Zoho Backstage January 2026 Updates: Lead Controls, Ticket Group Links & QR Enhancements

Zoho Backstage January 2026 Updates: Lead Controls, Ticket Group Links & QR Enhancements

Welcome to 2026! If you thought last year was big, buckle up. We’re stepping into this year with a singular focus: unimaginable growth, elite scalability, and performance benchmarks that leave the old ways of event management in the rearview mirror.
 
As we entered 2026, we found ourselves asking familiar questions. Should we...
  1. Focus on building brand-new features?
  2. Refine what already exists?
  3. Double down on performance and scalability?
  4. Or quietly fix the things that slow you down?
The truth is, it isn’t a single choice.
 
Running events today demands all of it—powerful features, thoughtful enhancements, rock-solid performance, and the kind of reliability you only notice when everything just works. So instead of choosing one direction, we chose to move forward on all of them.
 
At Zoho Backstage, we refuse to let "good enough" be the status quo. We know you need a platform that evolves as fast as your vision does. January’s updates reflect that balance. And this is only the beginning of what 2026 has in store.

Lead Profile Settings  

Expos generate valuable conversations—now you have more control over the data that supports them.
 
With Lead Profile Settings, event organizers can decide exactly what information exhibitor teams see when they scan attendee badges. This means exhibitors get only the details that matter while you stay in control of data visibility and privacy.
 
You can configure Lead Profile Settings from Exhibitors > Exhibitor Settings > Lead Profile.


 
Organizers can choose:
  1. Relevant basic fields such as phone number, company, or designation.
  2. Selected custom registration fields.
Default fields like first name, last name, and email are always included and can't be removed.
 
Once configured, these settings apply across all exhibitors for the event. When exhibitors scan a badge, they’ll see only the fields you’ve enabled—directly in the mobile app under Lead Scan > Lead Profile.
 
To ensure consistency and privacy:
  1. Hidden registration fields can’t be added to lead profiles.
  2. Any field removed from the registration form is automatically removed from the lead profile as well.
This is especially useful for events like education fairs, job expos, and industry exhibitions, where custom registration data plays a key role.
Info
Plan availability: Included in the Essentials, Premium, and Ultimate plans.

Ticket group links and IDs

Sharing the right tickets just got easier.

You can now copy the Ticket Group ID or Ticket Group URL directly from the ticket group options.
  1. The Ticket Group URL takes registrants straight to a specific ticket group on the Select Tickets page—perfect for targeted sharing.
  2. The Ticket Group ID can be used with the embeddable widget to display tickets from a specific group. Support for this ID will also be extended to APIs once Ticket Group APIs are available.


Whether you’re embedding tickets on an external website or guiding attendees to a focused set of options, ticket group sharing is now simpler and more precise.
Info
Plan availability: Included in the Free, Essentials, Premium, and Ultimate plans.

QR code support extended to more email types   

Check-ins and access should feel effortless—for everyone involved.
 
We’ve expanded QR code support across more automated and scheduled emails, making event entry and session access smoother for every role.
 
In addition to the existing QR code widget in Send Registration Details, Welcome Assignee, and scheduled attendee emails, QR codes can now be added to emails sent to speakers, sponsors, exhibitors, and RSVP guests.
 
QR codes can also be added to emails sent to speakers, sponsors, exhibitors, and RSVP guests.
 
Newly supported automated emails include:  
  1. Welcome Speaker and Session Updated emails for speakers



  2. Inform an early sponsor that the website is live and Welcome and thank a sponsor who contributes after the website is live emails for sponsors
  3. Exhibitor Request Approved and Invite Booth Member emails for exhibitors
QR code support has also been extended to scheduled emails sent to speakers, sponsors, exhibitors, and RSVP guests attending the event.
InfoPlan availability: Included in the Free, Essentials, Premium, and Ultimate plans for automated emails. Included in the Essentials, Premium, and Ultimate plans for scheduled emails.

The road ahead: 2026 & beyond  

This January release is just the first spark. This year, Backstage is undergoing a massive transformation in capabilities and performance. We're engineering the platform to handle more data, more users, and more complexity than ever before without breaking a sweat.

We aren't just a tool; we’re your partner in scaling your impact. Let’s make 2026 the year your events become legendary.
Info
All the features and enhancements mentioned in this article are available across all Zoho Backstage-supported data centers.
If you have any questions or need access to early access features, please contact support@zohobackstage.com. 

