All new Address Field in Zoho CRM: maintain structured and accurate address inputs

All new Address Field in Zoho CRM: maintain structured and accurate address inputs

AlertThe address field will be available exclusively for IN DC users. We'll keep you updated on the DC-specific rollout soon.

  • It's currently available for all new sign-ups and for existing Zoho CRM orgs which are in the Professional edition.


Info
Latest update on 11th November 2025:
Our developers are working on a few aspects/use cases for release of the new address fields in the other DCs. We will update the post when we have a rollout plan for this.


Managing addresses in Zoho CRM just became simpler and more effective. With the new custom address field type, you no longer need multiple separate fields or ambiguous text entries. You can now easily capture and manage address data comprehensively in a single, structured, and user-friendly field.


Why the new address field?

Until now, there was no single, collective way to capture a complete address in Zoho CRM. If you were the admin of a sales team and got the task of collecting client addresses, you had two options:
  1. You could create separate fields—one for street, one for city, one for state, one for country, and so on. But if you wanted states to change based on the country selected, you'd have to enter all the country and state values yourself manually and then set up dependency rules.
  2. Or you could create a single multiline text field for the whole address. That avoided the setup work, but it came at the cost of functionality; you couldn't filter by country or state, and you couldn't use the data for quick reporting or territory-based analysis.
Either way, it was a lot of manual work, and neither method gave you a quick, consolidated way to both read and act on the address information.

The new address field eliminates all of this headache by enabling you to capture all the necessary components in one structured field while still being able to view, filter, and report on them individually.


What does the new address field offer?

1. Structured address input

The all-new address field breaks down location details into clearly defined components:

  • Country/region

  • Flat/house number/building/apartment name

  • Street address

  • City

  • State/province

  • Zip/postal code

  • Precise geographic coordinates in latitude and longitude


These sub-fields will also be individually available for viewing, filtering, and applying criteria. This enables users to configure, search, and report on address data with greater precision and flexibility.


2. Global sets for countries and states

The new address field comes pre-loaded with standardized lists of countries and their respective states/provinces.

  • Selecting a country instantly filters the available states, so you don't have to set up dependencies manually or type them in.


  • This ensures consistent spelling, eliminates typos, and keeps reporting clean.

  • You can also customize these lists in the Global Sets page by adding or removing values based on your business needs.


3.Maintain accuracy with address update preferences

To avoid mismatched or invalid country and state data, you can now set address update preferences in your org.

  • Choose to allow only configured country and state values in records, irrespective of the update source.

  • Choose how invalid entries are handled:
    You can either skip the country/state update alone and proceed with the record creation or update, or stop the entire record creation or update altogether if an invalid value is detected.


Info

Feature availability and limits

  • Editions supported: Professional, Enterprise, and Ultimate

  • Modules supported: All modules except user modules, linking modules, and Tasks, Calls, and Meetings modules

  • Limits: Up to two custom address fields per module

Alert

Points to be noted:

  • For new signups: The system-defined address fields will be available in the new address format for: Leads, Contacts, Accounts, Vendors, Quotes, Invoices, Sales Orders, and Purchase Orders modules.Additionally, admins can configure custom address fields for these modules if required.

  • Existing orgs: Admins can incorporate the new address field into their modules manually by adding it via the layout editor. The address field will be available as a custom field in the field tray.

  • Address field is not supported in Webforms, Field updates in Automation and Process management, Zia Enrichment. (The support for the same is in progress and will be updated shortly.)

Please share your feedback in the comments below.

Thanks,

Nizamuddin


    • Recent Topics

    • How to add interviews through API

      I'm trying to add an interview without much luck. The documentation gives examples of adding just about everything except an interview. However, the issue might be the way I'm formatting it, because the documentation is unclear to me. It seems as if the xml should be passed in the url, which seems unusual. I've tried the data as both plain and character escaped, but nothing seems to work, nor do I even get an error response. https://recruit.zoho.com/recruit/private/xml/Interviews/addRecords?authtoken=***&scope=recruitapi&version=2&xmlData=<Interviews> <row

    • Connection to other user

      Zoho Cliq handles sharing of Custom OAuth Connections that require individual user logins.

    • How to invite friends on other social media platforms to one of my group chats in arattai?

      Hello, I have formed chat groups in arattai. I want to invite my friends on other social media platforms like WhatsApp/ FB to one of my groups. Different friends would be invited to different groups. How to share an invite link of one of my groups to

    • Cliq does not sync messages after Sleep on Mac

      I'm using the mac app of Cliq. When I open my mac after it was in sleep mode, Cliq does not sync the messages that I received. I always have to reload using cmd + R, which is not what I want when using a chat application.

