Remembrance Day to Remember – Recalling Values

The phrase “at the eleventh hour” refers to the 11th hour of the 11th day of the 11th month in 1918, when the hostilities of World War I came to an end—but it still holds meaning today.

Remembrance Day (Veterans Day in the US) is observed on November 11 to honor and pay tribute to the brave veterans who have served or made the ultimate sacrifice in the military for their nations.

​

This Remembrance Day, let us remember the veterans who dedicated their lives to service for their countries. Veterans embody the values of selflessness, courage, and integrity. They chose to live for something greater than themselves, remaining devoted to their nation, their people, and the hope of a brighter future.

Drawing inspirations 

Teamwork

For veterans, staying together physically and mentally can mean survival. In war zones and camps, unity kept them strong and helped them fight together for their nation. Their spirit of teamwork can inspire us in how we collaborate today.

Selfless service

During their service, veterans put their own lives on the line so that others could live freely. Their actions remind us of the power of serving others before ourselves.

Adaptability

No matter how difficult or unpredictable the terrain, veterans learn to adapt. They face challenges with resilience and determination until they achieve victory or peace.

Making every moment count

On the battlefield, every moment counts. Every move is calculated and made with care to protect their team and the civilians around them while accomplishing their mission. These experiences teach us to appreciate time, act mindfully, and make every effort count.

Keeping your composure

Even in the most stressful situations, veterans train their minds and bodies to remain composed. Their calmness under pressure allows them to make sound decisions when it matters most.

Remembering the stance

Veterans undergo training to be ever-ready: to guard, protect, and act with purpose. Eventually, their values are inculcated into their lives. Their discipline, fitness, and mindfulness remind us to stay prepared, focused, and responsive in our own roles.

The challenges 

While we can proudly speak so much from the outside, the life of a veteran is not an easy road. They often miss home, important moments, and time with their families. They miss the rhythm of regular life and cannot take a break because their duties require them to remain alert.

When their service ends, veterans return home to a new chapter of life, one that brings the challenge of readjusting to daily routines. Some veterans may face health or emotional difficulties as they transition back, yet their discipline and strong values help them find balance and strength again.

To every veteran, we want to say: we honor you, we are proud of you, and we are grateful for your courage and dedication. We hope that through care, support, and community, every veteran finds comfort, healing, and peace.

Lessons for customer support  

The life of a veteran can be extremely challenging. Yet, customer support has many lessons to learn from the lives of our dear veterans.

The life of a veteran teaches us invaluable lessons that can shape our approach to customer service. Stay adaptive to change, and train your mind to remain focused and alert.

When customers share their challenges, treat their problems as your own by listening with compassion and offering thoughtful solutions. Zoho Desk empowers agents with essential features to keep them positive, supportive, and effective in every interaction, such as Zia's reply assistance, which helps agents generate empathetic responses.

The notifications center on the top-right of the Zoho Desk page helps by notifying you of tickets in which you've been mentioned and email failures. The announcements icon keeps you on track with new features and product upgrades. This ensures you stay updated and can easily adapt to changes. Turn every interaction with a customer into a meaningful experience.

As a customer support representative, challenges will come your way. Remember, you can work with your team and leverage the available technology to deliver results for your customers.

Let us be the guardians of our customers’ trust, just as veterans have been guardians of our nation. As we honor them today, let us carry their values forward with gratitude in our hearts and excellence in our service.

P.S.: In honor of the veterans you know, please share a life lesson you've learned (in the comments) that has helped you in your profession.

• Topic Participants

• Lydia | Zoho Desk

  

• Ram Freedman

  

• Sticky Posts

• Register for Zoho Desk Beta Community

  With the start of the year, we have decided to take a small step in making the life of our customers a little easier. We now have easy access to all our upcoming features and a faster way to request for beta access. We open betas for some of our features

• Share your Zoho Desk story with us!

  Tell us how you use Zoho Desk for your business and inspire others with your story. Be it a simple workflow rule that helps you navigate complex processes or a macro that saves your team a lot of time; share it here and help the community learn and grow with shared knowledge. 

• Tip #1: Learn to pick the right channels

  Mail, live chat, telephony, social media, web forms—there are so many support channels out there. Trying to pick the right channels to offer your customers can get pretty confusing. Emails are most useful when the customer wants to put things on record. However, escalated or complicated issues should not be resolved over email because it's slow and impersonal.  When you need immediate responses, live chat is more suitable. It's also quick and convenient, so it's the go-to channel for small issues. 

• Welcome to Zoho Desk Community - Say hello here!

