• Alias Email Id already exists

  Hello! I just removed 3 users on my accounts then create 3 alias with the same names, but always got "Email alias already exists" error. Can you help me solve this? Thanks!

• Problem mentioning a user in Zoho Desk API

  Hello ! I would like to ask for help. I'm trying to make a request to the Zoho Desk API, URL: https://desk.zoho.com/DeskAPIDocument#TicketsComments To create comments and would like to mention a user, according to the documentation you need to send zsu[@user:{zuid}zsu

• Zoho Outbound email rate limited.

  Hi, A staff member sent through an email to the customer's hotmail account and we received the below error. Original-Recipient: rfc822;customer@hotmail.com (changed for privacy) Final-Recipient: rfc822; customer@hotmail.com(changed for privacy) Status:

• Desk API Downtime

  Ever since I started using the Desk API I have seen extremely frequent downtime. Every 15-60 minutes we receive a response from a Desk API call of:       Zoho - Temporarily Unavailable       Our service is temporarily unavailable. We are currently working to restore it. Why is the API so unreliable? What can we do to fix the stability of the API?

• Zoho Form - Image Uplaoded in Zoho Form can't open the link on sheet.

  Can someone help me with this, I upload image in Zoho Forms but I can't use/open the link when I click the link It's showing error.

• Email Service Issue After Hosting Change

  Dear Zoho Support, We have recently changed the hosting for our website "almusairiey," and now our email service is no longer functioning. We kindly request your assistance in resolving this issue. Thank you very much for your support. Best regards, Mohamed

• Microsoft Office Files

  Hello Everyone, Why when we try to edit or save any Microsoft Office file [Excel, Word, etc.. ] Located through WorkDrive TrueSync, I receive is not responding error freezing from the file it self and the work drive create a new file in different name

• Error message when changing plan

  Hi, We are changing plans on a customer but get the following error message when clicking "Continue" - Invalid Element tds_override_preference any quick help would be very appreciated.

• Email Service Issue After Hosting Change

  Dear Zoho Support, We have recently changed the hosting for our website www.almusairiey.com and now our email service is no longer functioning.We kindly request your assistance in resolving this issue. Thank you very much for your support. Best rega

• Check in/out location

  Hello, We are using Check-in/out feature in our company, but the geo location is not accurate it's always pinned 2-3 streets away when click the checkin/out button. and we can't check if the app is choosing the right location before submitting. how to fix this issue or check what location is zoho app finds before submitting.

• Not all notes are being exported

  In order to make copies of my content for safety reasons, I exported certain notebooks. But now, not even half of the content is being exported. Why not? If I cannot save or auto-save everything, I definetly need another app since I work a lot with notes.

• when I transfer the doman form enom to hostinger

  when I transfer the doman form enom to hostinger When I transferred the domain, the email stopped working and when I enter mailadmin.zoho.com Email Configuration - MX : Your domain's MX Records are pointed to Zoho also SPF : Your domain's SPF Records

• Upload Image into Wordpress Media via API

  Hi, I tried to upload image from Zoho Creator into Wordpress Media folder via api. I have issues wih my code and I don't knw how to fix it. post_data = Map(); post_data.put("media_urls","IMAGE_URL"); header_data.put("Content-Type","image/jpeg"); header_data.put("Content-Disposition","attachment;

• crazy system behaviour

  support chat cannot be opened. it doesn't do anything or some popup hint disappears immediately - any browser I can use. audio creates millions of nine-second files ... what can I say?! I just started using it! What will happen next?! did I pay for that?

• Zoho Desk deletes Description thread on owner change

  We have been experiencing some issues for a few months with our tickets. Our emails are directly linked with zoho desk email to create ticket on email reception. Tickets are populated automatically. Randomly, when we make changes to the ticket, and change

• Changing duration of task when adding more resource

  Hi, We have a list of tasks within a Project that we want to put an estimate against relating to how long it should take to complete. We don't do this at a very granular level so the smallest amount of time we need to track is normally half a day. This

• Email Scheduler Not Working

  I have scheduled two reports in the Email Scheduler to be sent on a weekly basis. However, I have only observed one instance where the email was successfully received, and no subsequent reports have been delivered. I need to ensure that these reports

• Zoho Tasks Link with CRM Tasks

  I have noticed there is no sync or link from Zoho Mail Tasks and Zoho Crm Tasks?  This is a pain.  Is there any development in the future to link these tasks together?

• Creating a call button which triggers a "Calls" window with Current Call.

  Hello, Purpose: Easy to cold call from Leads module without having to enter every single lead.  I have been trying to create a button which triggers the same window that "Calls" from the Activities section does.  I have managed to create the button. I did that with this script in functions: leadDetails = zoho.crm.getRecordById("Leads",leadId); mp = Map(); mp.put("Subject","Cold Call"); mp.put("Owner",ifnull(leadDetails.get("Owner"),"").get("id")); mp.put("Call_Type","Outbound"); mp.put("$se_module","Leads");

• Data Sharing issue: Shared user information outside of defined roles

  Hi Zoho team & community, We've encountered a particular issue that I'm hoping you might be able to help us with. The context: Our organisation consists of multiple units that should not have access nor see each others information in Zoho CRM. To achieve

• The OneAuth Android app cannot be used on a Chromebook Plus, for a strange reason.

