• Zoho has stopped accepting pdf's for delivery

  We are an SMB that relies on sending PDF reports to customers. As of today July 18, 2022, Zoho has stopped sending emails via remote SMTP connections that contain any reference to pdf in the filename. This filetype is not in violation of the Secure Attachment

• 553 Relaying disallowed

  Hi, i have a problem whit only one email, every time i try to send an email to our email support on zoho that is the only address its rejected and show me this message.   Help.

• Zoho Bank feeds down

  Our bank feeds from 22nd of August till now have been frozen. We are a Australian company with australian banking. Any ideas anyone?

• "Zoho Extension Reloaded Itself Too Frequently" - Suggested fix for this?

  Hi, This is the first time I'm using Zoho's suite of solutions. I've only encountered this issue today and hasn't been a problem the past 2 weeks.

• No puedo enviar mail zoho problema 554.5.1.8

   No puedo enviar correo zoho 554.5.1.8 Ya el año pasado nos habia pasado lo mismo, y entiendo q es por mandar correo masivos, tenemos una compañera nueva que no sabia que no se podia hacer y eso nos bloqueo la cuenta. por favor necesitamos q nos rehabiliten

• Auto populate multiple fields in Contacts from Accounts

  Hi all, We're brand new to Zoho CRM, and I need to be able to copy data from an account to the contact.  We need to do this because of how we want to group contacts. E.g. We send targeted emails to All contacts with a tenancy in Building A, we also use the Business Type to target contacts We have the fields in the Accounts and Contacts, and I need to push this to the Contact so that I can group on it (since I can't group contacts by an account field). From: Accounts Fields: Buildings, Business Types

• Google Chrome

  Are you guys aware that this particular forum is not displaing at all in Google Chrome? I am on Version 104.0.5112.102 (Official Build) (64-bit) and I can't view this forum on it. Edge and Firefox is fine and even Vivaldi is fine. Thank you.

• Inbound email log?

  We have several inbound emails that are not creating tickets. I need to search the Zohodesk inbound log to find out why. Where can I find this log?

• how to add footer for confirmation email

  We have created here an footer: https://desk.zoho.com/DocsDisplay?zgId=4241905&mode=inline&blockId=df0l15d92449c6ca742e69ff2c136f3169294 But how to add it to footer of subscriber confirmation email?

• No more picture size adjustment?

  It looks like when drafting a reply and inserting an inline picture, you're no longer allowed to modify the size of the picture once it is in place. Previously, you could click the picture to bring up a dialog bar at the bottom of the picture to change

• Problem with the sender name

  hi, every time I sent an Email with the zoho crm workflows it appears that the domain is "noreply@zohocrm.com" how can I change this?

• Gantt and tasks not in chronological order

  Why do the Gantt and tasks not show in chronological order by default? It is annoying to have to manually reorder everything, especially on a large project with hundreds of tasks. Surely the first activities should show first? The chronology Gantt view

• Help with IP

  GoDaddy need me to edit the zone record by pointing it to an IP Address, I've recently learnt that Zoho don't provide IP's I need the change the site linked to a domain and apparently this is the way to do it. How can I do it without an IP!?  PLEASE GET BACK TO ME

• Some UTF-8 symbols are incorrectly stored

  This is a shared problem between creating tickets over the Desk API as well as using the built in editor to edit tickets. Say you have a ticket and want to edit its contents to: Original content as desired Then only ⏩ will render correctly after you save the input. The other emojis will be replaced by question marks: Emoji are replaced with question marks Same thing happens when I try to create a ticket over the Desk API using the same string as above and transmitting data as JSON / UTF-8 (Content-Type:

• Ticket prices pulled from Eventbrite are wrong

  I've setup a ticket in Eventbrite for £82.50 and selected that we absorb the fees. So £82.50 is what the ticket purchaser pays. The tickets aren't yet on sale but in Zoho Backstage they show as £88.35. Can this bug pleased be fixed - it's very confu

• IMAP stopped working - Paid Premium Account

  The service is TERRIBLE ! IMAP stopped working on our account twice now and no emails are coming through I logged a priority call 2 days ago and have had no help.  No reply. I am a paid premium customer. This is not ok. Zoho needs to fix the syncing issue

• Zoho Inventory - Facing Challenge with Printer

  Hi Everyone! We have a client trying to print product labels from Zoho Inventory on their printer ZebraTLP2844. But it seems like Zoho Inventory does not offer support to print product labels on such printers.  Kindly let us know how to resolve this.

• Global

  This is the issue with Zoho. All you hear is false promises and apologies. What ai don’t understand is why segregate USA, India and GCC when the basic accounting methods and procedures are same globally. It’s like asking a chartered accountant to study

• Can't connect HubSpot in Zoho Flow

  Hi there, I was under the impression that Zoho Flow supports HubSpot connections. I'm failing to create the very first step in a basic scenario for a customer of mine (moving on from make / integromat). During setup, after OAuth authentification, I'm

• Error in zoho campaign while sending email

  After adding the contacts to the list get an error "You cannot send this email campaign as it doesn't have any eligible contacts in the selected mailing list. You can try adding contacts or choose other mailing lists.". Need solution

• Custom fields not working in Workflows

  Please help. I have created a picklist field called Inspection with values that include "Pass" and "Fail". I can't execute a Workflow rule on a specific field if that field is a custom field. The field is not available for selection. If I bypass this

• Notebook storage shrunk from 10 GB to 2 GB

  Today I noticed my storage limit become 2 GB, however yesterday it was 10 GB. Notebook app also shows the limit is 10 GB. What happened?