  Hello everyone! Though we have been here for a while, it’s time to formally establish the Zoho Desk Community; we’re really happy to have you all here! This can be the place where you take a moment to introduce yourself to the rest of the community. We’d love to hear all about you, what you do, what company or industry you work for, how you use Zoho Desk and anything else that you will like to share! Here’s a little about me. I am Chinmayee. I have been associated with Zoho since 2014. I joined here

• Webinar 1: Blueprint for Customer Service

  With the launch of a host of new features in Zoho Desk, we thought it’ll be great to have a few webinars to help our customers make the most of them. We’re starting off with our most talked about feature, Blueprint in Zoho Desk. You can register for the Blueprint webinar here: The webinar will be delivered by our in-house product experts. This is a good opportunity to ask questions to our experts and understand how Blueprint can help you automate your service processes. We look forward to seeing

• Recent Topics

• number auto generate

  There is a basic need for a function to auto generate numbers. Presently the help pages layout several confusing and non-working ideas. You will not get my subscription without a simple auto number function.

• Mailbox delegation - A secure way to enable collaboration

  Admins often encounter scenarios where a user needs another team member to access and manage their mailbox during extended leave, role transitions, or while handling high email volumes. In such situations, ensuring business continuity without sharing

• Service currently unavailable

  The Zoho Mail Webmail is working, the Mail Admin Console is not: "Our service is temporarily unavailable, please try after sometime." How long must I wait to retry? edit: To add to this, the Webmail is not working 100% - I can open mail in the inbox,

• Email Opt Out Question

  Has the problem where if a customer is emailed opt out prevents you sending standard emails? For me this feature is simply to stop any email marketing and should not block people from receiving emails via Zoho mobile, which makes no sense.

• Rich-text fields in Zoho CRM

  Moderation Update: During the initial release of Rich Text fields, it was supported only in the Enterprise and Ultimate editions. We have gradually extended Rich Text fields to all the paid editions of Zoho CRM. Hello everyone, We're thrilled to announce

• incoming mails not received

  incoming mails not received

• Power up your Kiosk Studio with Real-Time Data Capture, Client Scripts & More!

  Hello Everyone, We’re thrilled to announce a powerful set of enhancements to Kiosk Studio in Zoho CRM. These new updates give you more flexibility, faster record handling, and real-time data capture, making your Kiosk flows smarter and more efficient

• FSM- are we getting there

  We have now tried the FSM a couple of times. We have been defeated on the offline access. As you can imagine the enginner needs to know the customers details, the job and the equipment. This needs to be cache. Is it yet? Plus Our engineers do multiple

• Agents in Homepage

  Hello all, Your agents do useful work. They find things like important leads, deals, and updates for you. But until now, you could not see any of this on your Home page. To check what an agent had found, you had to open the agent on its own, away from

• How can I get quantity number for each item from collection ?

  How can I get quantity from sub form in another form when I fetch data get it in collection  ​

• Updates on Report Panel Selection Customization

  Zoho Dev Team, I would like to check if we have updates on Search Panel selection list. And if we can finally select a few instead of going to the list.

• Global search

  Hi! I think it would be great to have a global search that would give you results from all records of a database, no only for a single field of a single form as we have now. Thanks!

• Lightbox Pop-up form

  I would like to embed my form using the lightbox pop up. I don't want it to load automatically. I want it to load when some clicks the button. I can see this option, however when I use the "show pop-up launch button" on the website, the button automatically

• Format print pos

  can anyone help me create a format to print in thermal pos format as epson t20ii printer

• Getting the Record ID of a form once it is submitted - so that form can be edited later

  In Zoho Forms, where can I access the record ID of a form once the form is submitted? - Record ID is not available in webhook payloads - It is not available to form fields, including in formulas - It is not available as a parameter in a thankyou page

• Tip#51: Use Nested Picklists for cleaner forms

  Are you looking for a dropdown field that branches out with multiple child options? Zoho Sprints supports Nested Picklist where you can create a parent-child relationship to navigate the users seamlessly with the required options. This ensures that the

• #19 The Easier It is to Pay, the Faster You Get Paid

  In our previous post, we looked at recording offline payments to keep your books accurate. But what if you could eliminate that manual step altogether? Imagine sending an invoice where your customer doesn't have to copy your bank details, switch between

• All new Address Field in Zoho CRM: maintain structured and accurate address inputs

  Availability Update: 29 September 2025: It's currently available for all new sign-ups and for existing Zoho CRM orgs which are in the Professional edition exclusively for IN DC users. 2 March 2026: Available to users in all DCs except US and EU DC. 24

• Mass Email: Individual or Bulk?

  Can anyone confirm that the mass email feature sends as an individual email or as bulk? I'm curious to know what a mass email header looks like.

• How do I add our corporate fonts to campaign template?

