• my ip is not allowed

  By mistake i miss configured another account i have with zoho, i added my ip to the allowed ips but the next day the ip in my office changed because we have dinamic ip. I have no clue how can i remove that setting if i cannot enter my own account. Please

• Need help today please -submitted report but email bounced it back

  My manager's email address has not changed but when I submitted the expense report to him, I got back an email that the message had bounced back.  Very strange. So, I need to submit it again.  I tried sharing it but that didn't get to him either. The

• Wordpress plugin: ZMA rename notification won't go away.

  The alert that pops up in WordPress to say that ZMH is now ZMA won't go away (screen-1543). I press the "Thanks, got it." button but this makes no difference. I am using version 1.2.5 of the plug-in. There is no update listed as available so I presume

• Error 553

  Hi Support I renewed my domain subscription last week. Right away I did all the settings and checks and even so I still get the msg that the MX is not pointing to Zoho. I get emails but I can't send them. message: razão 553 - Relaying dissalowed. Invalid

• Cannot create calendar via API

  I am using the Calendar API (https://www.zoho.com/calendar/help/api/calendars-api.html) to try to create a new calendar, so I can add events to it. I am working on an app that will be scheduling events to the calendar, so I wanted to create a new calendar for the app to use. I've created the OAuth2 flow and got logged in and got my access_token/refresh_token. I sent a GET to https://calendar.zoho.com/api/v1/calendars with the auth token in the header and correctly got back a list of calendars. Now,

• Stop Screen from Automatically Scrolling to Bottom After Entering a Note

  How do I stop the contact screen from automatically scrolling to the bottom of the page after I enter a note?  After I enter a note the screen automatically scrolls to the bottom of the page.  This happens in FireFox and Chrome.  Haven't tried IE.  Please

• Why do i got 401 error server response?

  followed by instruction, I was created Self Client and generite token with ZohoCRM.settings.modules.READ scope. after php request i got this array(4) { ["code"]=> string(13) "INVALID_TOKEN" ["details"]=> array(0) { } ["message"]=> string(19)

• 24 Hours in Calender Day View is not working

  Hello, I have the Problem that the Time on the left side in Calender Day view is 12 Hour Format. Can I change this somehow? 

• Site keeps having stubborn flaws! Discovering new flaws all the time. Really need assistance ASAP!

  L.S. Sites keeps giving stubborn issues! Some issues I have reported on before but I have never received any response(!). Each time I discover more flaws. Whole sections missing, or appearing weird and all crooked on the web-page (not in the builder).

• Zoho Creator + DMARC + SPF + DKIM

  Hi! Our company is implementing DMARC policies and we are having non-complaints for Creator's emails (attached screenshot) There is a way to fix it? We had fix it for Zoho CRM, Zoho Mail and Zoho Campaigns, but didn't find an option to configure SPF and DKIM in Creator. Thanks in advance

• Bugs in "Record Summary Template" feature

  Hi there, I just tested the "Record Summary Template" feature for Zoho Creator. First of all: Great idea - this is exactly what we've been waiting for! But there are three essential problems / bugs: 1. If I want to fetch values from a related form/database, the record summary only shows values that were originally added as free text (string / in may case: single line). If I want to include values from the related form that come from e.g. dropdown-menus or radio buttons etc. it just doesn't show up

• Error when trying to add lookup field in sandbox

  I keep getting this error when I try to add a lookup field to a module in the sandbox and I have no idea what is causing it. I included a screenshot of the error in question. Any help would be appreciated!

• How Import only Leads with email from a CSV

  Hi Guys, I've a CSV list of leads with dome informations. So I wish import only the lead witch have email information from the CSV file, and skip the other. Are there a way? thanks Walter

• Can't receive emails

  Hi chamos! I have just created my Zoho account. When I send a message from gmail, I don't receive anything. I have the same problem when I send it from zoho to gmail. My DNS points to netlify. I would like to know how to fix it. Thanks in advance

• Deluge function zoho.crm.updateRecord not updating

  Hi, I have a very basic function that when a new record is created it takes the value of a few fields glues them together and then adds the result into a new field. The function was working fine till a few days ago when it magically stopped working !

• smtp.zoho.com and codeigniter

  Hi Sir, I'm having issues while sending emails using Zoho smtp from my server. I'm getting issue: Severity: Warning Message: fsockopen(): Peer certificate CN=`serv.makeallwebsites.com' did not match expected CN=`smtp.zoho.com' Filename: libraries/Email.php I already checked and confirm my SSL certificate validity and it has no issues. You can too check it from here and my code to send email: $config = Array( 'protocol' => 'smtp', 'smtp_host' => 'ssl://smtp.zoho.com',

• Customizing the Vendor Advance Account

  Hi, i was wondering if there is any planned feature to allow for the customization of the Vendor Advance account on Vendor Payments or at least the ability to create an automation. Here is the use case, we use Prepaid Expenses for most Vendor Advances

• Unable to send message;Reason: 553 Relaying disallowed.

  I am unable to send email after configuring MX record. Help?

