Updates to Department and Agent APIs Will Be in Full Effect Soon

Updates to Department and Agent APIs Will Be in Full Effect Soon

In  one of our previous posts, we had mentioned that the  associatedAgentIds key will be deprecated from the response to the  Get all departments API. 

We would like to inform you that this omission will be fully in effect from the upcoming hotfix. 

Here's a quick recap of the earlier announcement:
  • The response to the Get all departments API will no longer contain the associatedAgentIds key.
  • The response to the Get a department API will contain the key. 
  • The Get all departments and List all agents APIs will support the from and limit parameters. The default value of limit is 10 and the maximum value allowed is 200.
  • Failing to define the limit parameter would lead the API to consider the default value for the parameter.

We request you to update your code to accommodate these changes, as soon as possible.