• Error 553 Relaying disallowed

  I'm unable to send mails from the Zoho Mail app, an error occurs, 553 relaying disallowed. My domain (theteamcoders.com) clearly has mx records setup to Zoho's mx endpoints (shown in attachments). An image of how sending a mail fails is also provided. I'm most utterly unable to receive emails too. I recently was planning to receive an email from a university, but the mail was returned to sender saying the email did not exist.

• Bug: Estimates created under projects converted into invoices experience issue with items and item header

  I am using Zoho Books and I only utilise Estimates, Invoices and at times, Projects feature when we receive big enough projects which require us need to record the expenses and the revenue. I have been experiencing this issue or bug for longest time in

• Bookings Application shows error after adding custom domain

  Hi, I was in the process of adding a custom domain for my bookings application, bookings.ukbh.co.uk and trying figure out the cname etc but went offline. On coming back online I was no longer able to go to the application url: https://one.zoho.com/p/709698367/app/631232372/sso I suspect it may be that the process was not finished and requires some for of reset. Any help or advice would be much appreciated. Keith

• Student unable to complete course due to invisible lessons

  Hi Zoho Learn Support, We are trying Zoho Learn for the first time and we are encountering an issue. On the first course we made, our first student is unable to complete the course because there are 10 lessons marked "Yet to Start." However, we can't

• Subject is missing from email header in Horizontal Preview

  Hello, I have noticed that the Subject and Conversations icon is missing when viewing Zoho mail with the Horizontal Preview setting. Examples: Vertical Preview (Subject: "Welcome to Zoho Mail" and "Open Entire Conversation" icon are visible) Horizontal Preview (Subject: "Welcome to Zoho Mail" and "Open Entire Conversation" icon are missing) What is strange is if you inspect with Chrome, the subject "Welcome to Zoho Mail" exists in the web source, it is just not displayed for some reason Perhaps it

• How do I remove devices that are offline??

  This is for unattended access devices, and I'm the global admin on the account. I used to just go to the 3 dots at the end of the row in the list of devices, there was a drop-down that allowed me to remove the device from unattended access (delete it), but now those dots are gone for devices that are offline.  Even on the ones that are online.. I can't figure it out!  I go to settings and the closest I can seem to get is through Groups- I can "delete" a device from the group. but there's no way to

• Fields not showing when creating Answer Logic

  I am trying to add Answer Logic to a Likert scale question. It's the first question in the survey.  I only want the 'additional comments' box to appear if the selected answer is 3 or less. But when I come to the section where I would select a field, there's

• Pivot tables not updating

  Does anyone else have consistent problems with pivot table data consistently being wrong or out-of-date? We have some simple forms/tables that have pivot table reports, but we constantly have to click Regenerate or Refresh and half the time that doesn't show accurate data. We've chatted with Support multiple times to no avail, so we wanted to get the community's take on this. Thanks!

• Não recebo o email da Pagseguro

  Olá, utilizei uma das minhas contas de email Zoho para criar um cadastro no PagSeguro, contudo o email com o link de confirmação da conta não chega no meu email Zoho (nem.ma caixa de spam, nem na lixeira e nem em outras pastas). Já entrei em contato com

• DKIM doesn't want to be validated by Zoho checker

  I can't seem to make Zoho validate my DKIM record even when third party tools say that it's ok. Where is the problem? My domain is emergilab.eu. Thank you for providing any clue on what's going on.

• Visitors not leaving on SalesIQ!

  In my SalesIQ, I show there are many more people on the site than there actually are. Many records are 2+ hours old. As soon as I send them a chat message they disappear (because this finally triggers SalesIQ to mark them as not "online"). Now I can't even send messages to clear them out: http://d.pr/i/1dSwA Help! What should I do?

