• Restore function not working, Search & Filters in Pages behaving differently.

  Hi, I am unable to restore my backup from last week. My pages with the search and report filters are behaving differently which prompted me to restore last weeks backup when it was working then. I notice there seem to be some changes to ZC since last

• Deleting a word deletes the previous space.

  Noticed a bug in Zoho Projects, when a user selects and deleted an entire word. Then the previous space also gets deleted. For example if we write the following description: This is an example If I select the entire word "example", then the text would

• Error de verificación de MX

  Hello I added my  MX Records i the right way , the the panel says I  the are wrong, as you can see I added th same values you gave m, but I dont not why I'm getting the error  : " Error de verificación de MX  /  Error in MX verification"  I follow your

• Zoho Mail Contacts Sync

  When I create a contact on my iPhone (iOS 14.6) I immediately see an "Others" phone number created. I will create the contact with 3 elements: Firstname, Lastname, and Mobile #. Once I save the contact on iOS I see the "Others" phone number automatically

• Recebimento de Email

  Boa tarde equipe Zoho mail, por favor necessito de ajuda com minha conta, não consigo enviar email e também não estou recebendo email no zoho, conferir meus registros MX e estão todos instalados, não sei mais o que fazer ,preciso que me ajudem. Obri

• SalesIQ submit button not working

  Hello, We have salesIQ running between the hours of 9am-5pm. Outside of these hours people should be able to leave a message which gets sent to our enquiries area of the CRM. I've tried to do this in two browsers as a test but when the blue submit button

• Zoho loading time

  Hello everyone, I don't know if I'm the only one facing slow speed of loading in zoho but I need help/advice. As you can see on the screen below Load time is 809 ms (very slow). And it's not my internet for sure as you can see on screenshot below I have

• Data_Processing_Basis in CRM consent management REST API

  The official documentation for storing GDPR consent programatically through REST API is incorrect. The example POST / PUT payload on https://www.zoho.com/crm/developer/docs/api/v2/gdpr-compliance.html: "Data_Processing_Basis_Details": {              

• SalesIQ SDK for React native error on building

  Hello there, I want to intergrade SalesIQ to my react native application, the installation guide very clean and I am following these step fine. But unfortunately I got an error on building: D:\MY_APP\node_modules\react-native-momosdk\android\build\intermediates\runtime_library_classes_jar\debug\classes.jar:

• Repeated request to sign in to my zohomail account

  I am using Apple devices (iPhone & iPads).  I use Microsoft outlook to handle my Mail on these devices.  I am using Application specific passwords on these devices to access my zohomail account on outlook. The “annoyance” is that I am required to re-sign

• Zoho Mail program not printing emails

  I am using the Zoho Mail program on Windows 10 and since the last update, it will not print emails. Normally I hit the 'more actions' arrow and then print (ctrl+p has never worked), however when I do this I get a printer notification in my taskbar but

• 553 Relaying Disallowed

  Good Morning/Afternoon We are having an issue with our domain, we cant send emails out and the system states that our MX records are NOT pointed to Zoho and yet they are and we have been using Zoho Mail without any problem for the past 12months, our domain

• ZA_Upgrader.exe - Unable to Locate Component

  I'm getting the following message when start windows and installing the unattended installer on a Windows XP. Any ideas on how to fix it? Error Message

• Email blocked, can't send messages.

  Hello Zoho Team, I think we sent too many emails, and now our account is temporary blocked. We will not do this again, can you please help us to unblock our account comercial@hotelmarcari.com We have been waiting for a long time, and when we click on

• Why isn't my image posting on FB?

  Hello, is there a reason this image didn't post on FB? It's a PNG fil edited in Canva. I have several images like this that are scheduled already so I'll need to adjust if it's something I can adjust. I posted a regular .jpg file already through Zoho and it posted just fine. What's the haps? Thank you, Anna

• I can't check in/out on safari MacBook

  I can't check in/out on safari MacBook can you please check ( but I can check in/out on Chrome and Firefox also can checkin/out on  Zoho people)

• how do I change my templates to Org templates?

  This is in Forms I've set up a number of "my templates" that i need to convert to Org templates Can't see how to do it

• MailChimp & Bigin Integration doesnt work for 2nd Audience

  We are trying to migrate from MailChimp to Zoho Campaign, for this we are trying to sync all contacts from MailChimp to Zoho Campaigns via Zoho Bigin. The 1st sync got configured, but 2nd & 3rd Sync is not getting setup.  Once I click on the activate

• Zoho Mail outbound blacklisted - need EU Outbound IP blocks for rerouting

  Hi! I am trying to reroute our mail through 3rd party spam filter, but for that I need all the possible IP-blocks where zoho mail (eu) might originate. I guess others would benefit from this also, so can you please but all the possible IP-block (all regions) which are used for email outbound. Best Regards, Lari

• Amending / Deleting Client user

  I have a client user which has the correct email address, but the name has been populated incorrectly. How do I change the name of that user and where? I have deactivated the user, and deleted the deactivated user, but when I try to add the user again,

• Unable to Connect to Online Computers

  I have 11 computers online but I cannot connect to about half of them in Assist.  When I click the "Connect" button they systems hang at "You'll be able to access the remote device shortly."  I've tried to uninstall and reinstall the Assist agent, and

• Zoho Finance Bug: Books Inventory Summary Report does not show DATE when Printing or Exporting to PDF.

