• Assist very slow to connect to remote PCs

  Using Unattended Access.  Assist is slow to connect to remote computer and many times will not connect at all.

• Remove my subscription of Zoho services from Auto renew

  How can I check if my subscription to the zoho service is set on auto renew. I would like to remove it from auto renew mode 

• Zoho One is not loading in any of my browsers

  Hello, I am experiencing a troubleshoot in my Zoho One account. Currently using Chrome and it does load very very slowly and even not loading at all, neither Zoho CRM, Forms, Sprints... I have tried in other two browsers: Firefox and Safari and delete

• Zoho People-Zoho Workdrive Integration in Zoho flow

  Hello, I am trying to write a flow to integrate zoho people and zoho workdrive.  The goal is that when a file is uploaded to zoho people, the same file is then uploaded to a specific folder in Zoho Workdrive. I have been trying to get this done but it

• My customers mail is still inactive

  We recently downgraded the mail plan from upgrade. Currently have 11 users and they are inactive Except 2 user mails and 2 user to be created.  how do we solve this problem?

• A session already exists with a different user, sign-out from the existing session and refresh to continue Error on new user confirmation

  created a new user, email was generated for them to respond to, they get this A session already exists with a different user, sign-out from the existing session and refresh to continue Error on new user confirmation  How can I get them successfully

• automatic reply mail is not sent all time (is not sent twice a month)

  automatic reply mail is not sent all time. (It is not sent about twice a month) But the answer is 「completed 」 on the zoho administrater page. I don`t know the reason, answers which email was not sent have not common point. 

• The mail which sent to customer was been Garbled characters

  The mail which sent to customer was been Garbled characters. Whet`s happen? If you have some idea, please help me.

• Adding multi-select lookup for Accounts in Contacts

  Hi I would like to keep track of the previous employers a contact has been with.  Ideally it would be a multi-select lookup in the Contacts module selecting from the Accounts module.  The problem is, I don't see this option in Zoho CRM Enterprise Edition? 

• Our mail lands in the recipients SPAM

  We have started to get problems with our outgoing mail. when we send to our customers our mail lands in their spam. is there something we can do about this?

• Email text not rendering with correct charset (cyrillic)

  There is a problem with rendering cyrillic characters in both the e-mail subject and e-mail body. In the case of the subject I get multiple question marks and the body of the e-mail gets characters like this: Ñ ÐµÑ Ñ . I have tested it with 3 other emails i.e. Gmail, Outlook, etc. but do not get the same problem. Can you please look into it and suggest a course of action that will solve the issue.  Thank you!

• Error on link Zoho Mail to Outlook IMAP

  Recently some errors happened on my IMAP of Zoho mail to MS Outlook: 1. it suddenly closed the mail when I was replying an email to a certain time, all my drafted content lost... 2. when I send an email with attachment but the receiver got the mail without

• Current user API (users?type=CurrentUser) returns 403

  We are using Zohocrm api v2 for getting currently logged in user. It works fine most of the account. But we are getting 403 for one of the user account. URL                            https://www.zohoapis.com/crm/v2/users?type=CurrentUser HEADERS                  {Authorization=Zoho-oauthtoken 1000.786ecda99xxxx} Response                   {"code":"NO_PERMISSION","details":{"permissions":["Crm_Implied_Api_Access"]},"message":"permission denied","status":"error"} Response Code 403 Note: From the same

• Website insecure when using Zoho Marketinghub

  Hello, I've been using MarketingHub for a simple pop-up (for now, just that) but when i have the snippet active on my websibe i get an insecure message from Google Chrome: If i remove MarketingHub Snnipet from my website the error disappears, so its really a problem with Marketinghub. the image says: "The connection its not totally safe" "The atackers may see the images you are seeing in this site and deceive you by changing them". How can i make this warning disappear?  Thanks

• Condition using ${NOTEMPTY} in a field not working

  I'm trying to use the condition  custom field is not empty (${NOTEMPTY}) in a workflow rule to send an email,  but the rule doesn't work.

• All shared iCal events show up a month early

  I am trying to share my calendar with Google calendar via iCal feed link and all of my events show up a month early there.  RRULE seems to be set for month before.  That imports it with a previous months day.  See below: BEGIN:VEVENT SUMMARY:Igor's birthday DESCRIPTION: DTSTART;VALUE=DATE:20180625 DTEND;VALUE=DATE:20180626 LOCATION: IMPORTANT:0 STATUS:CONFIRMED COMMENT: UID:b507852743@facebook.com TRANSP:TRANSPARENT PRIORITY:5 CREATED:20170809T005523Z LAST-MODIFIED:20170809T005523Z DTSTAMP:20200525T091241Z

• Loading zoho mail

  Recently started using zoho for my startup. The mail often takes forever to load which is pretty annoying. I have to refresh it again and again. is that normal?

• Clipper problems

  When you save text from google chrome (Version 89.0.4389.90) in mac os (10.11.6), each time the same folder is substituted for saving. But this folder is not my default folder! Every time you have to choose the right folder. It should be?

• No Customer Service?

  Have contacted "customer support" via email twice in almost two weeks now.  Only response to date is autoresponder to take care of me "ASAP"   Has anybody ever heard back from Zoho via email method?  I had heard so many great things.

• E-mail while on a computer

  When I log into my Zoho Mail on computer, I can't check my inbox.  My mail is stuck on an e-mail draft.  I can't close the e-mail draft or do anything.  I can send e-mails from my phone though.  I am not sure what to do.

