Map Dependency Fields in Zoho CRM using APIs
Map dependency fields with a use case
- Parent Field - Issue Type: The value chosen here determines which options appear in the dependent field.
- Child Field - Sub-Issue: The available options change dynamically based on the selected value in the parent field.
Issue Type | Sub-Issue |
Login Issue | Forgot Password, Account Locked, 2FA Not Working |
Payment Issue | Credit Card Declined, Refund Not Received, Double Charge |
Feature Request | New Integration, UI Enhancement, Report Customization |
Without map dependency
Without configuring a map dependency, the Sub-Issue picklist would always display all available options - regardless of the selected Issue Type. For example, users might see options like Forgot Password, Double Charge, and Report Customization all at once. This can easily confuse users and lead to incorrect selections, such as choosing Double Charge under Login Issue.With map dependency
With mapping dependencies, you can guide users to make correct selections by showing only the relevant options in the child field based on the option selected in the parent field.Mapping picklist options in UI
- Go to Setup → Customization → Modules and Fields.
- Select the desired module. In this case, Support Cases.
- Click the ⋯ (more) icon next to the module name.
- Select Map Dependency Fields.
- On the Map Dependency Fields page, click the New button to create a new dependency.
- Choose the Parent Field and Child Field you want to map.
- Click Next button.
UI options mapping viewMapping picklist options via API
- Modules Metadata API - To know the API name of the module.
- Endpoint: GET - /settings/modules
- Here, the API name of the Support Cases module is Support_Cases.
- Layouts Metadata API - Since dependencies are layout-specific, this API helps you identify the layout ID and all the available picklist fields for mapping. It also provides detailed metadata such as the layout ID, field IDs, and the corresponding picklist value IDs.
- Endpoint: GET /settings/layouts?module=Support_Cases
Create Dependency using the POST Map Dependency
{ "map_dependency": [ //Array that contains one or more dependency mappings { "parent": { // Mandatory - Represents the parent picklist "api_name": "Issue_Type", //Mandatory - API name of the parent field "id": "5725767000007985243" // Mandatory - Unique ID of the parent picklist }, "pick_list_values": [ //Mandatory - List of parent picklist values and their corresponding child mappings { "display_value": "-None-", "maps": [ { "display_value": "-None-", "actual_value": "-None-", "id": "5725767000007985204" } ], "actual_value": "-None-", "id": "5725767000007985249" }, { "display_value": "Login Issue", "maps": [ { "display_value": "Forgot Password", //Label shown in the UI for the parent value "actual_value": "Forgot Password", //Actual stored value of the parent picklist option "id": "5725767000007985185" //Mandatory - Unique ID of the parent picklist option }, { "display_value": "Account Locked", "actual_value": "Account Locked", "id": "5725767000007985187" }
], "actual_value": "Login Issue", //Actual value of the parent field's option "id": "5725767000007985242" //Mandatory - Unique ID of the parent field's option }, { "display_value": "Payment Issue", "maps": [ { "display_value": "Credit Card Declined", "actual_value": "Credit Card Declined", "id": "5725767000007985191" }, { "display_value": "Refund Not Received", "actual_value": "Refund Not Received", "id": "5725767000007985193" }, { "display_value": "Double Charge", "actual_value": "Double Charge", "id": "5725767000007985195" } ], "actual_value": "Payment Issue", "id": "5725767000007985244" }, { "display_value": "Feature Request", "maps": [ { "display_value": "New Integration", "actual_value": "New Integration", "id": "5725767000007985197" }, { "display_value": "UI Enhancement", "actual_value": "UI Enhancement", "id": "5725767000007985199" }, { "display_value": "Report Customization", "actual_value": "Report Customization", "id": "5725767000007985201" } ], "actual_value": "Feature Request", "id": "5725767000007985246" } ], "child": { //Mandatory - Represents the child field "api_name": "Sub_Issue", //Mandatory - API name of the child field "id": "5725767000007985186" //Mandatory - Child picklist field ID } } ] } |
{ "map_dependency": [ { "code": "SUCCESS", "details": { "id": "5725767000008174001" }, "message": "map dependency created", "status": "success" } ] } |
Retrieve the configured field mappings using the GET Mapped Dependency Fields API
