Zoho Flow Switch On Not Working

Zoho Flow Switch On Not Working

I have created a flow which is when the mailbox address received the email that meet the condition will auto fetch the contact, account and finally create the ticket by using Zoho Desk. When I do a test and debug on my flow it work well as what I expect which is condition met will create ticket but after I switch on try to use it in the actual environment it does not produce any outcome. Is there any other setting need to enable?