The Social Wall: April 2025

Hey everyone,

Welcome to the April edition of the Social Wall, where we keep you in loop about the latest feature updates, changes, and more. Let's see how April went by:

Manage and respond to comments on your Threads posts from Inbox 

With the latest addition of Threads to Inbox, you can view, manage, and respond to comments on your Threads posts directly from the module. No more switching apps or the fear of missing out on any engagement, as you've got everything right there within reach. Whether you're handling customer queries, brand engagement, or just want to keep the conversation going, this update makes it simpler and faster for you. You can also assign the interaction to anyone in your team along with a priority level among low, medium, and high; so you have the transparency of seeing who's working on an interaction in your team. With this, you get to see all your comments in real time, reply instantly from the unified dashboard, and keep track of all engagement effortlessly.

Try out Threads from Inbox today, and stay on top of all audience interactions!

Analyze what matters and what’s trending through detailed hashtag reports

You've been asking for this feature for so long, and we heard you! You can now understand how well you're using your hashtags through detailed hashtag reports for the supported social media channels (excluding Pinterest and Google Business Profile). You can identify trends by analyzing which topics are gaining traction in real time through various metrics such as top-performing hashtags, engagement actions based on channels, impressions, and views. Measuring your campaign performance by analyzing specific hashtags' reach can help you plan ahead and also alter your content strategy wherever required.

What are you waiting for? Start using high-performing hashtags and reach a larger audience to grow your brand.

Changes in Instagram metrics 

With certain changes and restrictions in the Instagram API, some metrics available for Instagram under the Reports module and Post statistics have been discontinued from Zoho Social.

The metrics no longer available are:

1. Reels Play vs Reach (under Reels and Engagement reports)
   
2. Viewing top reels based on the total number of plays  (under Reels and Engagement reports)
3. Plays (under individual Post statistics)
   

Zoho Social mobile updates

iOS: Bugs were fixed, and performance was made better.

Android: You can now add up to 25,000 characters to your X post while posting from your Zoho Social Android mobile application. Bugs were fixed, and performance was made better.

We hope these updates make your journey with Zoho Social better. We'll come back next month with more useful updates and enhancements.

Thank you. 

• Topic Participants

• Aswini R

  

• Sticky Posts

• The Social Wall: August 2025

  Hello everyone, As summer ends, Zoho Social is gearing up for some exciting, bigger updates lined up for the months ahead. While those are in the works, we rolled out a few handy feature updates in August to keep your social media management running smoothly.

• The Social Wall: July 2025

  Hello everyone! July has brought some exciting new updates to Zoho Social. From powerful enhancements in the Social Toolkit to new capabilities in the mobile app, we’ve packed this month with features designed to help you level up your social media presence.

• The Social Wall: June 2025

  Hello everyone, We’re back with June Zoho Social highlights. This month brought some exciting feature updates—especially within the Social Toolkit—to enhance your social media presence. We engaged with several MSME companies through community meet-ups

• The Social Wall: April 2025

  Hey everyone, Welcome to the April edition of the Social Wall, where we keep you in loop about the latest feature updates, changes, and more. Let's see how April went by: Manage and respond to comments on your Threads posts from Inbox With the latest

• The Social Wall: March 2025

  Hey everyone, From threaded posts to new channel integrations on the mobile application, March saw some big updates. Let's take a look at everything that went live: Onboard your Instagram account directly via Instagram login credentials You can now add

• Recent Topics

• Zoho Books API — Invalid Operation Type / Scope does not exist

  Hello Team, We are unable to use the Zoho Books API from our registered application. We’ve already: Created a client in Zoho API Console using (Admin in Books) Generated the OAuth code and token successfully Used the correct scopes: ZohoBooks.fullaccess,ZohoOauth.userinfo.READ

• Enhancements in Canvas

  Dear All, Greetings! Canvas lets you design the record details page to suit your brand or business preferences. We are glad to introduce the following enhancements to uplift your design experience. Reusable Components Style Presets Let's go! Reusable

• Minimum order quantity

  Is there a way to enforce a minimum order quantity - ie has to have a minimum of 250?