    • Recent Topics

    • Zoho People. Updating TabularData

      I am trying to update tabular data in the record. I always have the same response. I have checked many times. Section ID is correct. May be something wrong with request structure itself. Can someone help me. Body content type: form urlencoded query params

    • Automatically CC an address using Zoho CRM Email Templates

      Hi all - have searched but can't see a definitive answer. We have built multiple email templates in CRM. Every time we send this we want it to CC a particular address (the same address for every email sent) so that it populates the reply back into our

    • Unable to Send Different Email Templates for Different Documents in Zoho Sign

      Hello Zoho Community, I am facing a limitation with Zoho Sign regarding email notifications sent to customers when a document is sent for signing. Currently, whenever I send any template/document for signing, the email notification that goes to the customer

    • Reminder needs 0 minute choice

      I most use 0 minute reminders.  Every other calender service has this choice.  If I create an event in my Android calendar with 0 minute reminder it will change to 5 minute.  Please ad 0 as a reminder choice, this should be a 5 minute fix.  Thanks.

    • Customer ticket creation via Microsoft Teams

      Hi all, I'm looking to see if someone could point me in the right direction. I'd love to make it so my customers/ end users can make tickets, see responses and respond within microsoft teams. As Admin and an Agent i've installed the zoho assist app within

    • Is there a way to update all the start and end dates of tasks of a project after a calendar change?

      Hi! Here's my situation. I've built a complete project planning. All its tasks have start dates and due dates. After completing the planning, I've realized that the project calendar was not the right one. So I changed the project calendar. I now have

    • How to update task start date when project start date changes?

      Hi there, When the start date of a project changes, it's important to update the start dates of the tasks associated with that project to reflect the new timeline. Is there a way to shift the start date of all project tasks when the start date of a project

    • Issue with Picklist Dropdown Not Opening on Mobile

      Hello I am experiencing an issue with picklist values on mobile. While the arrow is visible, the dropdown to scroll through the available values often does not open. This issue occurs sporadically, it has worked occasionally, but it is very rare and quite

    • using the client script based on the look up filed i wnat to fetch the record details like service number , service rate

      based on selected service look up field iwant to fetch the service serial number in the serice form how i achive using client script also how i get the current date in the date field in the on load of the form

    • Zoho Books/Square integration, using 2 Square 'locations' with new Books 'locations'?

      Hello! I saw some old threads about this but wasn't sure if there were any updates. Is there a way to integrate the Square locations feature with the Books locations feature? As in, transactions from separate Books locations go to separate Square locations

    • Zoho Commerce - How To Change Blog Published Date and Author

      Hi Commerce Team, I'm discussing a project with a client who wants to move from Woo Commerce / Wordpress to Zoho Commerce. They have around 620 blog posts which will need to be migrated. I am now aware of the blog import feature and I have run some tests.

    • Does zoho inventory need Enterprise or Premium subsrciption to make Widgets.

      We have Zoho One Enterprise and yet we can't create widgets on inventory.

    • ZMA shows as already connected to Zoho CRM, but integration not working

      When I try to connect ZMA with Zoho CRM, it shows as already connected, but the integration doesn’t seem to be working. I’ve attached the screen recording for reference.

    • Automatic Email Alerts for Errors in Zoho Creator Logs

      Hello, We would like to request a feature enhancement in Zoho Creator regarding error notifications. Currently, Zoho Creator allows users to view logs and errors for each application by navigating to Zoho Creator > Operations > Logs. However, there is

    • Recurring Automated Reminders

      Hi, The reminders feature in Zoho Books is a really helpful feature to automate reminders for invoices. However, currently we can set reminders based on number of days before/after the invoice date. It would be really helpful if a recurring reminder feature

    • Workflow Rule - Field Updates: Ability to use Placeholders

      It will be great if you can use placeholder tags to update fields. For example if we want to update a custom field with the client name we can use ${CONTACT.CONTACT_FIRSTNAME}${CONTACT.CONTACT_LASTNAME}, etc

    • Password Assessment Reports for all users

      I'm the super admin and looking at the reporting available for Zoho Vault. I can see that there is a Password Assessment report available showing the passwords/weak and security score by user. However I'm confused at the 'report generated on' value. Monitor

    • Can't change form's original name in URL

      Hi all, I have been duplicating + editing forms for jobs regarding the same department to maintain formatting + styling. The issue I've not run into is because I've duplicated it from an existing form, the URL doesn't seem to want to update with the new

    • Setting certian items to be pickup only

      How do we have some items that are pickup only? I have several items in my item's list that I do not ship. But they need to be on the website to be sold, and picked up in store. Need to be able to do this as one of these products is a major seller for

    • Using gift vouchers

      We would like to be able to offer a limited number of gift vouchers, of varying values, to our customers, and are looking for the best way to do this. We have looked at Coupons and Gift Certificates, but neither seem to fit the bill perfectly. Coupons:

    • Automatically updating field(s) of lookup module

      I have a lookup field, which also pulls through the Status field from the linked record. When the lookup is first done, the Status is pulled through - this works perfectly. If that Status is later updated, the lookup field does not update as well. As

    • Zoho Commerce and Third-party shipping (MachShip) API integration

      We are implementing a third-party shipping (MachShip) API integration for our Zoho Commerce store and have made significant progress. However, we need guidance on a specific technical challenge. Current Challenge: We need to get the customer input to

    • Adding custom "lookup" fields in Zoho Customization

      How can I add a second “lookup” field in Zoho? I’m trying to create another lookup that pulls from my Contacts, but the option doesn’t appear in the module customization sidebar. In many cases, a single work order involves multiple contacts. Ideally,

    • Can you import projects into Zoho Projects yet?

