• 554 5.7.1 <zoho@yourdomain.com>: Relay access denied | Zoho Mail Error

  I've been getting this error when trying to send an email from Google to my Zoho Organization Email. I also tried to use another email service, so I tried Yahoo Mail. This time, Yahoo didn't send an Error back and I still received no email in my mailbox.

• HTTP 200 Response with IP_NOT_ALLOWED when trying to refresh OAuth Token

  Our CRM API integration, (V2 API), has started getting responses from the refresh endpoint where the body is just: {"error":"IP_NOT_ALLOWED"} With an HTTP 200 Response Code. - We haven't changed the IP address making requests. - API integration has been

• Can you BCC customers in Zoho Campaigns?

  I've tried to find the answer to this question for several minutes but it seems the answer is no. I don't understand the BCC dropbox but I don't think that's what I need. It is inconceivable that a CRM wouldn't have the functionality to BCC people on

• Portal: Spalte Einheit fehlt, Spalte Diskont

  Im Abonnement wird eine Einheit pro Tarif angegeben. diese Spalte sollte im Portal auch ausgegeben werden!! Die Spalte Diskont hingegen sollte nur dargestellt werden, wenn ein Diskont gegeben wurde. So fragt sich jeder Kunden, es gibt auch Rabatt? Das

• After "no SPAM" no workflow applied

  Hello, If a ticket ends up in the SPAM folder and is subsequently marked as "no SPAM", no workflow is applied. Here I actually expect the normal workflows for new tickets to be applied when a ticket is marked as "no SPAM" and thus moved to the normal

• Zoho Rich Editor (ZohoDeskEditor) does not work on FireFox browser!!!

  For all the apps on Zoho, I noticed I could not type in the Zoho Rich Text Editor, first on the mail web app and then I noticed Zoho Desk Editor does not work on Firefox for ALL Zoho products. This is an alarming issue, given how major a browser Firefox

• Customer cannot see their own tickets

  Hello, Portal URL: https://support.datarotonde.com/portal/en/myarea A customer is unable to see their own tickets. They mentioned one ticket being able to be viewed. Is it correct that all "On hold" and closed tickets cannot be viewed by the customer

• Your account is temporarily locked from sending emails. Try to unblock now

  I have tried several ways to unblock my mail account but I am unable to do so. My account - marketing@raytvhd.com Anyone here to offer me light so I can move on right path ?

• pas de chance ou dégradation du support client de Zoho ?

  Très mécontent de l'évolution de la qualité du support zoho sur les 2 derniers problèmes rencontrés. Un bugg côté zoho sur la synchro CRLM-Campaign bloqué plus d'un mois et une gestion pourrie de la situation Ce matin, la c'est la goutte d'eau;  j'ai

• Migrating from Books to Invoice - possibly some time in the future or not - who knows - probably not though...

  This is a copy of the latest email I sent to Support - has anyone experienced the same with migration? Hello "Support" So, you "are here to help"? Do you call it "help" when you fail to even acknowledge the receipt of my request for migration from Books

• You saying 48hrs in help docs, not possible. Only 24hrs. Please help!

  I would like to change it to 48 hrs, but not possible. In article stated 48 hrs: https://help.zoho.com/portal/en/kb/desk/for-administrators/multi-channel-support/im/articles/setting-your-instant-messaging-preferences

• Having problem creating ticket

  Hello, I have a problem creating a ticket what I did is I created a template but then from sending using that template I cannot type anything from Contact Name, Account Name, and Email. But before this is working is this because of the private label?

• Reason:553 Relaying disallowed. Invalid Domain

  Team, When i try to send mail through ZOHO mail i am getting the following error. "Unable to send message;Reason:553 Relaying disallowed. Invalid Domain" Can i get some help on this. Thanks

• Send with Zoho Sign cannot be executed from CRM

  Dear community! Since July 2nd we can´t use anymore Sign from the CRM. If i press "send with zoho sign" in the modul deals from crm the small window for the process opens a usual. The requiered datas and contacs are presently and i want to send the document

• Abysmal Customer Support!

  Decided to use Zoho Books and Inventory for our company; went from Trial versions to paid subscriptions last week. Am having issues integrating these products, and my experience with Zoho Support for both products has been abysmal. 3 chats with Inventory

• Enquiry not getting from Website contact form

  Hello, Enquiry not getting from Contact form. 

• Sending files through command in threads results in error

  I have a command which accepts files with command and sends them in over service but if i use it in threads it results in infinite loading bar under text field. Also i spotted an error in browser while doing this

• Cannot Join Our Organization, because i was already registered before the invintation was sent.