{ "map_dependency": [ { "parent": { "api_name": "Issue_Type", "id": "5725767000007985243" }, "internal": false, "active": true, "id": "5725767000008180001", "source": 1, "category": 0, "pick_list_values": [ { "display_value": "-None-", "maps": [ { "display_value": "-None-", "actual_value": "-None-", "id": "5725767000007985204" } ], "actual_value": "-None-", "id": "5725767000007985249" }, { "display_value": "Login Issue", "maps": [ { "display_value": "Forgot Password", "actual_value": "Forgot Password", "id": "5725767000007985185" }, { "display_value": "Account Locked", "actual_value": "Account Locked", "id": "5725767000007985187" }, { "display_value": "2FA Not Working", "actual_value": "2FA Not Working", "id": "5725767000007985189" } ], "actual_value": "Login Issue", "id": "5725767000007985242" }, . . . ], "child": { "api_name": "Sub_Issue", "id": "5725767000007985186" } } ] } |
Update the existing mapped options using the PUT Mapped Dependency Fields API
{ "map_dependency": [ { "parent": { "api_name": "Issue_Type", "id": "5725767000007985243" }, "pick_list_values": [ { "display_value": "-None-", "maps": [ { "display_value": "Login Issue", "maps": [ { "display_value": "Forgot Password", "actual_value": "Forgot Password", "id": "5725767000007985185" }, { "display_value": "Account Locked", "actual_value": "Account Locked", "id": "5725767000007985187" }, { // mapped a new option to the existing mapping "display_value": "2FA Not Working", "actual_value": "2FA Not Working", "id": "5725767000007985189" } ], "actual_value": "Login Issue", "id": "5725767000007985242" } ], "child": { "api_name": "Sub_Issue", "id": "5725767000007985186" } } ] } |
Delete existing dependency using the DELETE Mapped Dependency Fields API
{ "map_dependency": [ { "code": "SUCCESS", "details": { "id": "5725767000008174001" }, "message": "map dependency deleted", "status": "success" } ] } |
Assigning picklist values using the Insert Records API
{ "data" : [ { "Name" : "Support Case 1", "Support_Case" : "Login Issue", "Issue_Type" : "Login Issue", "Sub_Issue":"Forgot Password" } ] } |
FAQs
- Map picklists within the main form, or
- Map picklists within the same subform.
Topic Participants
Subramanian K
Sticky Posts
Kaizen #198: Using Client Script for Custom Validation in Blueprint
Nearing 200th Kaizen Post – 1 More to the Big Two-Oh-Oh! Do you have any questions, suggestions, or topics you would like us to cover in future posts? Your insights and suggestions help us shape future content and make this series better for everyone.Kaizen #226: Using ZRC in Client Script
Hello everyone! Welcome to another week of Kaizen. In today's post, lets see what is ZRC (Zoho Request Client) and how we can use ZRC methods in Client Script to get inputs from a Salesperson and update the Lead status with a single button click. In thisKaizen #222 - Client Script Support for Notes Related List
Hello everyone! Welcome to another week of Kaizen. The final Kaizen post of the year 2025 is here! With the new Client Script support for the Notes Related List, you can validate, enrich, and manage notes across modules. In this post, we’ll explore howKaizen #217 - Actions APIs : Tasks
Welcome to another week of Kaizen! In last week's post we discussed Email Notifications APIs which act as the link between your Workflow automations and you. We have discussed how Zylker Cloud Services uses Email Notifications API in their custom dashboard.Kaizen #216 - Actions APIs : Email Notifications
Welcome to another week of Kaizen! For the last three weeks, we have been discussing Zylker's workflows. We successfully updated a dormant workflow, built a new one from the ground up and more. But our work is not finished—these automated processes are
Recent Topics
Introducing Color Coding of Picklist Values
Dear Everyone, Greetings!! Zoho CRM is uplifting the user experience. Recently, we had some notable aesthetic improvements in CRM like Kanban View UI enhancement, New List view UI enhancement, color coding of tags, and color coding of picklists in meetings.Where can I find the best mail backup tool for Windows?
Later this evening I found Mail Backup Tool in google. Actually I was looking for a solution to download/save emails to my local drive. As I had plenty of important data stored in my email account. So i was not in a mood to take this thing lightly. This made me curious to found any software which can help me to backup my data to hard drive. Then I found the above application which was like a gem. A complete email backup solution for Zoho Mail, Gmail, Yahoo Mail, Office 365 and more than 40+ emailMailbox storage showing incorrect usage
My mailbox shows 4.99 GB used out of 5 GB. However, actual mailbox usage is only around 394 MB. Trash and Spam are already empty. IMAP/POP is not enabled. WorkDrive is not in use. This appears to be a storage calculation issue. Please help to recalculateSuper Admin Logging in as another User
How can a Super Admin login as another user. For example, I have a sales rep that is having issues with their Accounts and I want to view their Zoho Account with out having to do a GTM and sharing screens. Moderation Update (8th Aug 2025): We are workingEs posible cambiar el lenguaje de los modulos del ASAP?