• Criar regras de preenchimento ou auto preenchimento no ZOHO CRM e ZOHO SITE

  Olá, pessoal do Site Suport e CRM Suport   Precisamos de suporte para saber como criar uma regra ou preenchimento automático em um campo   de nosso site com um link com o ZOHO CRM.   Aqui no Brasil, para cadastrar um novo prospecto ou empresa, é necessário

• View Credit Card Expiration Date or date it was added.

  When a client adds their credit card with a newer expiration date it is entered as a new CC. There is NO way of knowing which is the updated credit card because all you can see is the last 4 #'s. WHY won't Zoho allow the expiration date to show along

• Getting Error -4016

  Hello  I am trying to create and invoice in zohobooks via api I am getting Error code - 4016  Message - please select an item  Code  "item_id"= "1156676000001650000","product_type"= "SERVICES","hsn_or_sac"= "998315","name"= "HOSTING", "description"= "500GB,

• E-mail não anexa arquivos nem baixa arquivos

  Boa Tarde. Estou com problemas para fazer download de arquivos, o e-mail não faz, e ele não esta anexandor arquivos para enviar no e-mail. contato@distribuidoraalvorada.com.br

• Links in text only emails are not clickable (new problem last 2 hours).

  Started very recently, last couple hours, text only emails coming in are not getting clickable links.  Very annoying have to copy and paste. Example the link at the bottom should be clickable, emails receievd 0038 GMT 21 May and before are fine, emails

• Help! Unable to send message;Reason:554 5.1.8 Email Outgoing Blocked

  Unable to send any messages to all my contacts as mentioned on the picture below.   Appreciate your help regarding this matter. Thank you.

• Split Delivery Between O365 and Zoho

  We would like to create split delivery between O365 and Zoho. We need to keep O365 Mx record and how to configure O365 to recieve mail to Zoho. 

• Marketing planner issues with goals and landing page URLs

  I'm having several issues with building a marketing plan and my call with Zoho has not solved the issue. I cannot associate my email campaigns with a plan because it tells me that I have no campaigns to associate. I have several that have sent and several

• Web form preventing the delivery due to a policy

  I have a webform that sends email to a group alias that has gmail and zoho accounts. Only the gmail ones get the email, none of the zoho email addresses get anything.  Here's the feedback from my hosting provider: As per checking, your mail server is

• Journey trigger taking half an hour or more to process

  I've set up a journey with the trigger set to someone being added to a list. I have an email that goes out with no delay when the contact is added to the list, but this email typically takes half an hour or more to actually get through processing and sent out.  Ideally, the person would get their welcome email immediately when they join the list. Is there any way to reduce this processing time? Since the welcome email contains information that my contact needs if they don't get it right away they

• Unable to activate a journey

  I'm unable to activate my journey, despite having upgraded my subscription "Dormant". Usually, there would be one activate button; however, this time it doesn't show the button but shows "You can avail this feature by switching to the paid plan". 

• Zoho Campaigns 5 views in a module error

  When I try to sync a custom view of leads from CRM to Zoho Campaigns I get the following error: Immediate sync can be initiated only for a maximum of 5 views in a module.

• Smart Pop-Ups on Mobile

  I am having trouble with the mobile rendering of the smart pop-ups on Safari. Is this a known issue? If so, when will this be fixed?

• URGENT -Wordpress Pop up form

  We are trying to set up in Marketing Hub what is currently implemented since wordpress. A call to action button that opens a subscription popup to our newsletter How to connect the popup form that we created in wordpress so that it opens in Zoho? See screenshot attached  

• ZMH > ZCRM sync workflow: revenue and staff fields missing

  Hi I'm creating a workflow to send data from ZMH to ZCRM. It's attached to a mailing list and triggers when the lead email is not blank i.e. whenever there's any update. I've created two custom account fields in ZMH: staff and revenue. I want to map them

• Mail Problem

  Hello everyone, I have asked support several times, but unfortunately they couldn't help me at all. If we collect leads (GDPR activated) via Marketinghub, on the one hand normally an opt-in mail is sent and later a journey is triggered. Now to our problem: our leads do not always receive an opt-in mail or mails at all. This happens especially with large providers such as gmx.de/gmx.at or other providers. I honestly don't know what else I can do. The DNS settings have been checked and I also received

• SPF records have errors.

  I found a subtle error on the SPF records for zoho.com and zcsend.com zoho.com txt resolves to include:spf.zoho.com and include:spf2.zoho.com the entry spf.zoho.com resolves to: v=spf1 ip4:74.201.152.59/32 ip4:74.201.155.27/32 ip4:74.201.155.28/32 ip4:74.201.154.0/24 ip4:74.201.84.0/24 ip4:216.52.72.26/29 ~all The last entry ip4:216.52.72.26/29 has a CIDR error. The block should be 216.52.72.24.29 to match properly CIDR Same goes to spf.zcsend.net the entry 74.201.84.33/27 has the same class of CIDR

• Zapier to Zoho - rate not including decimals

  Hi guys,   I am wondering if anyone has experienced the following: I am importing woocommerce orders into Zoho Inventory using Zapier. Every field in my Zap is working as it should *except* for my “rate” field. Despite trying the raw sales item price

• CRM attachments won't accept .xlsx files

  When trying to add an attachment to a Zoho CRM account, it will not accept current Excel spreadsheet files (.xlsx), which have been the default since 2007. This seems exceedingly odd.

• Image size different when viewing in Gmail on mobile

  Hello,  When I send emails from MarketingHub, the images in the email appear correctly when viewed on Desktops and the Outlook app on mobile devices. However, when viewing the same email from the Gmail app on a mobile device, the images are MUCH larger. Is there a way to correct this issue? Please see attached image for reference. 

• Next Page