Manage your social media messages from a single shared inbox

Are you tired of jumping between apps or browser tabs to reply to your business's Facebook and Instagram DMs? Handling customer messages on social media might seem simple, but switching between multiple platforms can easily lead to lost messages, duplicate replies, or missed conversations. Plus, spending too much time toggling between apps eats into your day and leaves important tasks waiting.

With Zoho TeamInbox’s multichannel shared inbox, you can connect your email, WhatsApp Business, Telegram, Instagram, and Facebook channels all in one place. This means you and your team can see and respond to every message from one shared inbox, no matter where it came from. Managing your business’s social media DMs alongside other channels is seamless and saves you time.

Connect your Social media channels to Zoho TeamInbox

Connect Facebook Messenger channel:
A Facebook channel allows you to view and manage customer conversations from Facebook messages alongside emails and other communication channels within your shared inboxes. 

Steps to configure a Facebook channel

1. Log in to Zoho TeamInbox.
2. Click the Plus icon on the left pane and select Channel > Shared Channel.
3. Provide a name for your channel and select an inbox from the drop-down list for this channel.
4. Select Facebook as the channel type to create the channel. Click Next.
5. The Facebook authentication pop-up box will appear. Once your credentials have been verified, your Facebook business page name will be displayed.
6. Select the authorized Facebook page and click Create.
7. If you want to add another Facebook account, choose Switch Account.
8. Verify your new account, select your business page, and click Create.

Once the channel is set up, you’ll be able to access it for the selected inbox. The inbox members will be able to view and respond to Facebook messages along with other channels.

Note: You can create a Facebook channel only for shared inboxes, not personal inboxes.

Click here to learn more about creating a Facebook channel in Zoho TeamInbox.

Connect Instagram channel:
Creating an Instagram channel with Zoho TeamInbox will bring all of your Instagram direct messages to the selected inboxes alongside your emails.Please note that you cannot use personal Instagram accounts, creator accounts, or professional Instagram accounts that aren’t associated with Facebook pages to set up channels in Zoho TeamInbox.

Steps to create an Instagram channel

1. Log into Zoho TeamInbox.
2. Click the Plus icon from the left pane and select Channel > Shared Channel.
3. Pick a name for your channel and select an inbox from the drop-down list for this channel.
4. Select Instagram as the channel type to create the channel. Click Next.
5. The Facebook authentication pop-up box will open. Enter your credentials and click Log in. Once authenticated, your Instagram channel along with your inbox name will appear.
6. Select the authorized Facebook page that is associated with your professional Instagram account and click Create.
7. If you want to add another Facebook account for the Instagram channel, choose Switch Account.
8. Verify your new account, select your business page, and click Create.
   

After setting up your Instagram channel, you can access it through the designated inbox, where members can view and reply to Instagram direct messages.
Note: You can create an Instagram channel only for shared inboxes, not personal inboxes.

Click here to learn more about creating an Instagram channel in Zoho TeamInbox.

Ready to simplify your business messaging? Set up your favorite social channels in Zoho TeamInbox today. With everything in one view, you’ll reply faster, save time, and give customers a seamless experience. Got ideas for topics you want us to explore next? Share them with us in the comments! 

If you haven’t tried Zoho TeamInbox yet, sign up today and start your free trial.

• Topic Participants

• Neha Kumari

  

• Recent Topics

• Latest updates in Zoho Meeting | Calendar view, Zia integration with OpenAI, edit the recurring pattern in a recurring meeting, device error notifications revamp, and more.

  Hello everyone, We’re glad to share a few updates and enhancements in Zoho Meeting, including the Calendar view, being able to edit the recurring pattern in a recurring meeting, revamped device error notifications, and other enhancements that you’ll find

• New enhancements in the latest version of the Zoho Meeting Android mobile app.

  Hello all, In the latest version of Zoho meeting Android mobile app (v2.2.6), we have brought in support for the below enhancements. Close account: Now users will be able to close their Zoho account directly from the app. Unmute toast message: If a user

• Share material, Lock Meeting and revamped feedback UI in the latest version of the Meeting iOS app.

  Hello all, In the latest version of the Zoho Meeting iOS mobile app (v1.6), we have brought in the below enhancements. Share material in meeting: We have introduced share material during meeting that allows participants to view supported materials such

• Latest updates in Zoho Meeting | New chat feature between an organizer and co-organizer in webinars, recording consent for webinar co-organizers and attendees in the Android app, and more.

  Hello everyone, We’re excited to share a few updates for Zoho Meeting. Here's what we've been working on lately: A new chat feature between an organizer and co-organizer in webinars, recording consent for webinar co-organizers and attendees in the Android

• Latest updates in Zoho Meeting | A new Files tab to manage all your PDFs, PPTs, Video files and recordings, live transcription , ability to lock settings and adaptive echo cancellation.

