How does Zoho handle support operations for our EU users?

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• Lydia | Zoho Desk

  

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• Zoho Desk Partners with Microsoft's M365 Copilot for seamless customer service experiences

  Hello Zoho Desk users, We are happy to announce that Zoho Desk has partnered with Microsoft's M365 to empower customer service teams with enhanced capabilities and seamless experiences for agents. Microsoft announced their partnership during their keynote

• WhatsApp pricing changes: Pay per message starting July 1, 2025

  Starting July 1, 2025, WhatsApp is shifting from conversation-based pricing to per-message billing. That means every business-initiated message you send will count. Not just the first one in a 24-hour window. Pricing updates on the WhatsApp Business Platform

• Live Webinar - Work smarter with Zoho Desk and Zoho Workplace integration

  Hello customers! Zoho Desk and Zoho Workplace are coming together for a webinar on 14th May, 2024. Zoho Workplace is a suite of productivity apps for email, chat, docs, calls, and more at one single place. Zoho Desk is closely integrated with a few tools

• Apple iOS 17 and iPadOS 17 updates for Zoho Desk users

  Hello Zoho Desk users! Apple recently announced the release of iOS 17 and iPad OS 17. These latest OS updates will help you stay productive and efficient, through interactive and seamless user experiences. Zoho Desk has incorporated the updates to help

• Zoho Desk Cheat Sheet For The Year-End

  Check out these Zoho Desk best practices to end this year on a high and have a great one ahead! #1 Set Business (Holiday) Hours - If you have limited working hours, please make sure you restrict your business hours or set them as holidays for the coming days. Let your customers know when you will, and won't, be available. #2 Update the Annual Holiday List - Check the holidays for the new year and update the holiday schedule. Usually, holidays from the current year will be carried over for the next

• Recent Topics

• Quotes - Freehand line items - zoho crm

  Hi, In the zoho crm quotes module is it possible to add line items that are freehand typed? We have a business need to use the quotes module but the product nams/description, quantity, price, etc. needs to be freely typed rather than from a defined list

• TDS Payable report not Generating

  TDS Payable report for Last Quarter of FY 25-26 is not generating and giving error. Please get it rectified as soon as possble.

• Remove Zoho Header from Portals

  I have a portal page with custom domain. But when I print directly from a webpage, the Zoho CRM header shows. It kind of kills the branding aspect. Is there a way to get rid of this?

• Multi-column sorting

  Is multi-column sorting a planned feature for CRM? We are needing to sort by one column and then subsort by another column. I am just wondering if there is a planned feature that will allow this?

• Clearing Fields using MACROS?

  How would I go about clearing a follow-up field date from my deals? Currently I cannot set the new value as an empty box.

• Webinar Alert: Turn campaign leads into conversions with Zoho LandingPage and Zoho CRM

  Landing pages are great at capturing leads, but what happens after that is just as important. In this webinar, we’ll walk through how Zoho LandingPage and Zoho CRM work together to create a smooth flow from lead capture to follow-up and conversion. You’ll

• Catch-All Address: A safety net for misdirected emails

  Email is often the first point of contact with an organization. In many cases, a simple typo in a recipient's address can quietly turn into a missed message—a customer query never reaches support, a partner’s reply goes unnoticed, and the sender has no

• Need Assistance on Redirect URL or Button Based on Deal Stage

  Hello, I’ve developed a custom application and would like to achieve the following scenario: When a deal is moved to the Billing stage, an automatic trigger should execute and redirect to a URL that includes deal details such as Deal Name and Deal Owner.

