• Pop Connection Issues with hostmonster

  Hi, began having issues with popping emails from hostmonster beginning mid-day yesterday, 07/23/2021. Popping emails from other other hosts is working fine, so appears hostmonster specific issue.  Can you please assist as soon as possible. Thank you

• Zoho CRM Reports contain Duplicate Records

  A number of the reports generated in our CRM now contain duplicate records.  I have verified that it is the exact same record appearing twice, not a duplicate or copied record. In a Potentials report, several of the reports contain multiple records that appear twice, but not all records appear twice.  The data is skewed and I need resolution for this issue. Please advise.

• MX Records Problem

  MX records have deconfigured themselves, I only get emails, I can't send emails. I've already checked the MX, they are correctly pointed out, already deleted and added again and the problem continues.

• Why does my url of an article is shown with a date?

  I just noticed that an article i made yesterday now shows with a date in the url address? None of my other articles have while they all are created on the same day? It also doesnt show in the backed?

• Cannot send emails but can receive

  Hi, When trying to send an email - it seems to be sent successfully and appears in the Sent folder, but it never arrives to the recipient. I tried sending to several different accounts. I can receive emails though. My domain is hosted with Godaddy. MX

• Issue in the Zoho Mail and Calendar app

  The calendar function within the app has a bug. From the app it is no longer possible to view events from a calendar that is shared with us. If I log into the calendar site I see all events. If I log in from the app I only see events from my personal

• SAML request from My Web Sİte

    Hello there; 1. I am trying to integrate Zoho Desk Help Center portal with my website. When users in my website login and click the button associated with Zoho Help Center portal, they will be able to access my help center portal to manage their tickets

• When sending email through MASS EMAIL , emails are not receiving and it is showing 0/100 % sent

  I send email through 1 contact for testing purpose from MASS EMAIL and selected the template and sent the email but It has been more then an hour email is not received.  Kindly let me know what is the issue but when I send email directly from lead the

• SMS Campaign not triggering based on date

  I have the following SMS journey set up in zoho marketing hub (see attached). Each lead has a date for their trip with us (just a date, no time). I would like each lead to get an sms message 2 days before the trip, and one sms message the day after (I would have liked to send an SMS on the day of the trip in the evening - but I don't think that is possible.)  For some reason, this journey is not working, and I am not able to send SMS messages. I do have another SMS campaign which is working fine,

• Setting up Remote Authentication for Help Center Portal

     Firstly, my website's url is https://www.example.com/ and my Zoho Desk Help Center Portal's url is https://support.example.com/portal/. I am trying to have the customer Zoho Desk Help Center Portal be automatically accessed with credentials (login/password)

• The data is invalid due to validation restrictions

  I have been making use of the information highlighted here. However, I keep getting the following error:  Request not successful. Response code : 422 Response : {"errorCode":"INVALID_DATA","message":"The data is invalid due to validation restrictions","errors":[{"fieldName":"/contactId","errorType":"invalid","errorMessage":""}]}

• Can't able to create a ticket without using contactId

  To create a ticket contactId mentioned as optional in API documentation link below: https://desk.zoho.com/DeskAPIDocument#Tickets_Createaticket Then i tried contactId as empty i got a response like contactId is missing below: stdClass Object ( [errorCode] => INVALID_DATA [message] => The data is invalid due to validation restrictions [errors] => Array ( [0] => stdClass Object ( [fieldName] => /contactId [errorType]

• Contacts not being pushed to Gmail

  I have set up integration between Zoho and Gmail.   I have 18 users, 17 are working, 1 is not.  Only a very small fraction (less than 1%) of our contacts is being sync'ed to this person's email account.  We have reset everything and it does not improve. 

• "This report is not accessible" message in published page

  I have created an application with some reports. The application includes a page with buttons, each of them with an "Open report" Action type.  I have published the page to share it with final users, and when any of them clicks on a button, a page with

• Sent Mail is not synching to local client

  Hi all, I've already opened a request for this, but thought I'd try here as well. Since yesterday my Sent emails on Zoho Mail have not been synching to my local devices, running Mac Mail. The emails appear in my local Sent folder immediately after sending,

• Converted APIs to OAuth but still receiving Authtoken warnings

  We converted all of our API calls to OAuth, yet we are still receiving the "Replace Authtokens with OAuth immediately" notification when logging into Subscriptions. The API Usage Dashboard shows several transactions, all being processed at the top of

• Cursor on computer is to the left of what it is actually pointing to on the remote computer

  Zoho assist has been working fine and I hadn't used it in a few days.  I decided to log back in and work on the remote computer but now the cursor is off of what is highlighted on the remote computer.  Here's what I have tried to solve the problem, but

• Remote Authentication-hexdigest() function

  I try to configure remote authentication settings for SSO in Help Center Portal and encounter apikey  which generating with the function => hexdigest(MD5(operation+email+remoteauthkey*+ts)).  I have supposed this function(hexdigest()) belongs to java,

• Zoho Forms Data not captured in Marketing Hub List

  Marketing Hubs forms are not able to embed in the page. So,I decided to proceed with Zoho Forms. I have created Form in Zoho Forms and associated with Marketing Hub to a specific list. The form data is not captured in the desired list (in Marketing Hub). Kindly advise me in the right direction ASAP! Thanks & Regards, Bala.