• sections populating as categories

  Our help center is currently experiencing a bug. When you open a section then reload the page, the help center will display that section as a category on the left side navigation menu. When you try to interact with that "category" in the navigation menu,

• "Sending Failed" when trying to reply to tickets

  Hi, When I try to send replies to tickets I am getting "Sending Failed" message at the top of the screen, It happened first about 5 or 6 weeks ago, but multiple retries usually resulted in the reply being sent, but today I'm getting the message all the

• Bank Feed Not Working at All

  Our bank feed with PNC Bank was working last week, but has NOT worked at all this week. I have sent daily requests to Zoho Support. I have not received any updates on what changed or a target date to resolve. Fixing major issues like bank feeds needs

• Customized cards not updating on mobile app

  Hello, On the Deals page, I have chosen the "Customize Cards" option and unselected "Contact Name".  The display is correct on the web version of Bigin, however the contact name still shows in the mobile app.  I have logged out and back into the app and

• SaaS / Stage / Issues / Horror

  I have been trying to use the new SaaS platform, and it is fair to say, a lot of effort for zero business benefits - so far. I tried to raise these issues through online support, but it keeps responding there is an issue... they are right, quite a few. Rather than wait for online support to work, I have posted here... I need to take comfort from the community as my already grey hair.... The are: on pricing i cannot say it is an annual plan, only provide an annual discount on pricing the text box

• Lost data

  Hello, i seem to have lost a lot of data from my invoices account.  Could someone please help me with this?

• Problem with values not showing in any template

  When we export to PDF or Print Preview any quote, invoice or purchase order none of the following values appear: ${Invoices.Sub Total} ${Invoices.Tax}     ${Invoices.Grand Total} This is even in default templates never modified by us as purchase orders.

• COQL request ignore "not like"

   i used COQL for api requests $query= "select id, Name_for_1C from Invoices where ((Name_for_1C not like GoITeens) and (Date_of_receipt_of_payment > '2022-08-15'))"; $query= "select id, Name_for_1C from Invoices where ((Name_for_1C not like 'GoITeens')

• Can't delete old alias.

  Hello, Same problem as others have had. I had an old domain, and set up an email address with that old domain. I got a new domain, and deleted the old domain from zoho. But, the old email address remains as an alias. This is even worse because the old alias appears to be default (even though it is not primary). I don't know how many emails I've sent from the wrong alias by mistake. I can't find how to make my primary address also default. I can't delete the old alias. The error "The input passed

• Name of Deal module can't be changed back

  I changed the name of the Deal module to Opportunities but it improperly showed the proper amounts on the deals screen.  I then changed the name of the module back to Deals but it won't stay named Deals.  It will revert back to Opportunities.   

• Zoho Mail view/layout on mobile browser is unusable. Not using the mobile-friendly view?

  This is the view I have and I can't scroll left or right, it's just stuck looking at this corner of the page. I can select emails and it tries to present them but as you can see it's in a tiny section. I couldn't find the option to switch to a mobile-friendly

• Forms do not add a new contact to Campaigns on submission

  When I fill out the form, the data does not get added to my campaign contact list. What might I be doing wrong?

• WorkDrive link marked as spam

  Hi, just tried sending an email containing a link to a file on WorkDrive and it's been returned by the server as spam. Reason is below: SMTP error from remote mail server after end of data: 550 A URL in this email (zohoexternal . com) is listed on https://spamrl.com/. Please

• Inconvenientes con el limite de combinaciones con zoho writer

  Buenas tardes Quisiera saber por que desde hace unos dias no puedo utilizar la combinación de documentos de zoho writer, tengo la integración de zoho form con zoho writer y zoho recruit, este mes hemos registrado 84 candidatos y tengo dos combinaciones

• Cliq messages get autoread without opening the chat

  Hi. Cliq messages are getting autoread without me even opening that chat. It becomes difficult to keep a track of all such messages to ensure nothing goes unaddressed. I have to frequently open pinned and recent conversations to ensure I have not missed

• RENEGOTIATING when providing the RCPT TO

  I am having a problem sending an email, where thunderbird finally fails  with an error of «Sending of message failed. The message could not be sent because the connection to SMTP server smtp.zoho.com was lost in the middle of the transaction. Try again or contact your network administrator.». Tired of that one, I went to debug if the error had more details by performing a command line connection: > openssl s_client -connect smtp.zoho.com:465 -crlf CONNECTED(00000003) (SSL information skipped from

• Nothing Showing in All Projects Feed (Only Showing in Project Specific Feed)

  Hi there,  Currently, I can only see feed information if I select a specific project.  If I choose "All Projects", nothing shows.  Is there a setting I need to make to show project feeds in All Projects?

• Problem with scroll on tickets of a customer on resolution above 1920x1080

  Hello, when I open a customer in full screen mode and click on "Tickets" there is no scrollbar. This means that I have no possibility to scroll through the tickets. Only when I reduce the window, the scrollbar appears. This happens in Chrome, FireFox

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