• No e-mail sent when user forgets password

  Using an on premise setup (latest service pack). When user goes through the "forgot my password" process, everything appears to work on the web side, but the user never gets any e-mail with a reset link. When I reproduce this problem, the only log activity

• Replicating a google analytics table in zoho analytics

  Hi I have imported my Google Analytics and Google Ads data into Zoho, and I'm trying to replicate a table that is available in Google Analytics, but I can't see a clear way with the data pulled to attribute a transaction to a particular keyword. I have attached the table that I am trying to replicate.

• Modifying Zoho Slack Integration does not modify correct project

  When I was attempting to modify a project link using the Zoho Slack integration. When I modify the channel and save, it would not modify the one I had selected. It would modify the first one on the list. I had to remove all the project and slack channel

• I no longer receive mail

  I had my own domain setup with zoho and a custom mail adress, I did remove everything related to it on zoho since I do not want to use my domain anymore for zoho, but now I no longer receieve mail on my @zoho.com adress too, I can send mails though I

• SalesInBox Email Issues

  I've noticed in the last week that email that I have read and filed in SalesInBox folders, are showing back up in the inbox as not being read.  I thought that I may have just forgotten, but started actually writing my tasks to make sure that I'm not mistaken. 

• Company Legal Name Change

  Hi Everyone, I legally changed the name of my company shortly after subscribing to Zoho. I have CRM+, forms and cliq. However, with connect, not sure why I needed Cliq. Anyway, there are so many twists and turns to changing my company name in the system.

• I cant verify domain because NIC.ar doesnt let me to modify DNS

  I cant verify the domain because my domain provider (NIC.ar) doesnt let me to modify DNS. Is there any other way to do this?

• Email is in queue, waiting to be processed.

  My attachment size is only ~750 kb and now it is stuck in my sent inbox showing a status of "Email is in queue, waiting to be processed." . I have never had such issue. Please fix the issue as email communication is quite important for my business. 

• Can't left align Journey emails that use dynamic content

  We are hoping to use MarketingHub journeys for drip campaigns to follow up with our existing prospects. To make the experience as authentic as possible, we would like the journey emails to look like "real" emails from the contact owner - not an obvious

• Updating a date field in Zoho Marketing hub with "today" date

  Hi - I've tried to figure this out but I'm stuck.  In a journey in marketing hub, I want to be able to update a contact date field with a dynamic field that pulls "today"s date. Then be able to push that field to the contact in the CRM.  I know how to push fields to CRM, but I don't see the option to dynamically add todays date to a field. 

• Message couldn't delivered !!!

  Couldn't receive message. I've followed the setting of MX Records from Zoho to configure the MX records of my website domain in my DNS hosting provider (wordpress), but doesn't work...

• Unanswered Questions (UAQs) taking too long to show up in Admin

  I am in the process of creating a course on Zoho Answer Bot, and I intentionally tried a phrase which the bot could not handle. I did not do it from the simulator, but interacted with the actual live bot. While I did get the expected response from the

• Convert Authtoken to OAuth

  When I was converting a Authtoken to OAuth, There is a error, below  This is the first conversion. Why does this error appear? And, I think I set the params right.

• Duplicate value on duplicate field

  Hi, I have created a field (Single Line or Long Int : the same problem) In a custom module with the option "Do not allow duplicate values". With a Deluge fonction executed by a workflow, I insert several entries in this module. But I see that there is several times the same value in the "unique" field !!!! Help !!! Thanks, Pierrot

• US Holidays subscription syncs incorrect dates to CalDAV clients

  I added the US Holidays subscription. On the Zoho online calendar, all the US Holidays show on the correct dates throughout the year. But, when the US Holidays calendar is synced to CalDAV clients (in read only mode), several US Holidays appear on incorrect dates. The CalDAV clients I used are: - The iPad iOS Calendar - Thunderbird Lightning Calendar -  The eM Calendar client January Birthday of Martin Luther King : Zoho Calendar: Mon 20 Jan CalDAV clients: Sat 18 Jan February Washington's Birthday:

