We are happy to announce that you can now integrate your Zoho Desk account with Zoom Meeting. The integration bridges the gap between digital communication and human connection, empowering teams to deliver timely support when it matters the most.

This integration provides an effective way to:

• Conduct real time discussions with customers

• Collaborate on complex issues instantly

• Provide improved customer experience

• Maintain detailed communication record

• Provide personalised support to the customers
  
  

Resolve issues faster with Zoom Meeting  

Zoom Meeting is a widely used cloud- based platform designed for virtual communication through video, audio, and chat. It enables users to host interactive discussions, share screens and files, and collaborate through an easy to use interface.

When a customer raises a ticket that requires a detailed walkthrough or troubleshooting, the support agent can schedule or start a Zoom Meeting directly from the ticket interface. The customer can be invited immediately or a meeting can be scheduled at a convenient date and time without switching between applications.

Once the meeting ends, all the details including the Duration, Link, Meeting ID, Password, Participants, and the link to the Meeting Recording are automatically recorded in the ticket under the Conversations tab for future reference.

Kindly refer to the help doc: Integrating Zoho Desk with Zoom Meeting for more information.  

PM: @Selva Muthu 

Regards,