Introducing Zoho Quartz in Zoho One
A Smarter Way to Diagnose and Resolve Issues
We’re thrilled to announce that Zoho Quartz, Zoho’s advanced diagnostic and issue-reporting tool, is now available in Zoho One. This addition expands Zoho One’s ecosystem of 40+ business applications and brings powerful capabilities designed to simplify troubleshooting, accelerate problem resolution, and enhance the support experience for your clients.
What Is Zoho Quartz?
Zoho Quartz is a comprehensive platform that enables end users to report issues and share visual feedback with ease, while giving partners the tools they need to diagnose and resolve problems quickly. Its key strength lies in contextual recordings, which capture the exact steps leading to an issue—offering deep insights for efficient troubleshooting.
Originally introduced to streamline issue reporting to Zoho Support, Quartz now includes a dedicated Partner Workspace. This enhancement allows Zoho Partners to:
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Collect visual feedback from clients or internal users
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Diagnose and resolve issues directly
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Seamlessly forward product-related issues to Zoho Support using Forward to Zoho
This creates a smoother, more connected support workflow for everyone involved.
Quartz Now Available in Zoho One
To get started:
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Visit your Zoho One Admin Panel
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Add the Quartz app to your organization
From there, you can either:
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Create a new Quartz workspace, or
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Link an existing workspace that uses the same email address
A quick note:
After adding Quartz to Zoho One, you can access it from both Zoho One and quartz.zoho.com. User management, however, must be done through Zoho One.
Pricing
Quartz is currently included at no additional cost within the Zoho One plan as part of our introductory rollout—making it even easier to start using its powerful diagnostic tools right away.
Help Documentation
To help you get the most out of Quartz, we’ve created detailed guides and resources available in our Knowledge Base.
Note: Zoho Quartz is currently in beta. We’re actively enhancing the tool and preparing it for full general availability soon.
Try Zoho Quartz and Share Your Feedback
We believe Zoho Quartz will significantly improve how you and your clients handle support issues. We invite you to explore it through Zoho One and share your feedback.