• Zoho IMAP Access to mail doesn't sync messages

  As stated in the topic - I have company account email address setup, and it has ( as in the picutre ) ActiveSync and Imap access enabled. However the messages does not show up while logged in in Zoho Mail however when I log in in thunderbird everything

• 【無料／オンライン】5/21（木）開催｜Zoho ワークアウト ― ユーザー同士で作業・議論するもくもく会

  ユーザーの皆さま、こんにちは。 コミュニティグループの中野です。 5月開催の「Zoho ワークアウト」のご案内です。 本イベントは、Zohoユーザーが各自のテーマを持ち寄り、 作業を進めながら参加者同士で意見交換する「もくもく会」形式のオンラインイベントです。 「設定を進めたいけれど、一人だと手が止まってしまう」 「他社がどう活用しているのか知りたい」 「同じ課題を抱える仲間と話したい」 そんな方にぴったりのイベントです。 ▶︎ 参加登録はこちら（無料 / 残り3枠） URL：https://us02web.zoom.us/meeting/register/6ojuA778RqqWPOWzCaCU5Q

• i keep see there is a connetion issue connecting 3rd party api on zoho when using zia

  hi there , i have set up open ai api to zoho zia (copied and pasted to zoho zia) but I keep getting notificaiton "there is a connetion issue connecting 3rd party api on zoho" when using zia on top when click zia and try to type in word there

• Can't access google from toppings menu

  So... When I click the manage button in toppings, nothing happens. it won't let me access the settings.

• Marketer's Space: Bookmarks by Zoho Campaigns

  Hello Marketers, In this week's Marketer's Space, we'll look at a simple yet powerful feature that makes a big difference in your workflow: Bookmarks. Bookmarks is a built-in feature in Zoho Campaigns that enables you to create a personalized library

• Introducing the revamped What's New page

  Hello everyone! We're happy to announce that Zoho Campaigns' What's New page has undergone a complete revamp. We've bid the old page adieu after a long time and have introduced a new, sleeker-looking page. Without further ado, let's dive into the main

• Cliq iOS can't see shared screen

  Hello, I had this morning a video call with a colleague. She is using Cliq Desktop MacOS and wanted to share her screen with me. I'm on iPad. I noticed, while she shared her screen, I could only see her video, but not the shared screen... Does Cliq iOS is able to display shared screen, or is it somewhere else to be found ? Regards

• Tip #71 - Exploring Technician Console: Send Clipboard Keystrokes - 'Insider Insights'

  Hello Zoho Assist Community! Say you are helping a customer remotely and need to log into a system on their machine. You have the password ready on your end, but the moment you try to paste it into the login field, nothing happens. The remote screen just

• Tip #7: Customize the appointment confirmation page

  A confirmation page plays a crucial role in creating the first impression, as that's where customers land when booking with you. It shows your brand identity, engages your audience, and drives more conversions. Yet, this section is often overlooked when

• Images not saved in notes

  Created noteboards and create a note, copy pasted the image, close the note and open again, image is not coming this same problem occurs in note on notebook I have attached the replication steps as video url to analyse it, and also attached the videos

• New in Office Integrator: Apply conditional formatting to entire rows

  Hi users, We are pleased to introduce the ability to highlight entire rows based on a cell's value in Zoho Office Integrator's spreadsheet editor. For example, if your finance team tracks invoice payments in a spreadsheet, you can highlight overdue invoices

• Zoho books - Project Module - Itemised expenses

  Hi All, I heavily use the projects function in Zoho books and can work for one client for successive weeks, providing labour and incurring the occasional general expenses.  As an example, during the one purchase, I purchase 10 widgets and of these 10, 

• How to get REST API of extension function in CRM

  I create a an extension using ZOHO Sigma for integrate ZOHO CRM and XERO and established two way sync but when I public my extension it's standalone function are not provide any type of access so I can't get REST API Key of standalone functions without

• A few Issues when using "Pay Bill via Check"

  We have quite a bit of issues with how paying for Bills via Check works. Would love some feedback from the Zoho team in case we are doing something incorrectly. 1. When we go from a vendor and select "Pay Bill via Check" option, we see ALL the outstanding

• Show backordered items on packing slip

  Is it possible to show a column on the Packing Slip that shows number of backordered items when a PO is only partially filled? I would also like to see the Backordered column appear on POs after you receive items if you didn't get ALL of the items or partial amounts of items. And lastly, it would be nice to have the option of turning on the Backordered column for invoices if you only invoice for a partial order. -Tom

• Elevate your Radar experience: Best practices part 1

  In the Spotlight: Zoho Desk's Radar app Think about RADAR (Radio Detection and Ranging)? The system used to track and identify aircraft, ships, and vehicles using electromagnetic waves. Imagine what a similar “Radar” experience looks like for customer

