• Error Sending Email

  Hello, When writing any email to nelson.ramos@redsat.pe I get the following error: ======================================================================= 5.5.1 Server IP 136.143.188.53 listed as abusive. See http://spamauditor.org/best-practices/ip-reputation/

• Flows Not Triggering for Books and Inventory

  Hi Team, All of a sudden all my Flows that gets triggered by Books and Inventory has stopped working. When I debug and test, it works fine. However, when you run real time, it doesn't trigger. We have many Flows being triggered by Books and Inventory and this impacts our business. Can you please check on this?

• No Way to Manager User Access for Unattended Remote Access

  The Users screen does not work and so there does not appear to be any way to specify which Unattended Computers that users should have access to. I previously reported this via a chat session a while back, but it has not been resolved and no ticket was

• Unable to Add Zoho Survey as Application to Zoho One Account

  Dear Zoho, I understand that Zoho Survey is part of my Zoho One subscription but when I try to access it I am told I am on a 15 day trial for Zoho Marketing Plus. I do not need Marketing Plus but I do need Survey. Please assist? The domain is agribook.co.za

• Export to Excel loses Formatting

  Hello  I have been trying to export and share a report I have created via email as an excel attachment however this loses it's conditional formatting applied within the report. I have tried both xls and xlsx and selected the option to export "Current

• My knowledge base articles do not display until a search is performed

  I've noticed that when I access our knowledge base no articles display until a search has been performed. Is there a way to get articles to display under the search panel before  search is performed or at least display the different departments that have articles published?  As an end user it is not intuitive that you must first search to find an article. Especially if I have no idea of what I need to search for. 

• Layout rules that hide subforms are broken since January 1st

  Hi For some reason, layout rules that hide subforms are broken now. It was all working fine forever, now the rules are useless, subforms are always shown no matter what. I have struggled with support for a few days, now they want a remote session instead

• You can't schedule further export without downloading your previously exported data.

  Bigin does not allow contact or company downloads by use of tags - why is this ERROR coming up? Where is the "previously exported data??" why is there a bloody restriction? You can't schedule further export without downloading your previously exported

• Default date format is not matching the expected format of deluge date-time functions

  When retrieving a date time value of a record (E.g. "Created_Time") we receive something like "2021-12-13T13:05:33+01:00". When applying the getHour() function to this value, it will return 0 instead of 13. If I replace the T with a space, the function

• "\t" is not working

  Char syntax "\t" is not working since new year, is there anyone with the same problem?

• Inconsistency in Reporting tags makes them useless

  Reporting tags can be associated to  Item Contact Transaction However the idea of tags was strangely implemented by Zoho Books developers. Let assume you have a tag associated to an item (in Item module). For example the product is from Germany, so you

• we need Arabic Interface

  dear admin, we urgently need Arabic intreface for our zoho books account ASAP. our employees can not generate sale orders because they don't know englsih. it is important to give us the option to use Arabic interface.

• Salesiq chat always offline - server error

  Greetings from Brazil Guys, we're not able to put our chat online. When accessing the site, the chat always appears offline To try to put it online, we go to the control panel, but when we click to leave the chat online, the system informs us that it

• Account Page blocked as virus

  We are unable to access our account records - we are being blocked by antivirus to accessing the accounts - we can access the contact but not the account.  We are not disabling our firewall this is something on your side.  Please advise.  Leah Edwar

• Email Routing

  Is it possible to have a call with someone to help with a Zoho emial routing issues?  I have started at HerCampus for about 2 months and this has been the problem for the company before I started. I want to try to resovle this so we do not have to look

• E-mail template Duplication

  Hi, I have cloned an email from an already existing template, made some alterations and then tested this through on a lead in Zoho, however for some reason the e-mail content is duplicating itself (same content twice) in the body. I have tried this twice

• Live Saving on Browser is Not Consistent

  Hello, This is mainly an issue I've noticed with the WEB/BROWSER version, not the App. There is no "live saving", or if there is, it is not always working or works inconsistently.  More times than I can remember--I have entered text, sometimes over the

• Workerly Auth Method?

  Please help. I'm trying to set up a webpage to test accessing a list of Jobs that I have listed in Workerly. I've used the following code to get an auth code, but I'm getting an error "Access to fetch at 'xxx' from origin 'xxxx' has been blocked by COPS

• Calendar shows deleted entries

  I create a calendar and share it with others, but the others are seeing entries on the calendar I deleted! What is going on please? I have tried ringing Zoho and using live chat but have got nowhere. This is causing real problems and putting me off Zoho.

• Text search and TAG's problems

  The idea to make text search case sensitive looks to me very strange. I don't remember how I mentioned - Home or home - in my note. To avoide this mistake I have to put "ome" into the search line. It's nonsence. Work with TAGs is very inconvinient There

• Lookup Fields need to show Image fields

  Please add images selection to a lookup field. I have spent much time trying to piece together information from knowledge base articles dating back as much as 8 years ago, however, I am not clear on the interesting workarounds that were offered.  What

• Having an outage and Zoho Support is gone for the weekend!!!

