Speak your Customers' Language: Azure AI Translator for SalesIQ is here!

Speak your Customers' Language: Azure AI Translator for SalesIQ is here!

We're happy to reveal the all-new integration of Azure AI Translator with Zoho SalesIQ! With this integration, visitor messages in foreign languages can be translated to your operator's language for easy, quick support, breaking down language barriers and fostering seamless communication.

While SalesIQ already supports the Google Translate integration, we have now added Azure AI Translator to its translation arsenal to cater to a wider user base, to facilitate real-time visitor message translation.


How does this work?

  • When a visitor message is received in any language other than the operator's language, operators can choose to easily translate the message to their standard language, in real time.
  • When a chat is picked up by an operator, the system automatically detects the visitor's language. Clicking on the 'Translate' button will convert the message to the operator's language in real-time.
  • The operators' replies will be seamlessly translated to the visitor's language when they are sent out as well, ensuring a full circle of understanding allowing for effective and meaningful interactions.


Benefits:

  • This integration is a game-changer for businesses with a diverse customer base. Whether you’re expanding your reach to a wider audience or already serving clients worldwide, the Azure AI Translator will empower your team to connect with customers across different languages effortlessly.
  • For operators, this means less time spent deciphering messages and more time focusing on what truly matters: delivering exceptional service.
  • The integration facilitates quick, accurate translations, enabling support teams to respond faster, improving overall customer satisfaction.
So, say goodbye to language barriers and hello to a more inclusive, responsive support experience, with this integration being a bridge to better customer relationships. Do try out this feature to enhance your operations and customer interactions!

For more details, check out our detailed help-guide here.

Cheers,
Hameetha | Zoho SalesIQ

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