     0     93      0  0:00:01  0:00:01 --:--:--    93{"errorCode":"UNAUTHORIZED","message":"You

• Sending CRM Email from Zoho Flow

  Hello, I am receiving this error when I attempt to send an email from a template in the CRM through Zoho Flow: Zoho CRM says "the related id given seems to be invalid" I am currently using the contact ID in the Entity ID field. I've also tried the Template

• Unable to receive email from Facebook.

  I tried to verify my email with Facebook and it has been months that I still unable to receive email from Facebook. I asked also clicked resend many times. Can you check whether it is from Zoho side or from Facebook side.

• Incorrect overdue reminders on Android app

  I keep getting an overdue reminder notification on my phone, but there are none actually overdue. Invalid reminder If I tap the notification I'm told there are no reminders, and it's not a filter thing, there are no reminders at all. In the Windows desktop

• SMTP blocked: How to unblock SMTP Mail Outgoing blocked due to security reasons.

  Waiting four days now! Just wondering how else to get a response from Zoho Support to get outgoing mail unblocked. So far, no precise info on what the concern is; nor what to do to get it unblocked. The referral to Zoho's Mail Usage Policy is next to

• "Shopify sales Tax" keep coming up

  Hi there, anyone know a solution on "Shopify sales tax" both on shipping area and (GST) area. Shopify order synced to zoho inventory will have this all the time and can not be default to "GST",  it can be changed manually, but next order comes with the

• Help Center - No ability to scroll on the published Help Center site?

  Once updating the very basic settings of the 'Help Center Customization' settings, I changed the header image, some colors and went on with my day- Problem being, there seems to be no ability to scroll vertically throughout the entire site, which makes

• Unusual activity detected from this IP. Please try again after some time.

  User ID: 720338508 We can not create (add) a user email. I got a red message: "Unusual activity detected from this IP. Please try again after some time." What to do?

• Zoho IP Address Blocked by Spamcop

  I'm getting this error when sending to some recipients. 4.7.1 Service unavailable; Client host [136.143.188.14] blocked using bl.spamcop.net; Blocked - see https://www.spamcop.net/bl.shtml?136.143.188.14 Please help to rectify asap. Thanks.

• Emails not deliverable: IP 136.143.188.16 on Suomispam Blacklist

  Just noticed that my emails are fully being blocked by yahoo and aol due to this IP being blacklisted. Not sure how many other email domains are blocking zoho email domains, but I’ve sent more test emails to yahoo addresses and they’re just not ever getting

• Whatsapp Integrations: not receive sms for confirm

  Hello, I'm trying to configure Whatsapp Business with Zoho CRM, (I already did with zoho Form with any problems). I follow all the step but I don't receive the call or sms with code for confirmations. I try several time in the last 2 days with any s

• Need more CRM Fields in Webhooks

  Hello, we need more CRM fields in our webhooks. Is it somehow possible to achieve? These limitations are really disturbing.. https://help.zoho.com/portal/en/kb/crm/automate-business-processes/actions/articles/webhooks-workflow#Recognize_Unsupported_

• I can't convert a Lead to an Account

  Hello, I just got a trial for Zoho CRM and I am so close to being set up, and I'd love to upgrade and use this moving forward. But I cannot seem to work out how to convert a Lead to an Account. Everything looks correct from the back-end, my Leads all

• Vault browser extension super annyoing

  On every second website I am asked to fill in credit card information even there is nothing about credit cards on the page! How do I disable this stupid behaviour? It is so annoying

• IMAPs won't sync to all platforms

  My business partner and I have been having issues with our apple mail and iphone mail. Every day, we have to completely remove the zoho accounts from both platforms and re-add them and input the imap information all over again in order to be able to see

• The comment are not showing on the Task page.

  I can see that there is a comment on Subtask on the page of the Task. But when I click into the Subtask, I can see no comment.

• I order 1-year contract of Zoho Desk but tell me will update on Sep 7 2023

  Hey Can you check I cannot use my credit?

• Site saying connection not private now with security error when visiting

  My site (GlobalMCIS.com) is saying "connection not private now with security error when anyone visits. It was working fine this morning without errors, so I'm not sure what is going on. I've made no additional DNS changes after mapping it this morning,

• can't sync with caldav

  Hello I'm trying to sync with caldav. Using the endpoint: https://calendar.zoho.com/caldav, I can get the principal. Then when I try to get calendar-home-set from the principal, the reply is empty. I'm sending the following PROPFIND request to: https://calendar.zoho.com/caldav/67.....a3/user <propfind xmlns="DAV:">    <prop>      <calendar-home-set xmlns="urn:ietf:params:xml:ns:caldav"/>    </prop> </propfind> The reply is successful but empty: <D:multistatus xmlns:D="DAV:"/>

• Apple TV Application Logs Out Every Day

  Why is it that the Apple TV Sales IQ application logs you out every day?  Why must we spend the time to login to zoho.com/tv every morning with the code?  Is this really necessary? I like the concept, but it needs some attention. The Dashboards need to