  Outage on Zoho Flow in critical application....  easy to fix.  I just need to add credits.  But of course, I cannot do that myself on Zoho One!!! No idea what to do. Not sure how an enterprise product can have an outage and I cannot get support on a weekend. 

• Update Custom Fields Not working

  Hi Guys, I am trying to update the custom fields from a deluge script, however its not updating the ticket. Syntax as follows; recordValue = {"cf":{"cf_ticket_link":alarmurl, "cf_deployment":deployment}}; ticketurl = "https://desk.zoho.com/api/v1/tickets/"

• Demote button

  We have inserted a button in the contact module which calls a deluge function. The function is designed to demote a contact that is no longer active and reassign it as a lead. The function's script is below but for some reason it doesn't appear to work.

• Error Connecting POP to GMAIL (poppro.zoho.eu)

  Hello, Got this error message from GMail when trying to connect POP. There was a problem while communicating with poppro.zoho.eu Server returned error: "Connection closed by remote host: The other server terminated our connection. Please contact your

• Trigger can't handle a volume of events at once, so the speed seems throttled

  I am creating/updating from Hubspot Companies to Zoho CRM Accounts, and my flow works as expected. The flow triggers on updates to Hubspot Companies. On Sunday nights I get updates to about 3000 companies in Hubspot. Those should then trigger the updates

• Gravity Forms - ZOHO connection | cURL error 28: Connection timed out after 5001 milliseconds

  Hi, Since this week we are experiencing issues with the Zoho CMR add-on for Gravity Forms with the connection to ZOHO. The connection with ZOHO is not stable, sometimes the connection is lost and forms are not submitting to ZOHO. I did add an attachment

• Email groups not accepting mail

  We are having problems with email groups not accepting messages sent from external addresses.  The groups are public, i.e. set to allow emails sent from anyone.  However, only email from certain domains gets through.  Email from, e.g., gmail.com or yahoo.com

• No send options for Zoho Campaign

  Hi there I have created a Zoho campaign and have reviewed and accepted the campaign but I can't see any of the send options. Any help / solutions available would be greatly appreciated as I'd like to send the campaign asap. Thanks in advance!

• Postcodes for Sales Territories

  Hi We use Postcodes (We are a UK Business) for our Territory Management and have encountered a problem that I am hoping someone can help with or advise a workaround for. If a lead is in Newport in Wales with a Postcode of (NP) it puts it into 2 territories as it also pulls back Greater London as the lead territory (Postcode of N against it) so I have ended up having 2 territories against the lead. I am using 'Starts with' and have listed all the start of postcodes ie N, NW, KT etc for the Greater

• Project Tasks

  All tasks are missing. Can only see the list with "plain" view but in kanban and classic the page is blank. All commments in tasks are missing too. This started this morning. need solution urgently thanks

• Mail replies are not going

  Hello, We are getting error while sending out replies on zoho desk.  Attached is the screenshot . Kindly assist. 

• Print

  Hi All, I have written a code to print a page and content is feeded from a particular form but when i print something is overflowing and going to second page and i dont know what please help me here. I have attached the issue png as well.  Style Code

• Dialpad Intergration

  Hi All,  Previously I have had Dialpad intergration working correctly, records would transfer etc.  I have come back from break and now Zoho and Dialpad are not playing nicely together.  Whenever I try to re-authorise Dialpad to talk to Zoho CRM I get

• when something requires admin rights, you lose control of the screen

  I was adding a printer on user pc and it requires admin rights but before i enter admin creds i lost control. Any idea?

• Spotlight/Alfred Search in Mac - Zoho WorkDrive TS

  I was quite happy to hear ZWD True sync finally became available for M1 Macs. In the meanwhile, bought a large external HDD, and installed the regular ZWD, which downloads specific folders.  I have been using Alfred for Mac for several months now, combined

• Problemas para enviar e receber e-mail - Domínio

  Boa tarde! Falor com vocês do Brasil. Meu domínio expirou e eu fiz a renovação porém não consigo enviar e receber e-mails. Por gentileza como devo proceder? Meu e-mail: suporte.suzamar@escalandonaestetica.com.br

• Gmail Extension - Something went wrong

  The Zoho Sign Gmail add-on never works for me. I was able to login, but no matter what email is opened the add-on will take a really long time load and then eventually just display the error message that "Something went wrong". I have tried refreshing

• Website form submitting incorrect phone numbers even after customers have fed in correct number

  we are experiencing an error in our Zoho account whereby customer numbers are captured incorrectly from what they key into the chat box. We experimented this with our numbers and we got the same error. The integration was via Zoho and not a third party

• invalid_code issue in generating token in Zoho Books

  I'm trying to generate the token for a new client that I have created from the Zoho api console. I'm using the exact same authorization_code as received from the zoho auth api. But when I'm trying to generate the token, I'm getting the error, "Invalid_code".

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