zoho forms not able to reset my user TFA

zoho forms not able to reset my user TFA

Hi,

I am facing a problem, I added a user under zoho form, the user lost his TFA and want to reset.

As a Admin I look at the following help article, but I cannot find the user email in any of the 3 portals.

https://help.zoho.com/portal/en/kb/accounts/faqs-troubleshooting/faqs/password-recovery/articles/asked-to-contact-admin-to-reset-account-password

Please help.