  We have developed a custom campaign template in Zoho Campaigns. Unfortunately there is such a small option of fonts by Zoho default. We need to add our 2 corporate fonts so that our campaigns are in line with our brand. How do we do this?

• Export current view on timesheet bug?

  When you export current view on timesheet, which is a welcome change, it states: Only the current view with its visible columns will be exported from Zoho Books in CSV or XLS format.". However when this is done, the current view is not fully exported.

• What's New in Zoho Invoice | April – June 2026

  Hello everyone! We're back with the latest updates and enhancements we've rolled out in Zoho Invoice from April to June 2026. Here's what's new this quarter: Connect Zoho Invoice to AI Using Zoho MCP Customize Accessibility Preferences Attach Annexure

• Marketing Tip #38: Increase order value with free shipping thresholds

  Free shipping is one of the easiest ways to nudge customers to spend a little more. Instead of offering free shipping on every order, set a minimum order value customers need to reach. This encourages shoppers to add one more item to their cart, which

• Integration between Zoho Creator & Zoho Projects?

  Hie , Integration between Zoho Creator & Zoho Projects? Is that possible if yes then How??

• Zoho CRM's Old User Interface is set for EOL - Deadline and What to Expect

  Hello Everyone, We are nearing the completion of enabling the Next Gen UI for users as announced in this post. The Next Gen UI introduces CRM For everyone with an improved workspace experience housing features like Teamspaces, Team Modules, enhanced views,

• Error AS101 when adding new email alias

  Hi, I am trying to add apple@(mydomain).com The error AS101 is shown while I try to add the alias.

• Improved Email Management: More control over outgoing email delivery in Zoho Creator

  Hello everyone, Managing how your Zoho Creator applications send emails just got a whole lot more powerful. We've completely revamped the Email Management feature to give you greater flexibility, better deliverability, and deeper control over your outgoing

• Send a converted Contact or Deal back to Leads using the Restore Lead extension for Zoho CRM

  Hello everyone, This comes up more than people expect: a Lead gets converted into a Contact, and sometimes a Deal along with it, because at the time it looked ready. Then the situation changes the opportunity turns out to be much further off than expected,

• Marketer's Space: Make your emails more engaging with polls and surveys

  Hello Marketers! Welcome back to Marketer's Space. This week, we're looking at two features that can turn a one-way email blast into an actual conversation: polls and surveys. Why to use polls and surveys? Most emails go out and you hear nothing back.

• DYK 9: Dependent Layout Rules

  Did you know that you can configure dependent fields in Task and Issue Layouts? In a project, tasks and issues vary in nature and so do the fields needed for each. Displaying relevant fields and values keeps the layout organised and ensures necessary

• Error when connecting zoho projects mcp to Claude

  When trying to connect zoho projects mcp through cloude, I am redirected to zoho login page, and then after adding my registered email I receive this error: Error while Initiating OAuth Invalid server url. Kindly re-verify oauth url from metadata and

• Item image on document

  I know what I am asking may not be possible, but I will ask anyway, maybe I will get lucky, and someone else is doing it. My business is based on special orders only from various online stores. When I send a quote to a client, I generate a separate quote

• Cash Recipt

  You can not receive cash more than 10000 from one party in a day and two lakh in a year. In statement you can't differentiate cash or bank receipt. zoho does not support this

• MCP > Creator connection failing with Claude

  I'm trying to get claude to access any of my Zoho Creator apps and it keeps failing. I have enabled all tools for creator and ensured in claude settings that everything is authorised. Here is what claude says : Unfortunately, the error messages I'm receiving

• Zoho Analytics Aggregates

  I have the attached report that lists Jobs and I want to aggregate the totals of Total Budgets, Total Bills and Difference for each Construction Stage. Can anyone tell me how I aggregate them?

• Customer/Vendor Portal session duration - can it be extended?

  Hi all, We'd like to know how long the login session lasts for the Customer/Vendor Portal in Zoho Books, and whether there's any way to extend it (either through settings or via support/API). Right now this is causing a pretty poor experience for our

• is it possible to adjust the date field to show Monday as a first day

  Hi, Is it possible to adjust somewhere the date field, so the first day of the week is Monday (instead of Sunday)? Thank you! Ferenc

• Last Name Required

  Is there a way in CRM with the last name field to make it not mandatory? We are taking leads from a web form created in ZoHo CRM Form builder Form fields for this specific form are: First Name E-Mail Question/Comment Previously when using another form

• Cannot receive emails

  Sent one days ago still no feedbacks, cannot call customer services number

• Rating system button not translated to Spanish + "Done"

  I've run into a issue with the new system for rating support interactions when the chat is ended: Missing Spanish translation: The button is still showing in English as "Done," even though the interface language is set to Spanish. It should display something

• Next Page