• Integrated CRM Form does not appear in the mask to create a workflow with

  I have integrated a form in Creator, that gets the data from the CRM Contacts Module. That works fine now. The Problem: is, that I want now to create a workflow for that, which I currently can't because the Form does not appear in the mask to choose a

• Changing base currency to USD

  Hi there, I'm currently testing zoho to be used in my company. I'm looking to change my base currency to USD as opposed to AUD (currently). what I'm trying to achieve is to setup my company base on Indonesia using USD as base currency. and so far I am

• WorkDrive access denied!

  What is this now again? 

• Join in COQL request

  Hello everyone, I try to do COQL request with the "G-Connector - Zoho CRM" plugin for Google Sheets. My request worked during severals months, but doesn't work any more now. This what I try to do: SELECT Id, Account_Name.Account_Name, Deal_Name, Amount,

• Invoice layout issues

  Inside Zoho Books when we create an invoice, the invoice layout looks good and fine. But when we download it as PDF, it does not look the same.  What needs to be done to fix this?

• Task Priority and Status keep changing to different values by themselves.

  I set a priority or status for a task and the next day (or sometimes sooner) the priority and status CHANGE to another priority or status!  How can a organize my tasks and activities when these fields keep changing on me?

• Reports date range customization disabled!

  For Accounts Receivable & Accounts Payable and other Reports we used to be able to select a date range with the drop down calendar, as we had view of calendars for two months. This is still available for Profit Loss reports, but not for many other reports.

• iOS Users Can't Submit - Upload Fields Don't Work

  The title says it all. iPhone / iPad users can't use the upload file field. In our case, this field must be required - meaning that they can't use the form at all. Is there a fix in the works for this? I'd imagine a significant percentage of traffic to all Zoho Creator forms is mobile and a significant percentage of that is from iOS devices. Thanks!

• How to record GST paid using ITC balance (on GST Portal) in Zoho Books

  Initially, we paid taxes on the GST portal and record those transactions in GST Filings > GST Payment > Record payments. But in recent month, since the ITC balance piled up we paid GST using those credits. But now I am confused should I record that payment

• We've temporarily disabled the GSTR-2 push option in Zoho Books as GSTN has disabled it.

  During GST filing I get the error saying - "temporarily disabled the GSTR-2 push option in Zoho Books as GSTN has disabled it." I am able to 

• Vendor Credit Not Associated With Returns and Any bills

  My Vendor provides me with credit notes which are not associated with any purchase returns or any invoice. It is provided to us due to achievement of monthly targets. But to record it i have no option to it without selecting an item or Bill No. Kindly

• Zoho email can't deliver to my mailbox

  One of my business partners is using Zoho email and they have an issue delivering an emial to my mailbox. It says "host not reachable" in failure warning. Our server is properly receiving email from other senders. How can I check if my domain has some

• cant download attachment in my pc and celphone aplication

  cant download attachment in my pc and celphone aplication 

• Copy and paste snippet images to KB article

  Hi team, We used to be able to copy images from snipping tools  directly into the KB article text box. Now it doesn't work anymore, and we have to insert the image manually via the insert image button. Can someone please check this? Thank you.

• My emails have a question mark over them in gmail

  Hello, I am having a professional email and when I send it to my gmail it has a question mark over it. I would request you to look into this and tell me ASAP as to why it says so.

• I am Unable to Downgrade/Cancel my Subscription.

  First i tried to add a New domain to my existing account but i was asked to upgrade. After Upgrading to Lite, i tried to add a new user to the new domain i just added but i was asked to upgrade again...this time i have to purchase add-ons before i can

• Emails not getting delivered.

  I can log into zoho mail. I can send emails from my email address. But, I can't receive emails. When I send a test email to myself via gmail I get: "Your message wasn't delivered to *snip*[my email address]*snip* because the address couldn't be found

• ZOHO Mail Server 136.143.188.51 Was Listed by SpamCOP (June 3, 2021)

  I received email bounced and found out that SpamCOP was listing ZOHO mail server 136.143.188.51 was blacklisted by SpamCOP. This can be seen using the following link: https://mxtoolbox.com/SuperTool.aspx?action=blacklist%3a136.143.188.51&run=toolpage

• Not able to receive mails from contact us form on my shopify page

  To whom it may concern, I am in the process of setting up my own shopify store and I am using Zoho mail as my provider. The setup went smoothly and I am able to both send and receive emails through my email address "contact(at)onfoa.com". However, I recently

• Version History is wiped

  Ginseng Mistwallow <tmgk.fox@gmail.com> 12:18 AM (3 minutes ago) to support I lOSt ALL MY DATA ! My phone while writing from the app suddenly died of a power failure. So booting up myphone, my version history is still there, but it load on the phone.

• [HELP] Not auto reflected pricebook rate to items when creating a sales order by api

  Hi, When I created a sales order by API with the pricebook_id parameter, the created sales order items were not reflected prices by the price book. The requested URL is like https://books.zoho.com/api/v3/salesorders?organization_id=XXXXX with POST. JSON

• Incoming Chat Notification

  We have increased our incoming chat wait time to exceed the default 120 seconds. However after the 120 seconds the chat notification tone will stop even if nobody has picked up the chat. Is there a way we can increase the chat notification tone to match what we have set. 

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