  Hello everyone, We’re excited to share a few updates for Zoho Meeting. Here's what we've been working on lately: A new Files tab to manage all your PDFs, PPTs, Video files and recordings, live transcription during sessions, ability to lock settings and

• Latest updates in Zoho Meeting | Meeting Rooms , Pin video feeds and customize from and reply-to email addresses

  Hello everyone, We’re excited to share a few updates for Zoho Meeting. Here's what we've been working on lately: Introducing Zoho Meeting Rooms, an immersive solution for teams to connect over virtual meetings in video conference rooms. You can also pin

• Latest updates in Zoho Meeting | New top bar video layout, a revamp of our in-session settings and now import webinar registrations with a CSV file

  Hello everyone, We’re excited to share a few updates for Zoho Meeting. Here's are some of them : We have moved audio, video, virtual background and preferences under a single settings pop-up for better user navigation. You can now upload a CSV file containing

• Important update: Changes in email sender policies

  Hello, This is to announce important changes to email sender policies from Google that may impact your use of Zoho Meeting. Restriction on public domains Effective February 1, 2024, Google is implementing policies that will affect the configuration of

• Camera access

  My picture doesn't appear in a group discussion. (The audio is fine.) The guide says "Click the lock icon on address bar," but I can't find it. Advise, please

• Chat for webinar session, schedule meeting session for 24 hours - Zoho Meeting iOS app update

  Hello, everyone! In the most recent iOS version of the Zoho Meeting app, we have introduced the chat functionality for the webinar session. To access this feature, the Organizer should have the 'Public chat' option enabled on the Zoho Meeting desktop

• Invoice Copy 2005116990189

  Please provide the invoice for the trancaction 2005116990189

• Darshan Hiranandani About

  Hi, I’m Darshan Hiranandani, a dedicated software developer with a strong passion for creating efficient and user-friendly applications. With a degree in Computer Science and several years of experience in the tech industry, I specialize in full-stack

• Latest update in Zoho Meeting | On-demand webinars

  Hello everyone, We’re excited to introduce our new on-demand webinar feature, you can now provide pre-recorded sessions that your audience can access immediately, no need to wait for scheduled sessions. Benefits of On-demand webinars : Scheduling flexibility

• Zoho Meeting iOS app update - Join breakout rooms, access polls, paste links and join sessions, in session host controls

  Hello, everyone! In the latest iOS version(v1.7) of the Zoho Meeting app, we have brought in support for the following features: Polls in meeting session Join Breakout rooms Paste link in join meeting screen Foreign time zone in the meeting details screen.

• Zoho Meeting app update.

  Hello, everyone! In the latest Android (v2.3.7) and iOS (v1.7.1) versions of the Zoho Meeting app, we have brought in support for the following features: Report Abuse option. WorkDrive integration. Report Abuse option You can now report to us any deceptive

• Zoho Meeting Android app update - v2.4.0

  Hello everyone! We are excited to announce that we have brought in support for the following features in the latest version of the Zoho Meeting Android app(v2.4.0): 1. Start Personal Meeting Rooms 2. Revamp of the schedule meeting screen and meeting details

• Introducing Zoho Desk integration and a few minor enhancements

  Zoho Desk Integration We've now introduced an integration between Zoho Meeting and Zoho Desk to efficiently manage meeting-related customer inquiries. With this integration, you can track, respond to, and resolve meeting-related tickets directly from

• Zoho Meeting iOS app update: Hearing aid, bluetooth car audio and AirPlay audio support.

  Hello everyone! We are excited to announce the below new features in the latest iOS update(v1.7.4) of the Zoho Meeting app: 1. Hearing aid support: Hearing aid support has been integrated into the application. 2. Bluetooth car Audio, AirPlay audio support:

• Zoho Meeting Android app update: Breakout rooms, noise cancellation

  Hello everyone! In the latest version(v2.6.1) of the Zoho Meeting app update, we have brought in support for the following features: 1. Join Breakout rooms. 2. Noise cancellation Join Breakout rooms. Breakout Rooms are virtual rooms created within a meeting

• iOS 12 update: Introducing autofill passwords and Siri Shortcuts in Zoho Vault

  With this iOS 12 release, Zoho Vault users can now autofill usernames and passwords on Safari and other third-party apps. Users can enjoy a seamless login experience to their everyday apps without compromising security and also access passwords stored in Zoho vault with Siri Shortcuts by adding personalized phrases. How to enable autofill password on your iOS device? First, you need to update your device to iOS 12.  Apple recommends you to take a backup before you update your device to the latest

• Zoho Vault: A look at what's new for iOS, iPadOS, and macOS

  Hi everyone, At Zoho Vault, we constantly aim to improve your security experience. Based on both internal and external feedback, we have recently rolled out updates across our iOS, iPadOS, and support for macOS platforms. Introducing the desktop app for

• Biometric Access Support on Zoho Vault Desktop App

  Is there any plans to add biometric authentication (fingerprint, face recognition) for Vault desktop apps (Windows/macOS) to enhance security and ease of access. I would love to hear other members view on this

