Asked to contact admin to reset password | FAQ - Accounts

Asked to contact my admin to reset account password

During password recovery, if you don't have access to your recovery options, you will be asked to contact your admin on clicking Contact Support.
In this case, contact your admin via the shown email address and ask them to reset your account password. Your admin will reset your password and give you instructions on how to proceed. After your admin resets your password, you will be signed out from all your active sessions and mobile apps. You will have to sign in to them again.

If you are the administrator:

You can reset the account password of your users using Zoho Mail Control Panel. You can also reset users' passwords through Zoho One or Zoho Directory (if you have a subscription in them).
  1. To reset users' password using Zoho Mail Control Panel, refer to this help article.
  2. To reset users' password using Zoho One, refer to this help article.
  3. To reset users' password using Zoho Directory, refer to this help article.

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