• 【Zoho CRM】ポータル機能のアップデート：UIとポータルの作成フローの変更

  ユーザーの皆さま、こんにちは。コミュニティチームの藤澤です。 今回は「Zoho CRM アップデート情報」の中から、ポータル機能のアップデートをご紹介します。 目次 概要 ユーザーグループの作成フローの変更 ユーザーグループ詳細画面内のタブについて 「タブと権限」タブについて 「設定」タブについて 概要 UIとポータルの作成フローが変更されました。ポータルの新機能に先立ち、UIを一部変更しました。タブやオプションの配置を見直し、機能へよりアクセスしやすくなっています。 また、「ポータルユーザーの種類」は今後、「ユーザーグループ」と呼称され、ページ上のボタンも「ユーザーグループを作成する」に変更されます。

• Tax on Imported goods charged by Shipping Company

  Hi Folks, I imported goods from outside Canada, for better understanding I will give an example data. imported goods value: 2000$ The shipping company sent me an invoice containing the following information: Custom duty on imported goods: 400$ Administration

• Prefilled Date fields auto-changed and then locked when using “Edit as new”

  If a document out for signature has date fields (not SignedDate fields) that were pre-filled before sending, and then you use “Edit as new” to create a new version of the same document, the value of those date fields gets automatically changed to today

• Zoho Webinar via Social Media

  Hello, is it possible to stream a Zoho Webinar via Social Media like Linkedin or Facebook?

• Add Hebrew & RTL Support to Feedback Widget

  Hello Zoho Desk Team, How are you? We are using Zoho Desk and would like to utilize the Feedback Widget. While Zoho Desk itself supports Hebrew and RTL, the Feedback Widget unfortunately does not. We kindly request that Hebrew and full RTL support be

• OAUTH2 isn't working with Power Automate and N8N (Zoho Desk)

  Hello, I am trying to set up an OAuth2 connection to the Zoho Desk API, but the authentication flow fails immediately. I am experiencing this issue in two separate platforms: Microsoft Power Automate (using a Custom Connector) and n8n. Instead of being

• Kit Items Breaking Automations - "Provide mapped components for all kit items"

  This has been brought up in other threads, but I believe this issue warrants its own topic. Whenever a sales document (Estimate, Sales Order, Invoice) is created or manipulated programmatically, trying to include a Kit as an Item throws this error: "Provide

• Show item Cost value on Item screen

  The Item screen shows Accounting Stock and Physical Stock. It would be very helpful if value information could be displayed here as well, for instance Cost Price. Currently, to find the Cost Price (as used for inventory valuations) from inside the item

• Mark shipment as delivered via api

  Hellloooo again Zoho guys !! More help required if you would be so kind, pleeeezz..... var options =        {         'method' : 'post',         'contentType' : 'application/json',         'muteHttpExceptions' : true       }; var myPackNo  = encodeURIComponent('###################');

• Setting Alternative units for an item.

  Hello Team, How to create alternate units for an item. We are placing orders for stocks in boxes. One box contain 24 items. At the time of selling we have two categories of buyers wholesalers and retailers. So the sales will be in PCS and in boxes also.

• Zoho Inventory search when adding items to SO/PO, etc.

  I do not see that Zoho Inventory searches within the item name for an item lookup. We have many products with variants. So when I search for a product, say a lighting system, and it comes in different sizes and colors, I can only get those products where

• Item Group Attributes

  Hello, I would like to see more attributes under grouped items. We sell car parts, there are several suppliers for the same part but under different brands. We want to group them together but the attributes under groups are lacking. For example, the products

• Remove HTML Format - Deluge

  Hello @all if you want to delete the HTML format from the text please follow the script. Data = "Text"; info Data..replaceAll("<(.|\n)*?>" , "").replaceAll("&nbsp;" , " "); Apart from this if you require anything please let me know Thanks & Regards Piyush

• Using multiple languages in template

  I wanted to add the company name in the template in arabic. I found a way through the header and footer option, except when i print the quotation the arabic disappears both in the top and bottom of the page. I have attached pictures of the before and

• ADDING 5% VAT TO PURCHASE ORDERS GENERATED ON ZOHO BOOKS UAE

  Please guide on how to add 5% VAT to Purchase Orders generated on ZOHO Books UAE edition.

• Import from /csv file, some items fail with the error "Specify Tax Or Tax Exemption".

  Hello! I am trying to import a csv file of all of my expenses for a complete financial year. I get errors for some items with the error message "Specifiy Tax or Tax Exemption". These errors only occur on lines where I have "Postage" as the expense account.

• About maximum number of requests per minute

  Hi, Our company has integrated Zoho inventory and we're using the shipping order creation and update functions and so on. Currently we're receiving "For security reasons you have been blocked for some time as you have exceeded the maximum number of requests

• Approval - Report/Views

  Hi, On Zoho Desk - Is there a way to report on pending approvals, or a view or similar?

• "Zoho CRM Integration" option is missing in Zoho Social Settings

  I am trying to integrate my Zoho Social account with my Zoho CRM account. I am on the Professional Trial plan and my user role is "Brand Admin". However, I cannot find the "Zoho CRM Integration" or "Lead Generation" option anywhere in my Zoho Social settings.