  I got the following error message (in French, translation follows) -> "Ce navigateur ne prend pas en charge le protocole WebAuthn/FIDO2. Veuillez réessayer avec un navigateur pris en charge." or "This browser does not support the WebAuthn/FIDO2 protocol.

• No Zoho SalesIQ app in PlayStore

  Unable to find the app in playstore. Google search provided link that is invalid. App may have been removed. Request to add it back so we can monitor chat on the go.

• WorkDrive: right click -> open in new tab /new window not implemented.

  Sometimes, if you work with multiple Projects, you want to open a folder (or document) on WorkDrive in a new tab. It is now not possible. That's not good, Please change it. My annoying workaround: 1. in Workdrive, go to one folder / document you need.

• open an Adobe PDF doc in WorkDrive: ZOHO-reader only is bad solution

  Lets open an adobe PDF-file in WorkDrive. It opens only in ZOHO - reader. That is annotating unnecessary problem. Why? For example you want print that document. You CAN'T. You can print only browser+ reader + doc. Not that doc alone. Solution? Let us

• Implementing OAuth from backend

  We are working on integrating Zoho Books with our project's accounting service using a backend built with Java and Spring Boot. Our goal is to handle the OAuth process internally. We've implemented the OAuth logic within the getJournals API to generate

• Problem with simple IF script with a variable

  Hello, I reaaly don't understand what I do wrong, and it must best super stupid... With this simple script : doublon = Test_Client.count(); if (doublon > 0 ); openUrl(www.fermerondine.com, "same window"); I always get this error for line 2 : Incomplete

• Bold letters

  There are times when letters that have been made to be bold, cannot be returned to not being bold. this seems to be related to text that is copy pasted into an area where the formatting is already set to 'bold'. I've experienced this several times on a five page document. If I get more clear about when this occurs I will send more feedback. wade.whitme

• Creating departments and sub-units under each department

  Do we have any option in Zoho Projects to create multiple departments and sub-units under each department and access control enabled for each department and unit. Currently we are not able to maintain projects across different departments independen

• Reports and Dashboard required on targets vs achieved -

  We have a CRM module that has information about the targets and another module that stores information about the achievements. The target table has the target set for an entire year and has a field called target start date as 1st of April that year. There

• CalDav stopped working

  Hello, I have been using CalDav for syncing my CRM calendar with my outlook and iphone calendars. About 3 months or so ago it stopped syncing. I have not changed anything. I have tried to reinstall but I cannot get it to work. I really rely on this as

• Multiple problems and they never get resolved

  Zoho Problems as at 31.01.2021 1)    Orders placed on Amazon, do not sync through from Zoho to quickbooks online correctly with correct taxes. So none of my orders from Amazon are in QBO. I now have over 7 months of transactions missing from my accounts-

• Facing duplicate entry problem despite declined transaction in Stripe

  When a Stripe payment is declined while filling a form and the form is not submitted, and the user tries to fill the form again, the form shows "duplicate" value for a mandatory field for which no duplicate value is allowed. This means that despite a

• Sorting Distinct Values by Date_of_Invoice

  Hey I have a table that I want to display, and right now it's sorting by the name of the trust or company so the data isn't in the correct order. I need the data to display by the invoice date, but I can't figure out for the life of me how to get it to display in the correct order. The code so far is as follows:  TrustDistinct = Finances[Display_Name == searchParam && Line_Item.containsIgnoreCase("Trust")].distinct(Line_Item); for each  Expense in TrustDistinct { // Add all of same trust together

• Problem with Scheduled Maintenance Options

  I am experiencing an issue with establishing Scheduled Maintenances for my client. They perform "filter changes" every six weeks, but because zFSM has built in intervals it seems impossible to schedule. Options are currently: Every 1 Week Every 2 Weeks

• Can't sent mail to any mailbox on icloud.com using Zoho mail server 31.186.226.238

  Hello, Can't sent mail to any mailbox on icloud.com using Zoho mail ERROR_CODE :550, ERROR_CODE :5.7.0 Blocked - see https://support.proofpoint.com/dnsbl-lookup.cgi?ip=31.186.226.238

• Email's Not receiving emaisl

  Hi we are getting an error went people are trying to send an email to us. We are using Squarespace and records are attached.

• Cloudflare mx records and Zoho mx records

  Hi I'm using cloudflare email routing on my domain and wanted to use zoho as well. But to use zoho I need to add zoho mx records and this going to conflict with already present cloudflare mx records. What should I do in this situation? I can't remove

• Sending through SMTP using gmail stops working every day

  Hi. I use zoho for my custom domain email I use the below settings for sending emails using gmail, but sending AS my zoho email Every day, I get this error when sending an email BUT when I re-enter the password in the gmail SMTP settings it works again

• Unable to remove branding or set up new email records despite purchasing a paid plan

  Hi there, I recently purchased the paid starter plan which says it includes up to 5 forms, however I am unable to remove the "powered by Zoho forms" from the footer of the form page and the submission page, and I can't set up email notifications either.

• Unable to Create Duplicate Help Center Content

  There is a severe flaw in design for multi-branding and the help centers .So far work-rounds are not possible by this flawed design. It has been covered here before that in multi-branding mode you cannot share articles between two different help centers.

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