• Mise à jour de Zoho Books – France

  Chers clients, Merci pour votre patience et votre soutien continu. Avec les évolutions réglementaires à venir en France nous introduisons de nouvelles fonctionnalités dans Zoho Books pour les clients français. Ces mises à jour ont été conçues pour répondre

• Automation Series: Auto-update Budget When Time is Logged

  In Zoho Projects, Summary fields enable instant budget sync by capturing Actual Cost and showcases it at project-level when a time log is added. This allows real-time budget visibility and helps teams stay within financial thresholds. Consider an event

• Preferred Name and Email Formats: Bring consistency to user identity

  A user's display name and email address are often the first identifiers that colleagues, partners, and customers see. Maintaining a consistent format across the organization helps reinforce a professional identity and avoids the confusion that comes from

• [Webinar] Solving business challenges: Standardizing document operations across your organization

  Hi Writer users, Every organization struggles with document inconsistency due to issues like multiple templates, outdated content in client-facing docs, and the lack of a standard review process. Zoho Writer streamlines the entire lifecycle with capabilities

• Auto-sync field of lookup value

  This feature has been requested many times in the discussion Field of Lookup Announcement and this post aims to track it separately. At the moment the value of a 'field of lookup' is a snapshot but once the parent lookup field is updated the values diverge.

• Account name not populating when importing contacts

  When importing a csv file to add contacts the account name is blank? Every other filed gets mapped and imported correctly, i.e contact name, phone number. However not the account name which I have mapped to "company" field in my csv file

• Requirements using Zoho Projects

  Is there a seperate Zoho application for Requirements (Requirements Repository) or a way to use Zoho Projects to store, track and organize software requirements

• Control who sees Timeline and Interactions in Zoho CRM through Profiles

  The feature has been enabled for all DCs (except US, EU, and IN DCs). We will be rolling it out to the other DCs in the upcoming days. Dear All, In a CRM, not all users would require access to the history of a record. For instance, a Marketing Operations

• Billing Management: #3 Billing Unbilled Charges Periodically

  We had a smooth sail into Prorated Billing, a practice that ensures fairness when customers join, upgrade, or downgrade a service at any point during the billing cycle. But what happens when a customer requests additional limits or features during the

• Hide chart series by default (unchecked in legend)

  Hi, I’m working on a dashboard in Zoho Analytics and ran into a limitation I can’t figure out. Is there a way to have certain columns (series) in a chart hidden by default via the legend (i.e., unchecked), but still available so the user can enable them

• Zoho CRM - Restrict Login based on work hours

  Hi there, I'm wondering if we can restrict users to login during works - For example the users would be able to login from 8am to 5pm. I have seen the IP address restriction - the only downfall is what if the customer has dynamic IP. thanks Jiri

• ZDK.Client.showConfirmation() and showAlert() silently fail on Boolean/checkbox field onChange - anyone else?

  Hi community, I've been trying to show a message pop-up when a checkbox field is ticked. I'm using the onChange event on the Opporutnities create page. function onChange(value) { if (value === true) { ZDK.Client.showMessage( "Note: Message goes here.",

• Tip #22 Three ways you can split your text into columns

  When you're working with large datasets, you often have the problem of messy, inconsistent formatting, which makes analysis difficult. This is especially true when the data is being collected elsewhere and then imported to the spreadsheet, which can result

• CRM Timeline History Permissions ?

  Hello, I am curious about this. in Zoho CRM on the Timeline Tab everyone knows that it displays the history of edits and such for that particular Lead record. What if I wanted to Hide some of the History Events from CRM Users? For example, I have a workflow

• Zia Emails Summary: Instant context from past emails

  Hello all, Reading all of the past emails associated with a specific record can be tedious, which in turn makes it difficult to understand the context quickly, as these messages often include irrelevant details that waste time. This is true for everyone

• Custom Display Field for Lookup Dropdowns in Zoho CRM

  Could Zoho CRM support changing the display field in lookup dropdowns, like Zoho Creator does? This would make it much easier to select the right record by showing a more useful field instead of only the default one. It would improve speed, clarity, and

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