• Zoho CRM still doesn't let you manage timezones (yearly reminder)

  This is something I have asked repeatedly. I'll ask once again. Suppose that you work in France. Next month you have a trip to Guatemala. You call a contact there, close a meeting, record that meeting in CRM. On the phone, your contact said: "meet me

• Error 553

  Não estou conseguindo enviar ou receber e-mail, sempre dando o erro 553, sendo que há mais de um mês o domínio está pago e liberado. Preciso de um suporte urgente

• Automate insurance document workflows with Zoho Writer

  Insurance companies have to deal with creating and managing complex documents and forms, such as policy applications, explanation of benefits documents, brochures, renewals, and claim forms. Handling all of this manually is hugely time and effort intensive,

• Create PDFs with Text so that we can copy from a generated PDF

  Currently, any information that a user enters into a field cannot be highlighted and copied from the PDF that Zoho Sign renders. For example, if someone were to provide a phone number in a Zoho Sign text field, you would not be able to copy the phone

• How To Insert Data into Zoho Table using Api

  Hi Community, I have created a table inside zoho tables. How do I insert data into table using API. Please tell the exact endpoint and payload , I just have to insert data into table columns. Also tell how to find tableid, viewid, baseid etc. which are

• How do I delete a folder in Marketing Automation?

  Folders are used across contact lists and segments, and email templates. How do I delete a folder once it's been created?

• Portal Approval Process

  Hi Zoho team and fellow users, I am seeking a method to establish a multi-step approval process between a Zoho user and a portal user (Custom Portal) to review and approve requests through the Custom Portal. For instance, within this setup, one of the

• Narrative 8: Intelligent in-app support that's instantly available anytime and anywhere

  Behind the scenes of a successful ticketing system - BTS Series Narrative 8: Intelligent in-app support that's instantly available anytime and anywhere The App Support Across Platforms (ASAP) add-on for Zoho Desk is an independent application that integrates

• Navigation issue — unable to return to Customer page after opening Receipt from Transactions

  Steps to reproduce: Open a Customer record. Go to Transactions tab and open a Receipt by clicking its receipt number. After viewing the receipt, clicking browser Back or closing the receipt does not reliably return me to the original Customer record (I

• Thermal Printer Option Needed for Delivery Challan Templates

  Currently in Zoho Books, the Delivery Challan template only supports A4 and A5 page sizes. However, in many businesses (especially retail and hardware), we use thermal printers (like 3-inch or 4-inch rolls) to print delivery challans. It would be very

• Separate Default Payment Modes for Receipts vs. Payments

  Right now, when I set a default Payment Mode via a customer invoice or Payments Received screen, that same mode shows up for vendor payments (Purchases → Payments Made). 🔹 Request: We need different default modes for: Customer receipts (e.g., default

• Update/Change GSTIN in GST Settings of zohobooks

  We are trying to update our GSTIN under the GST settings section of our Zohobooks account Initially, we had entered a dummy GSTIN (123456789123456) to generate a sample invoice before obtaining our official GST registration. After receiving our actual

• Link Payment Mode and Paid Through Accounts

  For most users, it's very difficult for them to understand that the Payment Mode is totally independent of the Paid Through account when paying bills. It seems (and is) redundant for them to have to select what is basically the same thing twice. The current

• Lets enable business to choose the default payment mode

  Lets enable business to choose the default payment mode so that we do not have choose payment mode again and again for each and every transsctions

• Add Attachment Support to Zoho Flow Mailhook / Email Trigger Module

  Dear Zoho Support Team, We hope you are well. We would like to kindly request a feature enhancement for the Mailhook module in Zoho Flow. Currently, the email trigger in Zoho Flow provides access to the message body, subject, from address, and to address,

• South African Payment Gateways

  Since the "Demise" of Wave many South African users have moved over to Zoho and yet for years users have been requesting Integration with a South African Payment Gateway to no avail. Payfast was the most commonly requested gateway as it supports recurring

• Has anyone verified if Zoho is PCI compliant?

  We are planning on using Zoho to process payments via Authorize.net. We have everything set up and are attempting to complete the PCI DSS SAQ-A requirement for our merchant account. This requires us to prove Zoho has completed the SAQ-D for Service Providers. We need a way to verify compliance, or a copy of an attestation of compliance signed by the appropriate officer at Zoho. I assume I'm not the first person to use Zoho to process payment, and therefore not the first to require this information

• Support for Custom Fonts in Zoho Recruit Career Site and Candidate Portal

  Dear Zoho Recruit Team, I hope you're doing well. We would like to request the ability to use custom fonts in the Zoho Recruit Career Site and Candidate Portal. Currently only the default fonts (Roboto, Lato, and Montserrat) are available. While these

• Next Page