Knowledge Base - Word of the day #24

Knowledge Base - Word of the day #24

A knowledge base is a digital repository where a company stores all of their support documents, and which is accessible to customers, prospective customers and employees. Through a successfully managed knowledge base a company can improve customer support practices by increased self service, which in turn leads to lower support costs and increased customer lifetime value.

Here's an article about creating knowledge-base.

Check out few community discussions on knowledge base.

Watch this overview on Knowledge base:

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