• Cannot assign Zoho Assist app to user

  Recently, I cannot add user to Zoho Assist app.  Wheneven I assign, the screen just shown "Error occurred".   Actually, it's not just assigning Zoho Assist app failed.  When I change department of a user, the same "Error occurred" shown.  Any of you have

• Dashboard not updating

  When new tickets or ticket responses come in the dashboard view is not auto updating for my agents. Thave to manually do this.  What could be causing this as this seems to just have started.

• OneAuth iOS app does not allow phone recovery

  Tried adding my cellphone as an Account Recovery to the new 2.0.1(3) Zoho OneAuth app but every time I get an "Invalid Mobile Number" error message every time. I submitted a support ticket but I did not get a satisfying answer. Can anyone help ?

• Zapier Integration with BIGIN stopped working today!

  The integration of BIGIN with Zapier has stopped working today, especially that of creating and updating deals. We get the following error message. Error: Bigin: The app returned "request denied due to the invalid host".

• Zapier Error

  Getting this error with Zapier and Bigin. Anyone else? 

• Zapier Integration with BIGIN stopped working three days ago!

  The integration of BIGIN with Zapier has stopped working three days ago, especially that of "creating and updating deals". We get the following error message. Error:  Bigin: The app returned "request denied due to the invalid host".

• custom even goal

  hello, i am trying to run custom targets in pagesense but i am not succeeding. My target of is to go from one url to another, I put the code that pagesense generates for a new target when it loads the new page. should i put that same code in the previous

• Setting english for my webinar

  https://www.loom.com/share/15f859f956e9488e8bbc8beb56b813e0 Hello,  You will find a loom which explain you my problem.  I would like to have the language in english for my webinar.  Can you tell me how to do ?  Thank you. 

• Not seeing Heat Map in PageSense

  I have just installed PageSense and it records the visitors but it is not showing any heat map activity or visits. Is there a setting that needs to be made to turn on the Heat Map function? i have tried to attach 2 screenshots that are less than under

• maintaining Bills of Material using Composite Item

  The Composite item feature in Zoho Inventory is a very useful feature. However, I realised during the course that I cannot edit an item once there are transactions.  As a workaround, I had asked if I could create a new composite item and ask you to get the transaction history for the old item copied to it.  STILL WAITING. I hope whoever from Zoho Support answers quickly after having understood the problem, as I had raised a ticket a few days back and haven't had a response yet Unless there is more

• Internal Error Occurred. INVALID_DATA

  Hello. I'm having trouble using the Zoho CRM app on the Samsung Tablet model SM-T515. When placing a Sales Order in the system, an error message appears, as sent as an attachment. I thought it was a special problem. I updated the app and Android. The

• SERVICE INTERRUPTION!!!!!

  I know you are down but this is ridiculous, its been over 2 hours and our entire business is dependent on Zoho. WHAT IS YOUR CURRENT ETA FOR SERVICE RESTORATION????

• Ticket retrieval is being disrupted from time to time

  Hi, we are experiencing this problem for the second time since 4. of March. Our IT admin did change a setting on our Exchange server and fixed this issue the last time. The strange thing about this issue is that I'm still receiving the missing tickets

• Content from old email missing, while tabs still show up and cannot be deleted in opening screen

  Some of the same tabs on the top of my inbox continue to show up after xing out of them and logging out, then logging back in.  When I click on them to open them up there is no content in the text, as though the Email really does not exist, yet the tab

• Downloading attachment issues

  Just recently the mail attachment download function has broken. Clicking the download link just dumps the download somewhere (I've no idea where) on my PC and doesn't ask where I want to save the file. Downloading from the popout preview window does at least ask where to save but changes the filename to 'FileDownload' rather than preserving the original name.

• Missing Files

  Hello, It seems that files are being uploaded to the server from my desktop just fine but not downloaded to my laptop for sync. The folders are being created but the files are missing. So when I am looking for a file on my laptop it is not there, or it is the older version.  To fix the issue I download the files from the server to my laptop but then they get uploaded back to the server and now there are double files, but the server doesn't recognize that these are the same files. See attached screenshot.

• Files not syncing

  I originally had an issue with outlook requiring a fresh window install. As a result, existing files in the Zoho sync folder were deleted as part of the fresh install. I reinstalled the zoho docs desktop application and it looked ok having downloaded

• Need help! You do not have permissions to create this account in Zoho Mail

  My email domain is @hairmagic.me Thanks!

