Audit Log: Detailed View and Export for Better Tracking
Audit log tracks all the events or actions performed by the users and displays them in a sequential order.
By default, all users who have admin access can view the audit log.
By default, all users who have admin access can view the audit log.
We have added new features to the audit log that will enhance the user experience and provide more flexibility in managing user data.
- Audit Log is available for the Contacts and Accounts modules, along with existing modules such as Workflows, Blueprints, Agents, Departments, Assignment Rules, and Custom Modules.
Admins can now track the changes and actions performed in these modules to gain more visibility.
- Detail view of the audit log to view and analyze the logs.
If the admin wants more clarity on an entry, then clicking on a specific record will provide information such as the entity name, department, action performed, and date and time.
- Audit log can be exported as a CSV file for future reference.
For more information, please refer to the help doc Monitoring Audit Log.
This feature is now available for all users across data centers.
Regards,
Akshaya. B | Zoho Desk - User Education