• Mac Thunderbird won't sign in to Zoho mail

  Hello. I've spent all morning trying to make Thunderbird connect to the Zoho servers. I've checked and everything seems to be in working order. I can even log in web zoho mail with no problems. The Thunderbird app in my Mac cannot send the password or

• Privacy Error

  I am getting a privacy error message on my site www.PfabeLaw.com It says: www.pfabelaw.com normally uses encryption to protect your information. When Google Chrome tried to connect to www.pfabelaw.com this time, the website sent back unusual and incorrect credentials. This may happen when an attacker is trying to pretend to be www.pfabelaw.com, or a Wi-Fi sign-in screen has interrupted the connection. Your information is still secure because Google Chrome stopped the connection before any data was

• Sync from CRM not working to Marketing Hub

  i set-up simple sync as follows using a field based criteria and sync does not work from CRM. bombs out every time??

• iCloud Sync with Zoho Calendar (Invitations)

  Hello, everybody, today we set up Zoho Calendar for our team and imported the account via calDAV at Apple (MacBook). The appointments are displayed, but I can't confirm appointment invitations via Apple Calendar. When I click on "Accept", the appointment is displayed briefly as "Confirmed", then within a second it is displayed again as "Not confirmed". Is the problem known? What do I do here?

• Custom Shopify Sender Email with Zoho

  I have a Shopify store (storename.shop) and I'm trying to be able to respond to customers with a gmail account (storename.shop@gmail.com) and have it so the customer sees a custom sender email (info@storename.shop). I recently created the custom sender

• I as a host no longer receive meeting invitations or reminder emails.

  I schedule a lot of meetings (from the Leads module). Normally, all of the participants would receive a meeting invite (the Lead, other Users (my coworkers), and myself). As of Friday (Sept 18) afternoon, I no longer receive a meeting invite. My coworkers

• Zoho Flow to Marketing Hub

  Hey guys, I have a problem integrating with zoho flow. Apparently the zoho flow creates the record in the marketing hub (attached), but when checking the lead it does not exist in Marketing Hub app. Can you help? Tks!! Zoho flow print:

• WHY MAILS DONT DELIVER AFTER ACTIVATING JOURNEY

  After mails were reviewed by ZOHO,and the journey was activated , The leads don't end up getting the mail after passing through the trigger, what could be the reason

• Cannot edit tasks in Zoho Calendar

  I've synced Zoho Tasks with Zoho Calendar so they now appear on my calendar, but I cannot edit them from the calendar. I feel like I should be able to do this. I can change the due date, priority, status...but I cannot change the reminder date (although

• I cant add any unattended computers

  Hi, I just purchased for 25 unattended computers addon and I can not add any computers. Regards,

• Account already integrated

  Hello, When we attempt to connect our Zoho CRM account to Marketing Hub for lead sync, we receive the following error and can't continue: Organization is already integrated. User ID : 730324468 Please assist. Thank you, Paul

• Group email - not receiving emails sent via group

  Hi, I have a group email set with a mix of email addresses. Some are zoho mail, and others gmail accounts. Emails are being sent via web form, the gmail accounts receive the email at once, but the zoho mail recipients do not get the email at all.

• Connect button for Zoho Marketing Hub Wordpress plugin not working

  After installing and activating the Zoho Marketing Hub WordPress plugin there is a red button that says connect. I assume this is to connect the plugin with my Marketing Hub account. I have tried several times clicking the button and nothing happens. I tried again by deleting and reinstalling the plugin with no changes. This is the Marketing Hub plugin V 1.2.2 on Wordpress V 5.5.1 Thanks!

• Shared account for MH and Campaigns

  I need to have a shared account between Marketing Hub and Campaigns. I dont mind if my current MH account is deleted and recreated.  Please let me know how we can make this happen since it is critical that if I run a Lead Nurturing campaign from MH or if I run a dedicated email campaign from Campaigns, I should be able to see both the data in the CRM. 

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