Conta META desativada. Problema no uso do CRM Zoho e SalesIQ.

Olá,

Habilitei um número Whatsapp no SalesIQ em Agosto/2025 com sucesso.

Agora concluí a configuração do Zoho CRM e ao habilitar o Whatsapp, descobri que a conta META foi desativada:

Configurar CRM -> Canais -> Mensagem de negócio -> WhatsApp

Você não pode continuar com esta operação porque sua conta do WhatsApp Business está restrita no momento. Para continuar, selecione outra conta do WhatsApp Business ou acesse a Página Inicial do Suporte para Empresas para resolver qualquer problema com sua conta.

Abri uma solicitação de revisão 21/11 com prazo de 24h pra retorno. A conta permanece desativada em 24/11, sem retorno do MOTIVO.

Tentei abrir um novo pedido de revisão...

O suporte zoho não conseguiu me auxiliar. Isso me impede o uso do CRM e do SalesIq.

A única razão que consigo imaginar para o problema, é ter criado um novo Portfolio Empresarial (1).

Consigo transferir o número para o Portfolio Empresarial (2)? Como saio dessa situação?

 

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