• Cannot get monthly reports - Zoho Social

  Our company has the standard plan for Zoho Social. I tried gathering monthly analytics for our social media accounts, but I do not have the option to filter the date range or anything. All I have is a box in the righthand corner that says "Channels overview

• Unable to connect to messaging server

  Hi: Keep getting this message for longtime "Unable to connect to messaging server". Trace via- gnome nettool 3.8.1 Hop Hostname IP Time 1 1 192.168.1.1 192.168.1.1 1.707 1 192.168.1.1 192.168.1.1 0.806 2 197.162.122.115 197.162.122.115 1.041 2 172.16.51.225 172.16.51.225 19.961 3 172.18.1.97 172.18.1.97 27.358 4 host-81.10.87.205.tedata.net 81.10.87.205 19.832 5 10.37.241.1 10.37.241.1 23.468 6 te0-0-0-1.rcr11.b015595-1.lon01.atlas.cogentco.com 149.11.140.37 72.523 7 be2643.ccr22.lon01.atlas.cogentco.com

• Due date to automatically sync with google calendar

  Hi, We are an events company. First of all there is no field for event date in zoho estimate and invoice.  Currently we are using Due date as events date.  Another problem is there is no way our google calendar is able to be auto updated when the due date is updated. So far, your team has informed that they are only able to sync invoice date to calendar. But it will be of great help if you are able to link due date to calendar. In that case we do not have to manually key in our event dates in our

• Inventory template HTML editor bug

  Hey, whenever HTML code of an inventory template is saved, the whole code is wrapped in a new DIV element, so it just keeps adding up. It's a minor issue, but maybe you want to fix it.

• Custom HTML not responsive?

  Hello, i upload my custom HTML to ZOHO Campaign, but when i send "test message" its not adaptive, and text is so small - probably unreadable, how can i optimize my HTML template to be readable from mobile phones? Thank you.

• JDBC Driver not found

  Hello, I am trying to import data for the first time from a MySQL database hosted on OVH. I have zoho databridge on my computer, I downloaded mysql jdbc jar and put it placed it in the lib/driver folder (I also tried the lib and jars folders). The problem

• a fix? Text in a CRM sent email are sometimes too small when viewed on mobile

  The default email templates from CRM are not responsive (i.e. mobile friendly). If there is a lot of text phones will render the text as very small. A very unprofessional look. A possible fix is to add "text-size-adjust" arguments to a css style call

• More show stoppers from Zoho

  It seems like every time I go to use a Zoho app within our Zoho One subscription I run head on into some show stopping non-starter. The most recent one is with Zoho Sign. 1) Zoho branded absolutely everywhere! I'm sure Zoho has the idea that this promotes

• I cannot import price list to Zoho inventory

  Hi,  I want to add a price list, but I cannot imported. What am I missing? Please help me

• Editing Delivery Challan after Delivery Marked

  Dear, How to Edit Delivery Challan after Delivery Marked. Earlier this option was there, i think.

• Triggering Microsoft Power Automate with CRM Webhook issue

  Hi, I've created a webook calling a Microsoft Power Automate Flow (HTTP Trigger URL). Everything is working fine when the power automate flow is running on Microsoft server in the US (Ex: https://prod-187.westus.logic.azure.com). However, when the exact

• ZohoCRM Plain Text Emails strip Style info from header

  1. Create new email template 2. Select "Insert HTML / Plain Text"  3. In the "edit HTML" panel add some style arguments into the header in between <style></style> just before </head> tag. p { color: red;} 4. Save 5. Open template all style info is deleted

• "Server not reachable" for email account migration from Bluehost

  Hi, I'm trying to migrate an email account from Bluehost, however I keep being shown a "Server not reachable" or "Unable to connect to the server" error. Previously, I have successfully migrated an account from Bluehost before using the exact same settings,

• Zoho Forms で日本語名のファイルがアップロードできなくなりました。

  2021/7/20頃から、Zoho Form のファイルアップロード機能で、日本語名のファイルのアップロードが完了せず、送信できないという状況が続いています。 ファイル名を英数字にすると問題なく、アップロードされます。 複数のZoho Form アカウントで同様の現象が起きており、大量のユーザーからの月末処理で利用しているため、大変困っています。 どなたか同様の現象が発生している方いないでしょうか。 特に設定を変更したりはしていないのですが、設定で解消できるものでしょうか

• Problem send email 553 Relaying disallowed

  Helow.!!! Domain cimpler.com.br configured in cloudflare but cant send emails...the message show me 553 Relaying disallowed

• Checkout and Continue shopping buttons not working in Cart

  One of my customers is having a critical issue, when in cart, the Continue Shopping and Checkout buttons are not working.  They were working up until Friday 30 July.  Is anyone else having this issue?  How can this be fixed asap?  

• I can't log into the mailbox!

  Hello! I can't log into the mailbox

• Wrong time in a note

  When creating a note for an event in the google calendar, the event time is set incorrectly!

• Following the link does not work

  If a link is inserted into a note using the "Note with Link" tool, then following such a link in the web interface does not work. In the application itself, everything works fine.

• Impossible to view/download attachments because the browser can't establish a secure connection with zmdownload.zoho.com

  I can't preview nor download attachments because my browser (Chromium) can't establish a secure connection with zmdownload.zoho.com Does anyone else have problems with attachments or with connections to zoho.com domains? Tried fix: Allowing insecure content

• Currency in Pivot Charts

  All data labels on the charts are provided with USD ("$") character, although the corresponding values are in other currencies. Annoying. Any chance to customize the labels?

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