• COQL escaping quotes

  Hi! I'am trying to use ZOHO QUERY API. And have a big issue with single quote in "select query". When i try to send in body name with apostrophe, i get response with "message": "error occured while parsing the query" All standart methods to escape quote

• Unable to update/create picklist item via SDK 3

   I have a picklist  item in my Leads module that has 3 simple items. In my c# code, using SDK v3 I am updating this picklist like this: BUT by the time it gets to CreateRecrods it fails and it says the object was not initialized. However, if I do comment

• Export Invoice: Data separated by items

  I was trying to export invoice data, and use the data to verify payment in spreadsheet. I found the the invoice was separated in rows when the invoice have multiple items. In the other words. Please refer to the attached images. Is there any option to

• Option to select muti reviewer in zoho people continuous review

  Hi, In zoho people continuous reviews option there is no way to select a multi reviewer and this thing is creating a problem for us. We really like the continuous review feature but the only thing is that it only supports one level reviewer. Like every

• Flow - Creator Field can't map to CRM Contact Lookup Field

  Is it not possible for a Flow/Creator field to be mapped to a CRM lookup field?  Showing field mapping in Flow > Creator  Showing Integration field in Creator. All other data maps fine but the name field from Deal in CRM does not populate the look field

• Workflow Rule -> Action of Email Notification is limited to 6 intervals

  Hi, I have created a Workflow Rule to send a reminder to course participants 1 hour before the start of the weekly session.  Example: A training course will run for 1 hour between 8-9 pm every Monday for 12 weeks (total of 12 sessions). Ref the attached

• Zoho Desk - reply window - font not showing, text is invisible.

  Hi, I use Safari 14.0.3 on Mac OSX 11.2.3 - recently, within the past week or so, the reply window in Zoho Desk, appears to have a styling issue. The cursor moves when I type, and if I select text in it, I can see the outline of the block of text, but

• Full Screen button stopped working

  I submitted a ticket for this on March 11th and it's still not resolved.  The fullscreen button suddenly stopped working.  When hovering over the icon it says "Normal View" and clicking the icon does nothing.  Is anyone else having or had this issue?  I

• Custom trial period for plan not working when creating subscription through API

  I'm trying to set a custom trial period when creating subscription using API (POST /subscriptions) This is my payload:             'customer_id' => 'xxxxxxx',             'plan' => [                 'plan_code' => 'xxxxx',                 'setup_fee'

• Outbound Email Issue

  Anyone else experiencing this over the last hour? My incoming email is working but my outbound email is not showing on the dashboard. It is not just a reporting delay issue as I emailed myself to test and I didn't receive. Outgoing is hung up or delayed. 

• Incoming emails delayed up to one hour

  We are receiving emails almost exactly one hour after they have been sent. 

• Automation Workflow between Zoho Sales IQ and Zoho CRM

  Hello,  I am trying to set up a workflow between salesiq and Zoho CRM.  Every lead in CRM has a "Visits - Zoho SalesIQ" related submodule that is actually managed by SalesIQ. Under that "Visits - Zoho SalesIQ", as soon as the visitor finishes a visit,

• Zoho Creator Published Form on Wordpress Page

  Hello folks, I tried to embedd a published form from Zoho creator over iframe and with the permalink into my wordpress page but the form isn´t displayed. The frame is loading and says: creatorapp.zohopublic.com has refused the connection. Tried also over

• How to delete a non-working account ?

  Hello. I have an account that I do not use due to the fact that I forgot my password and e-mail is also forgotten and most likely not working. I only remember the phone number - 953 *** ** ** How do I delete this account?

• Sales Order shows completed/fulfilled but no package/shipment ever created

  I have 2 examples of this happening now, and it's very worrying as our back office now has to comb over every single order and cannot trust the dashboard for order status. The Sales order shows nothing in the history that the status was changed by the

• Unable to receive email from Bloo.io

  I attempted to try and log into bloo.io from my home desktop many times and it asked for code confirmation sent through my email, however, there are no such emails in either folder. P.S I tried this multiple time and in between days.

• I have the error - Oops! Something went wrong. Try again later - trying to create 1st user

  I have the error - Oops! Something went wrong. Try again later - trying to create 1st user see attachment - screen-shots

• I can't switch off Zoho Insights!!

  Has anyone managed to turn off Zoho Insights? We need to switch off Zoho Insights as it's causing problems for some of our customers. we turned it off 2 weeks ago, but when we send out an email from a template, all of our links in it are still being converted

• email delay, incoming from gmail not delivered?

  Tried to send/receive some mails in the last hour: incoming/outgoing from/to hotmail works with a few minutes delay outgoing to gmail also with delay incoming from gmail seems not to be delivered to my inbox so far

• Currency printing issue

  Hello, We are getting a big blank box in place of the currency symbol, when printing quote or exporting it to a pdf file....

• WMZ files being created from my campaign emails

  Hi, I am facing an issue of WMZ files being added as attachments to my campaign emails which is resulting in some organisations blocking the emails from reaching the end user.  Has anyone else come accross this issue and found the cause? Thanks Matt

• Zoho desk POST /api/v1/tickets not returning response

  I tried creating a ticket via the Zoho desk API, i got no response after the request was completed.

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