• Free webinar: Learn the benefits of migrating to Zoho Vault's new interface

  With remote work becoming more and more common across the globe, productivity and time management are now pivotal concerns for every organization. With the number of business applications employed by companies constantly increasing, a password manager like Zoho Vault saves a lot of productive hours for your team. Vault's new interface has been carefully designed to address these pressing needs, helping users increase their productivity while improving their overall online experience.  This July,

• Free Webinar: An exclusive live Q&A session with the Zoho Vault team

  As 2020 draws to an end, we're closing out a year that has seen drastic changes all around the world. Many businesses have adopted cloud solutions and a remote work culture for the first time, and this has given rise to newer cyber risks and threats that

• Why passwordless authentication should be your top security project for 2021

  Hello users! We know that nobody likes to remember passwords, yet they form an indispensable part of our lives. Many of us working with any kind of technology today manage numerous passwords for personal and business accounts. With the widespread adoption

• Free Webinar: See why Zoho Vault is the best alternative to LastPass

  When LastPass was acquired by LogMeIn in Oct 2015, we expressed our genuine concern about how this would change the LastPass business model and how customer trust would transfer from one company to another. As we suspected, LastPass doubled their pricing

• Managing cyber threats when working remotely | A Customer Survey Report

  The nearly universal adoption of remote work has changed the way businesses function. Globally, enterprises continue to work to find new ways to make life easier for employees working remotely. However, a commonly cited concern has been the lack of cybersecurity

• World Password Day: 5 interesting facts about passwords

  It's World Password Day: that time of the year when we talk about password hygiene and the importance of safe password management. World Password Day is observed on the first Thursday of every May, and this year, we'd like to talk about some of the most

• Free Webinar: Go passwordless in 2022 with Zoho Vault

  Passwords have long been the preferred authentication method, largely due to their universal appeal. While they're easy for people to use and implement, they're also convenient for hackers to exploit. Reports from 2021 state that weak and stolen passwords

• Myki has announced EOL for its services | Learn why Zoho Vault password manager is the best alternative

  Hello Myki users,   Myki has announced end-of-life for its Teams, MSP, and GUARD services, after being acquired by JumpCloud. In their recent announcement, Myki stated that they will be removing their apps and extensions from the respective stores, turning

• Join our exclusive meetup with Zoho's Real Estate community

  Hey there, The Zoho Vault team is conducting a meetup for all real-estate users from Zoho. During this session, we will be discussing the need for secure password management and how Vault can help you and your clients safely protect passwords and other

• Free webinar: A quick walkthrough of Zoho Vault and major updates in 2023

  Managing passwords is crucial for all businesses. You can securely store, share, and manage passwords effectively from anywhere with Zoho Vault. We have introduced several new features in 2023 to offer the best online experience for our users. Join our

• Free webinar: Why a password manager is a “must-have” for everyone in 2024

  In the past decade, we've witnessed numerous cybersecurity breaches globally, with a significant portion resulting from the "it won't happen to me" mindset. Shockingly, in 2023, 86% of breaches involved weak and stolen passwords. Password hygiene is crucial

• Zoho Vault - Webinars 2023 - Video Recordings and Slide Decks

  Hello, We wanted to offer a consolidated list of Zoho Vault webinar resources from 2023. Therefore, we're putting together a list that includes links to our webinar recordings and slide decks for easy access. Webinar Video recording Slide deck Getting

• Free webinar: ‌Focal point: Building a financial ecosystem with Zoho Vault and Zoho Workplace

  Hi everyone! Cyber threats against the financial sector are escalating. In the last two decades, nearly one-fifth of reported incidents targeted financial institutions, causing $12 billion in direct losses. Cybercriminals are becoming more sophisticated,

• New features in Zoho Vault

  We’re thrilled to introduce a wave of powerful updates in Zoho Vault, designed to enhance security, streamline workflows, and improve your overall experience. Let’s dive into what’s new! Folder creation restrictions Limit who can create folders in your

• Join our World Password and Passkey Day expert Q&A 2025

  Hey everyone! World Password and Passkey Day is almost here, and there's no better time to talk about something we all rely on daily—secure authentication. Did you know that a staggering 60% of hacking-related breaches are tied to weak or stolen passwords?

• Dashlane discontinued its free plan: Here's why Zoho Vault's free plan is worth the switch

  Hey everyone, Dashlane password manager has officially announced that its free plan will be discontinued starting September 16, 2025. This change means that current free users will need to either upgrade to a paid subscription or export their data and

• Introducing SecureForms in Zoho Vault

  Hey everyone, Let’s face it—asking someone to send over a password or other sensitive data is rarely straightforward. You wait. You nudge. You follow up once, twice—maybe more. And when the information finally arrives, it shows up in the worst possible

• Clickjacking: Zoho Vault's Response

  Issue: Password manager browser extensions are found to be vulnerable to clickjacking security vulnerabilities that could allow attackers to steal account credentials, TFA codes, and card details under certain conditions. Reported by: Marek Toth, Independent

• Next Page