    • Set expiration date on document and send reminder

      We have many company documents( for example business registration), work VISA documents. It will be nice if we can set a expiry date and set reminders ( for example 90 days, 60 days, 30 days etc.,) Does Zoho workdrive provide that option?

    • Analytics : How to share to an external client ?

      We have a use case where a client wants a portal so that several of his users can view dashboards that we have created for them in Zoho Analytics. They are not part of our company or Zoho One account. The clients want the ability to have user specific,

    • Payroll and BAS ( Australian tax report format )

      Hello , I am evaluating Zoho Books and I find the interface very intuitive and straight forward. My company is currently using Quickbooks Premier the Australian version. Before we can consider moving the service we would need to have the following addressed : 1.Payroll 2.BAS ( business activity statement ) for tax purposes 3.Some form of local backup and possible export of data to a widely accepted format. Regards Codrin Mitin

    • Zoho Desk API - Send Reply to CUSTOMERPORTAL

      Hello! I'll try to send a reply to Customer Portal, But the response is 500 (INTERNAL_SERVER_ERROR in service response). {"Error":"{\"errorCode\":\"INTERNAL_SERVER_ERROR\",\"message\":\"An internal server error occurred while performing this operation.\"}"}

    • Python - code studio

      Hi, I see the code studio is "coming soon". We have some files that will require some more complex transformation, is this feature far off? It appears to have been released in Zoho Analytics already

    • Issue with open-rate reporting in Zoho Campaigns

      Hello, Since yesterday I’ve been experiencing an issue with the open-rate reports in Zoho Campaigns. The campaigns I send appear in the reports as if none of the emails have been opened, even though I know they have. To verify this, I replicated the campaign

    • Best practices for managing Project Charters, Business Case and RAID logs within Zoho?

      Hello everyone, I’m currently refining our PMO setup within Zoho Projects and I’m curious how others are handling high-level governance documentation. We’ve been using the standardized Project Charter, Business Case and RAID frameworks from projectmanagertemplate.com

    • Zoho Books Payroll

      How am I supposed to do payroll and pay my employees with Zoho Books? I think it's pretty strange that an accounting software doesn't have the ability to perform one of the most common functions in business; paying your employees. Am I missing something,

    • Is It Possible to Convert a Custom Module to a Quote?

      I recently created a custom module in our CRM environment for RFQs so that our sales team can submit quote requests directly in Zoho rather than by email/phone. This allows for a cleaner overall process, minimizing potential errors and potentially encouraging

    • Proposal: Actionable API Error Messages to Reduce Support Ticket Volume

      I've encountered a long-standing frustration with how Zoho Creator's API communicates errors to developers, and I'm hoping the Zoho team can address this in a future update. This issue has persisted for over 9 years based on community discussions, and

    • Allocating inventory to specific SO's

      Is there a way that allocate inventory to a specific sales order? For example, let's say we have 90 items in stock. Customer 1 orders 100 items. This allocates all 90 items to their order, and they have a back order for the remaining 10 items which could

    • Cliq iOS can't see shared screen

      Hello, I had this morning a video call with a colleague. She is using Cliq Desktop MacOS and wanted to share her screen with me. I'm on iPad. I noticed, while she shared her screen, I could only see her video, but not the shared screen... Does Cliq iOS is able to display shared screen, or is it somewhere else to be found ? Regards

    • Closing the Loop: Why Lookup Asymmetry is Harming Data Integrity in Creator

      TL;DR: Lookup fields allow users to add new related records inline via the "+" icon, but there's no equivalent ability to edit an existing related record without navigating away and losing form context. Adding a native "Edit" icon—with automatic User

    • Add the ability to Hide Pages in Page Rules

      Hi, We have Field Rules to show and hide fields and we have page Rules, but we can't hide a page in Page Rules so it isn't completed before the previous page (And then have the Deny Rules to prevent submitting without both pages completed), we can only

    • using the Client script on the load of the form if service no is empty means then i want to make issue relate to is Service

      using the Client script on the load of the form if service no is empty means then i want to make issue relate to field is Service if Purchae no is empty means then i want to make issue relate to is Purchase

    • Changes to the send mail Deluge task in Zoho CRM

      Hello everyone, At Zoho, we continuously enhance our security measures to ensure a safer experience for all users. As part of our ongoing security enhancements, we're making an important update on using the send mail Deluge task in Zoho CRM. What's changing?

    • Work Order wont mark as Completed

      I have a couple of work orders that won't mark as completed even when I've marked the Service Appointments as completed fully.

    • Item name special charaters <>

      Im trying to input speical characters such as < and > into item name and item description but comes up with following error: Invalid value passed for Item Name and Invalid value passed for Item Description How do i allow speical characters?