Es posible cambiar el lenguaje de estos textos? Tengo Zoho configurado en español pero aun así me muestra estos textos en ingles:Option to Automatically Publish Job Openings to the Career Website via API or Workflow
Currently, when creating Job Openings using the Zoho Recruit API, the records are successfully inserted into the system. However, there is no way to automatically publish these Job Openings to the Career Website. In the Job Opening field data, there areEvaluate applicants faster: Profile Summary and Skill Sets now in Applications
Evaluating applicants often requires switching between modules to understand their skills and background. With this update, we’ve extended two capabilities directly to the Applications module: Skill Sets and Profile Summary. You can now review applicantsFree webinar: How to use passkeys with Zoho Vault
Hi everyone! Passkeys are transforming the way we sign in—making authentication safer, faster, and completely passwordless. No more memorizing complex passwords or worrying about credential theft. With Zoho Vault, you can securely manage both passwordsAdding Markdown text using Zoho Desk API into the Knowledge Base
Hi Zoho Community members, We currently maintain the documentation of out company in its website. This documentation is written in markdown text format and we would like to add it in Zoho Knowledge Base. Do you know if there is REST API functionalityIs it possible to embed Zoho Bookmarks in the Cliq sidebar?
Is there any way that each Zoho user can access their bookmarks (that live in https://bookmarks.zoho.eu/ which is technically a part of Zoho Mail) directly within Cliq? As a widget, or an item in the sidebar? My team does not use Mail, it uses Cliq allEnhancing Zia's service with better contextual responses and article generation
Hello everyone, We are enhancing Zia's Generative AI service to make your support experience smarter. Here's how: Increased accuracy with Qwen One of the key challenges in AI is delivering responses that are both contextually accurate and empathetic whileLet us add Lookup fields in the Blueprint Transitions
We are unable to add Lookup Fields in the blueprint transitions in Zoho Desk, we wanted to make it a requirement for our workflow but since it's not available in the transition we cannot. The lookup field exists in the Layout: But it cannot be added/selectedHow can we clear a signature field with deluge?
I would like to clear a signature field in the Edit -> On Load. I have tried input.signature = ""; input.signature = null; clear input.signature; None of the above is working. is there any other way I am missing?Online PDF Editor
Hello Team, There is a small glitch i found when i was using your online software called "PDF Editor", There is a menu bar on right side comes when we click on 3 dots for any pdf, but that entire menu has no options to choose, that is totally blank, pleaseHow do I disconnect my Salesforce integration?
I need to integrate a different Salesforce sandbox with my Zoho form.Zoho Recruit - Email Relay
Good day, Has anyone succeeded in setting up an email relay for Office 365? If I add the details from https://support.microsoft.com/en-us/office/pop-imap-and-smtp-settings-8361e398-8af4-4e97-b147-6c6c4ac95353, I get the connection error. Regards, EkaZoho Recruit -> Exchange Online Relay
HI! I have tried to connect Recruit to our MS 365 Exchange Online without any luck. I use this guide https://help.zoho.com/portal/en/kb/recruit/outreach/email-relay/articles/email-relay-zoho-recruit#Configuring_Email_Relay_Settings Do anyone have theError AS101 when adding new email alias
Hi, I am trying to add apple@(mydomain).com The error AS101 is shown while I try to add the alias.an issue in Zoho CRM where the workflow rule is not triggering
H I’m currently facing an issue in Zoho CRM where the workflow rule is not triggering when a new lead is created through a webform. I’ve double-checked the criteria and field updates, everything seems fine but it still doesn’t fire. Has anyone faced this401 Unauthenticated Error – Zoho CRM to Google Sheets Integration
Hi I'm building an Automation Function in Zoho CRM using Deluge that appends contact data from Zoho CRM into a Google Sheet whenever a new contact is created. WHAT I'VE DONE: I created a connection in Zoho CRM (Developer Hub → Connections) with the followingPower up your Kiosk Studio with Real-Time Data Capture, Client Scripts & More!