  Hello i am facing an issue with login into my organization. I created account before i got my organization invite. Now I have it but I cannot register into because my account is already exist but without organization. Err message: An account already exists

• Moble App Functionality

  I use the desktop app without any problems but the Android ZOHO mobile app could use some fine tuning or I am missing some functionality.  1. The app doesn't fetch mail unless you open it which means no message on the icon like the desktop app..  I use

• Reading emails on Canvas: next and previous button do not work

  We use all of our modules with Canvas and when we try to see all emails between a record and our company, we can only see the first page. The button to next and previous pages of emails do not work.  When we switch to the standard view (not canvas), it

• Unable to send message Reason 5545.1.8 Email Outgoing Blocked

  Hello! I have encounter this error. My account seems to be restricted from sending emails. I have send a little less than a hundred emails B2B all one by one. I had 10 bounced email out of the 100 I sent. And I don't see anything contrary to the policies.

• Quotes Module Missing

  The Quotes Module is now missing from my Vertical CRM development console and sandbox. I am getting a bit concerned as this is the third time for me contacting support because modules were randomly missing from my app.  Has anyone figure out why this

• CRM User Stopped Receiving Emails From systemgenerated @ zohocrm.com

  One of my users stopped receiving emails from systemgenerated at zohocrm.com. For example, he no longer receives email reminders or daily activity reports from the above stated email address. Has anyone experienced this? Any suggested solutions? Thank

• What's the point of having the Aftership integration in Zoho Commerce?!

  First off, I'd like to start by saying that our journey with Zoho Commerce and the entire process thus far in attempting to implement it as our e-commerce platform has been continuously marred with intense level frustration!  A two steps forwards, ten

• Domain Mapping not Working using cloudflare

  Hello, I have a problem with domain mapping using Cloudflare. I have set the records correctly from Cloudflare and I have an error message that says "Make sure you've mapped the CNAME entry and linked it to desk.cs.zohohost.com on your domain hosting

• Bulk transfer not showing

  Hello, I could not see the bulk transfer to a department to our account. Can you please help me with this? https://prnt.sc/ciyhIV5PsxkD Thank You

• New Reports Module -

  Zoho did it again. I am so annoyed at the new Reports Module setup.  Do you not take into account the visuals at all for your users? So Because now my file folder names can not be seen because they are too long. In the old version I could edit the size

• Slack integration commands fail with error "operation_timeout"

  I've tried a number of commands (/pendingtickets, /overdue, /zohodeskstats) via slack and they all fail with "operation_timeout". Is this feature temporarily down? Depreciated? Not set up correctly in my case?

• SSLException on invokeurl with custom function

  Hello, I am trying to make a POST request to a url with the method invokeurl https://www.zoho.com/deluge/help/webhook/invokeurl-api-task.html When I run the script I get the following error: "Execution exception : 'Exception - 'SSLException''' on line

• Stop system generated email from SalesIQ chats

  How do I switch off the email notification of SalesIQ chats. I am the one participating in the chat, so I dont need to get an email showing me the chat transcript. Also the logo looks terrible in the email. Thanks in advance. Yusuf

• Batch Expiry Management

  We deal in pharma products and use batch tracking. The issue we are facing is that the expired batches are shown in Saleable inventory. As a workaround we can transfer expired stock to a new Warehouse (virtual). We would like to automate this task so

• Zoho Bookings handles repeating events from Zoho CRM terribly

  I should first point out that Zoho CRM has many of it's own issues with repeating events: In Zoho CRM, when I change the time for a single event, I do have the option to have that change apply to following events as well. However this feature doesn't

• What's the point of having the Aftership integration in Zoho Commerce?!

  First off, I'd like to start by saying that our journey with Zoho Commerce and the entire process thus far in attempting to implement it as our e-commerce platform has been continuously marred with intense level frustration!  A two steps forwards, ten

• All my Zoho sites currently down?

  What is happening... ... I have several Zoho sites hosted websites and they are all down. ... I can not access the website editor throught Zoho sites ... also Zoho Sites help is down (https://help.zohosites.com/) No information how what is the reason

• Zoho ecommerce no muestra información de Inventory

  Buenas tardes 1 - ¿Podría decirme porqué no se ven los campos de Zoho Inventory de un producto (descripcion, medidas, etc) en el mismo producto en ecommerce? 2- Tampoco puedo ver los productos relacionados en e-commerce. ¿Alguna manera de habilitarlos?

• not receiving emails.

  hello, I'm unable to receive emails from my client's Gmail and yahoo mail... what is the problem? what should I do?

• Data Migration in Recruit isnt working

  During the migration process from another Zoho account (different company), I can correctly map all files, candidates, attachments, experience and educational details. But when confirming it I always get an error in the mapping of the candidate module:

• Recovering a disabled layout

  I accidentally disabled a custom layout. I tried to recreate the layout but get the error message that one with that name already exists. How do I recover the original layout.

• Getting error "Unable to connect to your account. Please Click here for more info ."

  Hey guys, I've been trying to migrate my Gmail to Zoho via IMAP but I keep getting this error... The "click here" sends me to this page and I have done everything that's there to try and troubleshoot this thing but I keep getting the same error... Any

• Invitee screen changes to tiled when control is shared

  It is important that the process for the invitee is very simple.  The problem we have happens if, after sharing the screen, we then give the customer/invitee control. Sharing control works. The problem is that at the moment we toggle to give the invitee

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