Hi @Anonymous User and @Anonymous User,

Thanks for implementing the promised enhancements to the integration between Zoho CRM and WhatsApp. The previous discussion has been locked, so I'm opening this new one.

I am copying below a specific post to which I'm now referring to:

Back then, two months ago. I have indeed reached out to the email provided in your above response. I was told that phone number migration isn't supported. I decided to wait until the integration enhancements are implemented, hoping it'll also open the door for phone number migration. I have reached out to your team again today and here's the answer I received:

For the removal of doubt, I'm referring to the migration process detailed here.

This seems to be a rather basic feature from Meta and I'm not sure why this isn't possible with Zoho CRM. This is puzzling especially due to the rather deep integration you now offer.

Could you please shed some light on this issue?

Thanks in advance!