    • Zoho Analytics Dashboard - How to hide the user filter

      I am using the same dashboard template across different external clients and applying a user filter to the data by site URL. How can I hide the user filter in View Mode so the external client won't see the list of other clients in the drop-down menu?

    • Customer Parent Account or Sub-Customer Account

      Some of clients as they have 50 to 300 branches, they required separate account statement with outlet name and number; which means we have to open new account for each branch individually. However, the main issue is that, when they make a payment, they

    • Kaizen #229: Email-Deal Associations in Zoho CRM

      Hi All, Welcome back to another week of Kaizen! Emails are a core channel for customer communication in any CRM system. In Zoho CRM, emails can be associated with records across multiple modules. In this post, we will focus on email associations with

    • Action Required: Update Microsoft SQL Server Security Settings Before February 2026

      Dear Users, We recently deployed security updates in Zoho Analytics that inadvertently caused connection failures for a few customers using Microsoft (MS) SQL Server hosted on older Windows versions (Windows Server 2012, 2012 R2, and 2014). To restore

    • Contacts limit in basic vs standard - what counts? Are customers contacts?

      I’ve been using books for a number years for my small business. I only ever work with 20 clients at any given time. I do purchase services from a number of vendors to run my business, so there are some comtacts there too. I used to use the basic package,

    • Saving issue

      First problem I opened a MS word file in writer. after the work is done, it does not save instantly, I waited for like 10min and it still did not save. second problem When I save a file, then file gets saved as another copy. I just did save, not save

    • Automating Employee Birthday Notifications in Zoho Cliq

      Have you ever missed a birthday and felt like the office Grinch? Fear not, the Cliq Developer Platform has got your back! With Zoho Cliq's Schedulers, you can be the office party-cipant who never forgets a single cake, balloon, or awkward rendition of

    • Create Tasklist with Tasklist Template using API v3

      In the old API, we could mention the parameter 'task_template_id' when creating a tasklist via API to apply a tasklist template: https://www.zoho.com/projects/help/rest-api/tasklists-api.html#create-tasklist In API v3 there does not seem to be a way to

    • Ability to Set a Unified Tab Order/View for All Users in Zoho Projects

      Hello Zoho Projects Team, We hope you are doing well. We would like to submit a feature request regarding tab/menu organization in Zoho Projects. Current Behavior: The tab (module) order in Zoho Projects is user-specific. Each user (internal or external)

    • Task Order

      Hello! I've recently switched to Zoho Projects and a long time user of MS Project, Asana and LiquidPlanner (which has recently been purchased) and I'm running into a frustration I'm hoping someone can assist with. It has to do with how tasks are ordered

    • Automating CRM backup storage?

      Hi there, We've recently set up automatic backups for our Zoho CRM account. We were hoping that the backup functionality would not require any manual work on our end, but it seems that we are always required to download the backups ourselves, store them,

    • 2026 Product Roadmap and Upcoming Features

      This is your guide to what is coming in Zoho Vertical Studio throughout 2026. We’ll update this post throughout the year as items move from development to release, and as and when new initiatives are added. Once a feature is released, it will be reflected

    • Vendor legal and DBA names for USA users

      I would like to hear how Zoho Books users are handling DBA names in the vendor profile. If the Company name in the vendor profile has to be the legal name (line 1 of the W-9), whare are you entering the DBA name (the name that checks are made out to)

    • Zoho Books API invoice email bouncing with 'relaying-issues' error

      I have waited over 30 days for zoho books uk to assist with the following and i have had no replies or tickets erronously closed. The service has been terrible - very unlike zoho! So i am raising this here hoping that a community member can assist: Hello,

    • Stop the Workarounds: We Need Native Multi-Step Forms

      After over 17 years of community requests, I'm hoping the Zoho team can finally address the lack of native multi-page form support in Zoho Creator. This has been one of the longest-standing feature requests in the community, with threads spanning nearly

    • Product Updates in Zoho Workplace applications | January 2026

      Hello Workplace Community, Let’s take a look at the new features and enhancements that went live across all Workplace applications for the month of January. Zoho Mail Zoho People Notifications preview in Zoho Mail Notification emails from Zoho People

    • How do i setup default values for few fields

      We have few fields in CRM like rate of return, type etc - they can be picklist and standard inut fields. picklist we have choice to set default value. but how do we default some value in input type of fields?

    • We know the company but not the contact

      We are fairly new to Zoho, part of our marketing stack is we use products like lead feeder to identify which companies are visiting our site. We are able to match this data to salesiq but cannot find a way to add a company name to the salesiq visitor

    • Next Page