  I'm running an INVENTORY SUMMARY report. When viewing within the app the date shows but when I print or export to PDF no date is included. Makes it difficult when you print out reports... you have to hand write the dates!

• Unable to verify SPF Record

  Hi, I migrated my e-mail account from Bluehost, however I'm unable to verify the SPF for it, even though I can see the TXT record in Zoho's domain details toolkit. What should I do? Thanks.

• Retrieving the Deleted Recording

  Hi, Is there a way to recover the deleted recordings from Zoho side.  Looking for the recordings of 11th July.  mistakenly deleted the files from the recording folder.

• Attachment Issue

  Hi, I can attach file to email, but when i try to send it, zoho says attachment upload in progress, please try again later...." and it is jut 1 .xlsx small file. Waiting for more than 30 mins, nothing, still the same reply from zoho. I have good internet

• Cannot Test Mail Merge

  When clicking on the "Send a test mail to me" button in Mail Merge, I get the following error. I have tried other browsers and tried to create the email template from scratch, only using the first few lines, and I still get this error. One other comment

• Reordering no longer working from tabular view

  Hi there,  Previously it was possible to re-order columns by dragging them within the tabular view/edit view. After the update if you try this now, the cursor changes to the move cursor, and the blue "new position" arrow appears where you're looking to

• undefined downloadable image showing up as campaign footer...how to remove?

  Hello. On my test emails I get an undefined image at the bottom the email. This image doesn't show up on the campaign editor.  I'm assuming this "image" is showing up because in the black coloured footer above it, the text "Unsubscribed" and "Update your

• Adapt Zoho Books for Non-Profit Organization

  Hi, We are using Zoho Books for a non-profit organization and we were looking for advice for adapting ZB for our uses. For instance we receive periodically funds from a partner in Europe. How to treat these large amounts since they are not sales. Any

• When I open ZohoDocs Syncs, I get garbled characters.

  The filenames displayed in the recent update of Zoho documents are garbled. Please tell me how to fix it to the correct Japanese display.

• nameserver changes.

  i brought domain from you, and getting hosting from another website. but i am facing the issue is that i can get the proper url/webiste address they said . you may contact the domain provider in order to get the instructions or assistance with the nameserver

• Domain Authentication for Campaign on GoDaddy

  Hello There, I followed your steps to authenticate 2 domains on Godaddy and it is still not working.. I followed as well your instructions, when it is not working and to wait for 24-48 hrs, but still it is not working. See attached.  Can you please check

• No se conectan registros mx

  Hola: Junto con saludar, tengo dominio en Hostinger y he tratado de conectar los mx pero no me reconoce siendo que están cambiados en Hpanel de Hostinger. Me indica ese error.

• unable to attach files

  Hi i am unable to attach files to emails, anyone having the same problem?

• Codeless bot smile rating descriptions need updating

  With the new codeless bot system, when you add a criteria checker block that checks a context variable, the descriptions aren't great. I'm using the three-stage smile rating and the options it offers you are Good, Great & Neutral (screen-1614). It would

• Unable to send message;Reason:553 Relaying disallowed. Invalid Domain

  Unable to send message;Reason:553 Relaying disallowed. Invalid Domain, but my DNS it's correct config MX help! my Domain is Type.cl

• ITC

  I've marked as filled all the GST since 2017 also created manual journal entries but now   ITC section in balance sheet is showing wrong balance as compared to GST site.

• Unable to add applications and continue trial

  I am attempting to trial Zoho One. I can log into my account, click on my apps or admin panel and then I am prompted to add apps. Once the apps are selected, I click continue but nothing ever happens. It just sits there. I can click continue until my

• Workflow Rule Issue. Incoming email

  Hi.  I have an issue. Workflow Rule on Incoming email does not work.  I want to update the custom field when a new email has been received. In the screenshot, you can see my rules. P.S I checked these rules for outgoing emails. It works correctly.    

• VAT Token has expired

  Hi Dear Sir/Madam ID: 692430127 MPO Consulting Ltd Im trying to match my UK VAT payment for the above and am having difficult. It comes with the message HMRC OAuthtoken was expired. Please contact support.uk@zohobooks.com for assistance. Can someone please

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