Communication unifiée et contextuelle avec Zoho One

Bonjour à tous,

Dans cet article, vous allez voir comment Zoho-One vous permet de rester productif et vous aide à gèrer une communication unifiée et contextuelle.

      La communication efficace et contextuelle est un outil essentiel pour être productif. La communication dans une entreprise est protéiforme et dépend du sujet abordé. Surtout avec le télétravail, les gens se sont inscrits sur les différentes applications pour rester en contact avec leurs collègues. Par exemple, les groupes tchat permettent de discuter ou de s'organiser, ou des longs fils d'e-mails, qui parfois ne traitent même plus de l'objet de la communication.

Communication unifiée et contextuelle

      Chaque communication a un sujet différent, ainsi : le moyen de communication utilisé doit être cohérent avec le l'objectif et être efficace. La communication par e-mail ne crée que les empilements des e-mails et parfois on perd l'objectif de la communication. Zoho One vous offre Cliq, un service de messagerie unifiée qui fournit une conversation textuelle pour les personnes, les groupes et les canaux, les appels audio et vidéo pour les personnes et les groupes sur tous les appareils, et même le partage d'écran. Cliq est intégré à chaque application Zoho, vous pouvez ainsi communiquer de façon contextuelle et unifiée avec les collègues appropriés, afin d'effectuer un travail et améliorer la productivité.

Cliq à partir du tableau de bord de Zoho One

Cliq depuis le CRM dans Zoho One

Cliq dans Projects dans Zoho One

Cliq depuis le WorkDrive dans Zoho One

      Avec Cliq, Zoho One vous permet de communiquer sans basculer entre les applications Zoho One. Cliq vous permet de centraliser tous vos communications. Il vous permet de partager les fichiers, les images, les morceaux de code avec vos collègues en gardant tout sur un même niveau. Les différents canaux de communications dans Cliq, que ce soit au niveau de l'organisation, au niveau de l'équipe, au niveau personnel ou même hors de l'organisation permettent de garder le contexte de la discussion. Par exemple : vous pouvez créer un groupe d'annonce au niveau de l'organisation pour publier des informations au travers de l'organisation. Cliq vous permet de modifier l’accessibilité d’un canal en utilisant les autorisations pour donner accès selon un but ou un groupe spécifique.

      Les autres fonctionnalités tels que le partage d'écran, les appels audio ou les appels vidéo de Cliq vous permettent de communiquer en temps réel et d'une manière efficace mais également améliorer votre productivité. Partager des fichiers est une activité régulière dans une organisation et l'e-mail n'est plus la seule façon. Avec Cliq, le partage de fichiers devient plus simple que jamais. Vous partagez les documents que ce soit depuis votre bureau ou WorkDrive - une bibliothèque de documents Zoho. Cliq supporte tous les formats de fichiers comme, docx, pdf, png, etc. Avec les émoticônes et GIF, Cliq rendra vos conversations intéressantes et amusantes. Le tableau blanc intégré dans Cliq vous aide à partager vos idées en temps réel et à gérer des discussions fluides et transparentes.

      Taz est un chatbot, assistant personnel interne conçu pour vous aider dans vos tâches. Intégrez Taz dans des conversations simples ou de groupe, et il vous rappellera les événements du calendrier, notifications automatiques de partage des fichiers mais aussi la planification des réunions avec tous les membres d'une conversation de groupe.

      Avec Zia, l'assistante intelligente de Zoho One, vous pouvez effectuer des recherches dans des conversations individuelles ou de groupes.

      L'application mobile Cliq fonctionne parfaitement sur tous les principaux appareils pour assurer la synchronisation de la collaboration en équipe où que vous soyez.

      Cliq, le service de messagerie unifiée de Zoho One, permet à vous et à votre équipe, de communiquer d'une manière plus efficace, contextuelle et vous rendra plus productif, le tout depuis une plateforme unique !

N'hésitez pas à nous partager votre avis en commentaire,

L'équipe Zoho France

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