Hello Everyone, We’re thrilled to announce a powerful set of enhancements to Kiosk Studio in Zoho CRM. These new updates give you more flexibility, faster record handling, and real-time data capture, making your Kiosk flows smarter and more efficientIncome not showing in direct bank feed
Hi, I am trying to enter income without knowing or mentioning customer, as i am told, my client wants single or cash basis accounting but i seriously struggling......................I am not able to check in and checkout in zoho people even location access allowed
This issue i am facing in mackbook air m1, I allowed location in chrome browser and i also tried in safari but getting similar issue. Please have a look ASAP.Preview future shift rotation in Shift Schedule
Hi, What if, instead of the current behavior, the Shift Rotation feature in Zoho People allowed users to preview future shift schedules before the scheduler execution? Currently, when a shift rotation is configured (for example, monthly rotation), theWhat do you get in Zoho ONE Free Trial?
Zoho One is a collection of applications that work together to run a company's entire operations in the cloud. It includes more than 40 online applications and an equivalent number of mobile apps, all of which can be accessed with a single sign-on andAutomatically Update Ticket Status in Zoho Desk Based on Actions in Zoho Projects
Hi Zoho Desk Team, Hope you’re doing well. We’re using the Zoho Desk–Zoho Projects integration to manage tasks related to customer tickets, and it works well for linking and tracking progress. However, there are a few important automation capabilitiesSign Out
Hello, I have a doubt with Permalink. I have a view created with critera to show only the records belonging to the user who has sign in. The problem is that the different users use the same computer and some times the user login keep signed, and when I send the permalink (by email) of the view, the users enter with other login signed. Moreover the permalink view doesn�t allow to do a log out. May I add something in the permalink to request always sign in? Sorry for my English. Many thanks! RegardsAnnouncing new features in Trident for Windows (v.1.39.4.0)
Hello Community! Trident for Windows just received a major update, with a range of capabilities that focuses on strengthening communication and simplifying workflows. Let’s dive into what’s new! Upload email attachments to WorkDrive. Until now, you couldIntroducing Automatic Field Addition (Text Tags) in Zoho Sign
Hello, Today we are excited to announce the general availability of automatic field addition (text tags) feature in Zoho Sign. Now, you can now add text tags in the content of your documents and Zoho Sign will automatically add the corresponding fields when they are uploaded for the signing process. For example: when you add text tags to your sales orders, new employee contracts, and NDAs, Zoho Sign will add the corresponding fields when these documents are uploaded for the signing process. If youIntroducing Built-in Telephony in Zoho Recruit
We’re excited to introduce Built-in Telephony in Zoho Recruit, designed to make recruiter–candidate communication faster, simpler, and fully traceable. These capabilities help you reduce app switching, handle inbound calls efficiently, and keep everyDo not use isnull()
Does not always return booleans. Can also return null. Never use this function. Just use var==null instead.Write-Off multiple invoices and tax calculation
Good evening, I have many invoices which are long overdue and I do not expect them to be paid. I believe I should write them off. I did some tests and I have some questions: - I cannot find a way to write off several invoices together. How can I do that,Splitting Transactions in Zoho Books
I have read in past forum posts that the ability to split bank transactions would likely be implemented - it's definitely a typical accounting program feature. I'm new to Zoho and thought I'd found nirvana until I realized this feature doesn't seem toStatement Aging On Cutomer Statement
Hello, Is it possible to put aging on customer statements? Current 1-30days 31-60days 61-90days 91-120days Over 120 days. See attached image from another accounting package. Many customers pay off a statement and clear older invoices.Unveiling the next iteration of Ask Zia in Zoho CRM: An all-new chat interface, conversation history, actions, and much more
Your CRM assistant just leveled up. Zoho CRM's Ask Zia functionality now offers a more conversational and context-aware experience to help you not just understand your data, but act on it—all from one chat window. With its redesigned interface and expandedResponse rate and time on social media
Hello, I just want to know if it's possible to manage the response rate and response time from my social media on zoho social ? I don't see any statistical reports on the online scoreboard ? Thank you in advance for your response and sorry if the question has already been postedWhatsapp BOT with CRM
Hello, how do you use Whatsapp integrations in zoho CRM?Ability to translate Zoho CRM Kiosks
Hi team, Is support for translating kiosk text and screen names in the Zoho CRM translation tool planned on the roadmap? Thanks,Whatsapp Limitation Questions
Good day, I would like to find out about the functionality or possibility of all the below points within the Zoho/WhatsApp integration. Will WhatsApp buttons ever be possible in the future? Will WhatsApp Re-directs to different users be possible basedEditing the list of Categories in the Categorize Manually section of Banking in Zoho Books
Hi, I need to create two new Categories called Withdrawals and Deposits to categorize payments in a bank account. How do I edit the Categories list?Next Page