• api developer account error

  Hi, We try to use api at developer account Appropriate scopes are present: https://accounts.zoho.com/oauth/v2/auth?scope=ZohoCRM.modules.products.READ,ZohoCRM.modules.contacts.READ,ZohoCRM.modules.deals.READ,ZohoCRM.modules.deals.UPDATE,ZohoCRM.settings.layouts.READ,ZohoCRM.settings.pipeline.READ,ZohoCRM.notifications.ALL,ZohoCRM.users.READ,ZohoCRM.org.READ,ZohoCRM.composite_requests.CUSTOM&client_id=XXXX&response_type=code&access_type=offline&redirect_uri=XXX

• Ticket Screen not refreshing - account specific issue

  I am having an issue that has come about just today where my custom view ticket screens won’t update and refresh with either new incoming tickets or take them out of the custom view if I make an assignment or change status We have 4 agents here and my

• Ticket re-assignment - reply

  Hi, When a ticket arrives at desk and I change the contact info (customer), the recipient is not changed. So, when I want to respond to the ticket, it will send the reply to the "old" contact instead of the changed/new contact. See screenshots below.

• IMAP connected and replies only showing to the recipient

  We recently turned on IMAP email connection within Recruit and have emails set as Public. The logged in user is able to see a customer's reply within the emails section of the record, but everyone else can see sent emails, but no replies. Is there something

• Zoho Recruit - Territory Permissions

  Hello! I am trying to configure Territories and tried testing the access permissions for one user (not an admin profile or role – the most basic/bottom profile and role) that is assigned to a certain Territory (ex. Spain). However, even though their list

• Zoho projects API - logs

  Hi I am able to retrieve time logs for a specific month via the API but when a try to use a date range I get a "BadRequest" error. I am sure there is a problem with the GET syntax. Please can you provide some guidance? Below is the GET request I am sending.

• Bulk Update (via Bank Transactions) and 'Searching'

  It's awkward enough, one can only reveal the transaction selection boxes when 'Categorized Transactions' is selected. However, if I then use Zoho's 'Search' box, the selection boxes disappear. Ultimately, one can only bulk update by scrolling through

• "Zoho CRM says 'required field not found'. Check the input for Product_Details and try again."

  Has anyone else, randomly stated having this issue with the Quotes module today in Zoho Flow. Suddenly all my Quote-related flow's have stopped working with this error : Zoho CRM says "Zoho CRM says 'required field not found'. Check the input for Product_Details

• Merge field connundrum

  I'm looking for some assistance with an issue we have currently please. The example is. We have a deal with a picklist value to enable a choice of different websites - eg google.com, websitecom, madeupwebsite.com there are 20 choices in total. We also

• My Team not able to access all contacts

  Hi, My team has been given access to view all contacts available in Zoho CRM, but they are not able to view them. They are getting the message that (the record you are trying to access is not available), yesterday only we gave access to view all contacts

• Lay out rules Mobile App

  Hi I created some lay-out rules on a custom module to only show certain sections if a checkbox is selected. This works on ZOHO CRM computer but not on mobile device, how is that possible ? The mobile device app shows all the fields and sections all the

• Zoho NotBook Is not Supported .txt File is good?

  First of all, thanks to Zoho Communications, this is nice software for all and me as well.  I've used it the last few days. The work is very good.  Some things that I'm facing  I was using Notepad++ for making documents and rough work.  All my files are

• Help! Unable to send message;Reason:554 5.1.8 Email Outgoing Blocked.

  my email purchase@divesat.com thank you

• Double posts appearing on Facebook page

  Just started testing Zoho Social. I'm getting duplicates of posts on our company's Facebook page. They are not exactly identical - one contains a shortened URL, and one contains the full URL of the linked content. They are otherwise the same and I've

• Amazon fba orders

  Hi there , we have an account that does 300+ amazon orders a day currently we have been told there is no workflow to automatically confirm and ship fba orders, this is not good at all and very time consuming

• Candidates' Linkedin URL

  1. I add a candidate's Linkedin URL to a field I designate for that purpose. I prefer it as a field (instead of the button next to twitter etc) I can search or view it or search buy it more easily. I also import a lot of csv files including this Linkedin

• #EVAL! for personal function with "Deluge" in Zoho Sheet

  I am trying to use a custom function, in a file that is shared with other users. It doesn't matter how simple the function is, I don't have the value assigned in the "return". Only get "#EVAL!" response. This is one of my functions, the simplest (made

• Zoho Books Invoicing Issues

  Recently we have noticed customers being charged for multiple months invoices rather than just the current month. For example we had an invoice raised in March to be charged in April which is correct, and then an invoice raised in April to be charged

• Subscription Payment Failed

  Our services are using zeptoMail to send trigger emails to our clients. All of our credits are expired now. But when we're trying to buy extra credit, we got payment failed message. What's the matter? What shall I do?

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