      I see some very old posts asking about importing project records into Zoho Projects. But I can't find anything up to date about the topic. Has this functionality been added? Importing tasks is helpful. But we do have a project where importing projects

    • Allocating inventory to specific SO's

      Is there a way that allocate inventory to a specific sales order? For example, let's say we have 90 items in stock. Customer 1 orders 100 items. This allocates all 90 items to their order, and they have a back order for the remaining 10 items which could

    • Zoho Inventory. Preventing Negative Stock in Sales Orders – Best Practices?

      Dear Zoho Inventory Community, We’re a small business using Zoho Inventory with a team of sales managers. Unfortunately, some employees occasionally overlook stock levels during order processing, leading to negative inventory issues. Is there a way to

    • Automation #10 - Auto Assign Ticket based on Keywords

      This is a monthly series designed to help you get the best out of Desk. We take our cue from what's being discussed or asked about the most in our community. Then we find the right use cases that specifically highlight solutions, ideas and tips on optimizing

    • Automate attendance tracking with Zoho Cliq Developer Platform

      I wish remote work were permanently mandated so we could join work calls from a movie theatre or even while skydiving! But wait, it's time to wake up! The alarm has snoozed twice, and your team has already logged on for the day. Keeping tabs on attendance

    • Reusable Custom Functions Across Department Workflows

      Dear Zoho Desk Team, We appreciate the powerful workflow automation capabilities in Zoho Desk, particularly the ability to create and use custom functions within workflows. However, we have encountered a limitation that impacts efficiency and maintainability.

    • Don't Allow Customer to Edit Values After Submitting Ticket

      After a customer submits a ticket through the customer portal, they can go into the ticket and see some of the values from the questions they answered in the sidebar. Currently, a customer can edit these values even after they submitted them. This makes no sense. We ask very specific questions that we don't want customers to later change! Please disable the ability for customers to edit the values to their submission questions in the portal. Screenshot attached.

    • Analytics <-> Invoice Connection DELETED by Zoho

      Hi All, I am reaching out today because of a big issue we have at the moment with Zoho Analytics and Zoho Invoice. Our organization relies on Zoho Analytics for most of our reporting (operationnal teams). A few days ago we observed a sync issue with the

    • text length in list report mobile/tablet

      Is there a way to make the full text of a text field appear in the list report on mobile and tablet? With custom layouts, the text is always truncated after a certain number of characters.

    • Automation #4 - Auto Delete Tickets based on Rules

      This is a monthly series in which we pick some common use cases that have been either discussed or most asked about in our community and explain how they can be achieved using one of the automation capabilities in Zoho Desk. Unwanted tickets spamming

    • Zoho Community Digest — Enero 2026

      ¡Hola, comunidad! 🌟 Aquí os traemos las novedades más interesantes de Zoho durante este mes de enero, incluyendo actualizaciones de productos, integraciones y un recordatorio sobre los workshops certificados que vuelven a España. 🎓 Eventos y Comunidad

    • Automation #3 - Auto-sync email attachments to tickets

      This is a monthly series where we pick some common use cases that have been either discussed or most asked about in our community and explain how they can be achieved using one of the automation capabilities in Zoho Desk. Most of our customers use email

    • Automation #11 - Auto Update Custom Fields with Values from Emails

      This is a monthly series designed to help you get the best out of Desk. We take our cue from what's being discussed or asked about the most in our community. Then we find the right use cases that specifically highlight solutions, ideas and tips to optimize

    • Automation #13 - Auto assign tickets based on agent shift time

      This is a monthly series designed to help you get the best out of Desk. We take our cue from what's being discussed or asked about the most in our community. Then we find the right use cases that specifically highlight solutions, ideas and tips to optimize

    • Automation #14: Capture Jira Issue Key/ID in a Ticket Custom Field

      Hello Everyone! This month's edition brings you a custom function to consolidate your records associated with Jira integration. Jira integration enables support engineers and R&D units to collaborate seamlessly on feature development, product improvement,

    • Automation #16: Automate Ticket Reopening on Scheduled Timestamp

      Hello Everyone! This edition uncovers the option to schedule reopening a ticket automatically. Zylker Finance tracks insurance policyholder activities through Zoho Desk. For policyholders who pay monthly premiums, tickets are closed upon payment completion.

    • Automation#19:Auto-Close Tickets Upon Task Completion

      Hello Everyone! We’re excited to bring you another custom function this week. In this edition, we’ll show you how to automatically close tickets when all associated tasks are marked as completed. Let’s see how ZylkaPure, a leading water filter company,

    • Next Page